Troubleshooting & Support
We're sorry you're experiencing trouble, but we're here to help!
Having a hard time getting into the DEGY WORLD application on your computer?
1) Restart your computer and then repeat your attempt to launch or install Degy World
2) Try a clean install from the section below and verify you've checked your system is compatible and not blocked from the instructions in the below section
3) If you still need assistance after step 1 and 2, contact your event host/booking agent or Degy World Support directly to get additional assistance.
Use this guide if you need help registering for your event and processing through the account creation and application install and download.
Use this guide if you need help registering for the DEGY WORLD TOUR and processing through the account creation and application install and download.
Double check the minimum and recommended system specs for DEGY WORLD
When in doubt, restart your computer and then repeat your attempt to install or launch Degy World
Make sure to close any unnecessary programs when your computer starts back up.
Ensure that your firewall or antivirus isn't blocking necessary applications or ports.
Having issues once you've logged in to DEGY WORLD?
General Program Operation
Ensure you can see what you need to!
Adjust your computer and DEGY WORLD settings to help things runs smoothly
Take these tips to help cool things down. Close your other programs and applications you don't need open on your computer.
Sound and Speaking Troubleshooting
1) First, make sure you've got your headphones connected with the volume on (or unplug and re-connect)
2) Then, try clicking 'Reinitialize Sound' in the menu at the top right of your Degy World window by clicking the gears icon.
3) Next, try quitting/closing the program/application and relaunching. Then, follow the instructions in the below section:
4) In Degy World, look for one of our VEPs in a lime-green shirt or GO-TO 'Tech Support!'
Follow these instructions to check that the sound settings on your computer are correct
Follow this guide to ensure you have the right device selected for sound and communication in your computer settings
Force your computer to ask you to allow Degy World to use the microphone
Mac Camera and Microphone Security Settings.pdfHelp us help you! Send your screenshots and logs
IT Details
Looking for something to send to your IT team?
You're in the right spot.
Simply copy and paste this info right over!
Degy World Hardware and Software Requirements
Firewall, Antivirus, Email, and Application Whitelist
Computer Security Settings Preventing access to Degy World
Additional Info:
Executable install file is DegyWorld.dmg or DegyWorldSetup.exe
Application title is ‘DEGY WORLD’ (DegyWorld.dmg/DegyWorld.app or DegyWorld.exe)
If you must enable Application Security and Privacy permissions, DEGY WORLD will need access to use the user’s Microphone, Camera, and Screen Recording
Looking to pre-download the software on your organization's computers or add Degy World to your self-service tools? Send us an email.
Contact Us
Still need help?
We may have missed something above but still want to get you taken care of!