Level Airlines Cancellation Policy + 1-877-419-4448

The Level Airlines Cancellation Policy is an important aspect to understand before booking a flight with this European low-cost carrier. Since Level Airlines offers budget-friendly fares across transatlantic and regional routes, its policies around cancellations and refunds tend to be stricter than those of full-service airlines. Passengers looking for flexibility should carefully read the rules before confirming their tickets. In this detailed guide, we will explore how Level Airlines handles cancellations, refund eligibility, important exceptions, and practical tips for travelers who may need to change or cancel their bookings.

Introduction to Level Airlines

Level Airlines was launched in 2017 as part of the International Airlines Group (IAG), the same parent company that owns British Airways, Iberia, and Vueling. The airline was created to provide affordable flights, particularly long-haul journeys between Europe and destinations in the Americas. By adopting a low-cost model, Level focuses on keeping base fares low while charging separately for add-ons like baggage, meals, and seat selection. However, one trade-off for cheaper tickets is that cancellation options are limited, making it essential for passengers to understand how the policy works.

The 24-Hour Cancellation Window

Like many modern airlines, Level Airlines provides a 24-hour cancellation grace period. This means that passengers who book directly through the airline’s website or app can cancel their tickets within 24 hours of purchase without incurring any penalty, as long as the flight departure is at least seven days away. The full ticket amount is refunded to the original payment method.

This policy is particularly useful for travelers who want to quickly secure a low fare but still need time to finalize their travel schedule. However, once the 24-hour window passes, cancellations usually become more restrictive.

Cancellation Rules After 24 Hours

After the initial grace period, the majority of Level Airlines tickets are considered non-refundable. As a low-cost airline, Level focuses on offering the cheapest possible base fare, which typically comes with limited flexibility. For most travelers, this means that canceling a ticket after the first 24 hours will result in the loss of the full fare.

That said, passengers who purchased flexible or premium fare options (when available) may have more lenient terms, including partial refunds or credits for future flights. The availability of these options depends on the route and the type of ticket purchased at the time of booking.

Refundable vs. Non-Refundable Fares

Level Airlines categorizes its fares into standard low-cost options and more flexible ticket classes. The most affordable fares are non-refundable, making them risky for passengers who might have uncertain schedules. However, on certain routes, Level may offer semi-flexible or flexible fare options. These higher-priced tickets give travelers the ability to cancel or modify flights with lower penalties, sometimes even offering partial or full refunds.

How to Cancel a Level Airlines Flight

If a passenger needs to cancel their Level Airlines booking, the process is fairly simple but must be done through the correct channel:

Go to the official website or open the airline’s mobile app.

Navigate to the “Manage My Booking” section.

Enter your booking reference number and surname to access your flight details.

If your ticket type allows cancellations, you will see the option to cancel.

Review any applicable charges or refund amounts before confirming.

Once processed, any eligible refund or voucher will be issued by the airline.

Passengers who booked through third-party travel agents or online platforms must cancel directly through those providers, as Level Airlines cannot manage such requests.

Airline-Initiated Cancellations

Sometimes cancellations occur not because of passengers but due to the airline itself. Level Airlines may cancel flights due to weather disruptions, operational issues, strikes, or government restrictions. In such cases, the airline typically provides travelers with several alternatives:

Rebooking onto the next available Level Airlines flight.

Offering a travel voucher for future use.

Providing a full refund if rebooking is not acceptable or possible.

For flights that fall under European Union regulations, passengers may also qualify for additional compensation under EU261/2004, depending on the circumstances of the cancellation.

No-Show Policy

If a passenger fails to check in or board a flight without prior cancellation, Level Airlines treats this as a no-show. In such cases, the ticket is forfeited completely, and no refund or credit is given. Additionally, if the booking includes multiple segments, missing one flight could automatically cancel all subsequent flights on the same itinerary. Passengers should always notify the airline in advance if they anticipate being unable to travel.

Travel Insurance and Protection

Because Level Airlines’ cancellation policies are restrictive, purchasing travel insurance or opting for cancellation protection when available is highly recommended. Insurance often covers cancellations due to unexpected events such as illness, accidents, or natural disasters. For travelers booking non-refundable fares, this added protection provides peace of mind and prevents the total loss of ticket value.

Tips for Managing Cancellations

Travelers can take a few simple steps to minimize risks when booking with Level Airlines:

Use the 24-hour window to cancel without penalty if plans change immediately after booking.

Choose flexible fares if your schedule is uncertain.

Always check fare conditions before purchase.

Buy travel insurance for additional security.

Stay informed about flight updates and cancellations through the airline’s notifications.

By being proactive, passengers can avoid unnecessary fees and maximize the value of their booking.

Contacting Level Airlines for Cancellations

Passengers needing assistance can contact Level Airlines through their official website, mobile app, or customer service centers. The airline also responds to inquiries via social media channels. While online cancellation is often the fastest and most convenient method, customer service representatives can help in more complex cases, such as airline-initiated disruptions or rebooking requests.

Conclusion

The Level Airlines Cancellation Policy reflects the airline’s focus on affordability rather than flexibility. While the 24-hour risk-free cancellation option provides some protection for passengers, most standard tickets are non-refundable after this period. Refunds are rare, and passengers are more likely to receive credits or vouchers instead of cash. For this reason, travelers should carefully consider their travel plans before booking, review the fare rules, and consider purchasing insurance to safeguard against unexpected changes.