Privacy Statement 

Last Updated: 27 July 2023

We value you as our customer and recognizes that privacy is important to you. This Privacy Statement explains how we collect, use, disclose, transfer and store data when you use our site and your rights in determining what we do with the information that we collect or hold about you including how you can contact us.

What does this Privacy Statement cover?

This Privacy Statement is designed to describe:

1. how and what type of personal information we collect and use;

2. when and with whom we share your personal information;

3. what choices you can make about how we collect, use, and share your personal information; and

4. how you can access and update your information.

What personal information do we collect and use, and how do we collect it?

We collect personal information when:

1. you give us the information;

2. we collect it automatically; and

3. we receive it from others

When you create an account on our site, sign up to receive offers or information, or make a booking using our site, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our site or download and use our App. We also receive information from business partners and other third-parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services.

We may collect the following kinds of personal information from you as needed:

• Name, username, email address, telephone number, and home, business, and billing addressees (including street and postal code).

• Government issued Identification required for booking or identity verification, such as passport or driver’s license. 

• Payment information such as payment card number, expiration date, billing address, and financial account number.

• Cuisine preferences and requests such as favourite venues, and special dietary and accessibility needs, as available.

• Loyalty program and membership information.

• Birth date and gender.

• Geolocation.

• Images (including facial photographs), videos, and other recordings.

• Social media account ID and other publicly available information.

• Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes).

• Searches you conduct, transactions, and other interactions with you on our site and App.

• Other communications that occur through the site with our business partners and in-group chat and other collaboration tools.

• The searches and transactions conducted through the site or App.

• Data you give us about other people for whom you are making a booking.

• Information we receive about you from third parties such as our business partners and authorised service providers which may include updated contact information, demographic information, interests, and booking/purchase history, which we may add to your account or profile and use for market research and analysis.

We collect sensitive personal information either with consent or in accordance with local law. This may include information which could reveal your racial or ethnic origin, religious or philosophical beliefs, sexual orientation, and health or disability information.

When you install our App or use our site, we automatically collect the following types of information from your device (“Automatically Collected Information”):

• IP address.

• Device type.

• Unique device identification numbers.

• Internet browser-type (such as Firefox, Safari, Chrome, Internet Explorer and Microsoft Edge).

• Internet Service Provider.

• Operating System.

• Mobile carrier.

• How your device has interacted with our online services, including the pages accessed, links clicked, venues viewed, and features used, along with associated dates and times.

• Details of any referring site or exit pages, as well as general geographic location.

Our Cookies Statement further explains how we use cookies and similar tracking technology.

Mobile Apps

When you download and use our mobile app, we collect certain technical information from your device to enable the app to work properly and as otherwise described in this Privacy Statement. That technical information includes:

• Device and telephone connectivity information such as your carrier, network type, network operator, subscriber identity module ("SIM") operator, and SIM country.

• Operating system and version.

• Device model.

• Performance and data usage.

• Usage data, such as dates and times the app accesses our servers, the features and links clicked in the app, searches, transactions, and the data and files downloaded to the app.

• Device settings selected or enabled, such as Wi-Fi, Global Positioning System ("GPS"), and Bluetooth (which may be used for location services, subject to your permission as explained below).

• Mobile device settings.

• Other technical information such as app name, type, and version as needed to provide you with services.

Permissions for Location-Based Services

Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, mobile phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information, if you opt in through the app or other program (either during your initial login or later) to enable certain location-based services available within the app (for example, locating available venues closest to you). To disable location capabilities of the app, you can log off or change your mobile device’s settings.

Mobile App Analytics

Depending on your device’s settings and permissions and your choice to participate in certain programs, we may use technology to track where you chose to download our app and to measure advertising effectiveness. When we use this kind of technology, we will use privacy enhancing technologies such as de-identification, pseudonymisation, encryption and improved notice where possible.

Use of Personal Information

We use your personal information for various purposes described below.

Your Use of Online Sites, Apps, and Services:

• Book the requested venue.

• Provide services related to the booking and/or account.

• Create, maintain, and update user accounts on our platform and authenticate you as a user

• Maintain your search and dining history.

• Enable and facilitate acceptance and processing of payments, coupons, and other transactions (if applicable).

• Administer loyalty and rewards programs.

• Collect and enable reviews.

• Help you to use our services faster and easier. 

Communications and Marketing:

• Respond to your questions, requests for information, and process information choices.

• Contact you (such as by text message, email, push notifications, or messages on other communication platforms) to provide information like venue booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement.

• Analyse information such as browsing history and use the result to optimize advertising in accordance with your interests and preferences.

• Measure and analyse the effectiveness of our marketing and promotions.

• Administer promotions like contests and giveaways.

Other Business Purposes and Compliance:

• Conduct surveys, market research, and data analytics.

• Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services.

• Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as site communications between or among our business partners for quality control, dispute resolution, and as described in this Privacy Statement.

• Create aggregated or otherwise anonymised or deidentified data, which we may use and disclose without restriction where permissible.

• Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks.

• Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process.

• Operate our business using lawful business purposes and as permitted by law

Clickstream data:

In certain instances, we may use clickstream data to render an illustration of your usage of our site. Clickstream data is the collection of a sequence of events that represent visitor actions on a site. We may reconstruct your site journey modelled on the timing and location of your actions. This data is primarily used for customer service purposes, to verify the legitimacy of a claim, or to defend ourselves. This data may also be used for other internal purposes such as improving the user experience on our site and identifying site malfunctions.

Sensitive Personal Information:

We will only use your sensitive personal information for the purposes for which it was collected.

Lawful bases for processing:

We will collect personal information from you only where:

1. the personal information is necessary to perform a contract with you (e.g., manage your booking, process payments, or create an account at your request);

2. the processing is in our legitimate interests and not overridden by your rights (as explained below); or

3. we have your consent to do so (e.g., sending you marketing communications where consent is required). 

In some cases, we will have a legal obligation to collect personal information from you such as where it is necessary to use your transaction history to complete our financial and tax obligations under the law (if applicable).

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). 

We may use artificial intelligence, machine learning, and other automated decision-making to enhance your user experience and keep our site safe.

For example, we may use it in relation to:

• the sort order you see on our site;

• venue recommendations;

• the content you upload on our site (e.g., images of your venue, cuisine) to ensure they meet our quality or formatting requirements;

• the reviews you share with us to ensure they do not contain identifiable personal information or to assess customer satisfaction; and

• the prevention and detection of the breach of our terms and conditions or other fraudulent activities to keep our site safe.

Automated decisions may be made by putting your personal information into a system and the decision is calculated using automatic processes.

How is your personal information shared?

We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law.

1. Third-party service providers: 

We share personal information with third-parties in connection with the delivery of services to you and the operation of our business (for example, to provide credit card processing, customer service, business analytics, and fraud prevention and compliance services, and to serve you with advertising tailored to your interests). These third-party service providers are required to protect personal information we share with them and may not use any directly identifying personal information other than to provide services we contracted them for. They are not allowed to use the personal information we share for purposes of their own direct marketing (unless you have separately consented with the third-party under the terms provided by the third-party).

2. Our business partners:  

We may share your information with a business partner to assist in marketing. An example of such a business-partner relationship would be a third-party loyalty program for which you could earn points by completing a booking on our platform.

3. Targeted Advertising:  

We may disclose your Automatically Collected Information to our third-party marketing partners for targeted advertising. View our Cookie Statement for more information on our use of tracking technology for the purposes of targeted advertising.

4. Other Third-Parties: 

When you access certain features like Facebook’s “Like” button or a single sign-on that allows you to login with your social media credentials to our online services, you will share information with the third-party, like a social media company, such as the fact that you have visited or interacted with us. The third-party provider may combine this information with other information they have about you. The personal information shared will be governed by the third-party provider’s privacy policy (including any personal information we may access via the third-party provider). The third-party providers should inform you about how you can modify your privacy settings on their site.

5. Legal rights and obligations: 

We may disclose your personal information and associated records to enforce our policies; as necessary to satisfy our tax or other regulatory reporting requirements, including the remission of certain taxes in the course of processing payments; or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a subpoena or other legal request, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests.

6. Corporate transactions: 

We may share your personal information in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignments or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Statement.

What are your rights and choices?

You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the “unsubscribe” link in the emails, in your account as applicable, or contacting our customer service. 

The various rights and choices you have with respect to your personal information is as follows:

• If you have an account with us, you may change your communication preferences by contacting us.

• You can control our use of certain cookies by following the guidance in our Cookie Statement.

• You can access, amend, inquire about deletion of, or update the accuracy of your information at any time by contacting us.

• If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the ‘unsubscribe’ link in the email.  Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe

• For our mobile app, you can view and manage notifications and preferences in the settings menus of the app and of your operating system

• If we are processing your personal information on the basis of consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew consent and it will not affect our processing of your personal information that is conducted in reliance on a legal basis other than consent

In addition to the above rights, you may have the right to complain to a data protection authority about our collection and use of your personal information. However, we encourage you to contact us first so we can do our best to resolve your concern. 

How do we protect the information we collect?

We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process.

Our cybersecurity team develops and deploys technical security controls and measures to ensure responsible data collection, storage, and sharing that is proportionate to the data’s level of confidentiality or sensitivity. We take efforts to continuously implement and update security measures to protect your information from unauthorized access, loss, destruction, or alteration. We hold our data-handling partners to equally high standards.

How long do we retain your personal information?

We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfil the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

When we delete your personal information, we use industry standard methods to ensure that any recovery or retrieval of your information is impossible. We may keep residual copies of your personal information in backup systems to protect our systems from malicious loss. This data is inaccessible unless restored, and all unnecessary information will be deleted upon restoration.

How to contact us

If you have any questions or concerns about our use of your personal information, or wish to inquire about our personal information handling practices, and exercise your rights to access, correct or inquire about deletion of personal information, please email our customer service team at contact@dealdiner.com. 

Updates to Statement

We may update this Statement in response to changing laws or technical or business developments. If we propose to make any material changes, we will notify you by means of a notice on this page. You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Statement.