Frequently Asked Questions
Frequently Asked Questions
Below are the most frequently asked questions our volunteers (and we're all volunteers!) receive before, during, and after the race. Please look below for some quick answers to the most typical questions.
What if My Question is Not Listed Below?
If you have questions not answered by the frequently asked questions below, please visit the "Trou-Boo" (Trouble) Table at the race expo. The volunteers there will gladly assist you! (Please be nice to them too - they're volunteering their time for our non-profit!)
Safety & Medical
Where will medical services be available?Medical services (an ambulatory vehicle and EMTs) will be available at the north end of Welcome Stadium, just outside the wall. If a medical emergency occurs, they may depart to support that medical emergency somewhere on our course. In that case, flag any race official/volunteer and they will provide assistance/guidance.
What if there is an emergency on the course?Please call 911 and provide them with your exact location (cross-streets, landmarks, etc.). We will have bicyclists on the course to help monitor for emergencies, but they may not observe the emergency as quickly as you do, so do not wait for others to make the call. If you do see a race volunteer/official, please notify them of the incident so we can best coordinate the response.
Medical Information on ParticipantsPlease be advised that, if provided during registration, the participants bib tear-off will have information on their medical issues/concerns for any first responders. The information will be in gray to protect the participants privacy from folks milling-about seeing it, but will be large enough for a first responder to read.
What if there is severe weather or a major calamity?
BE CALM - BE COURTEOUS - BE CAUTIOUSLISTEN TO VOLUNTEERS AND GIANT-VOICE ANNOUNCEMENTS
In the event of:- Severe weather mid-race, seek shelter (in the case of a tornado, not under a bridge) immediately. If at Welcome Stadium, we recommend moving to your vehicle to alleviate congestion in the Expo, unless instructed otherwise over the loudspeaker.- In the event of a major catastrophe, listen to race officials for guidance/instruction and calmly follow them.
Refunds will not be issued, and we will do our best to safely conduct the race and/or safety measures optimize your ability to participate, balanced with the concern at hand (e.g. if there is a medical emergency, we will route runners around the scene, or if there is a storm approaching unexpectedly, we'll route you the fastest way back to shelter.)
Bibs & Shirts
Do I need photo-ID to pick up my bib/shirt?While we do not require photo-ID to pick up your bib, our volunteers may request it as a condition of picking up your bib/shirt if they deem such actions warranted. Despite this being an unlikely circumstance, please be ready to produce identifying information if needed.
Can I pick up a bib & shirt for someone else?Yes! Please just make sure you let them know you picked it up so they aren't confused when they arrive and their packet/shirt aren't there. The volunteers may ask for proof/confirmation of this arrangement (an e-mail will suffice).
Can I purchase a shirt after the race?Shirts will be available for $10 after the race if desired, but only once participants have had an opportunity to make exchanges for their shirts.
Why is my medical info & emergency contact on my bib?As our race directors observed a real-life medical crisis in another race, we learned that having medical information and emergency contact information on-hand immediately was exceptionally important to the survival of a member with a medical individual. We are committed to safety, and thus have elected to place this information on your bib. It is intentionally gray and small, making it hard for passers-by to read, but making it legible for a first responder.
Can I exchange my shirt for a different size?At packet pick-up, if you get a shirt that doesn't fit well, bring it, unworn, to the late registration booth and we'll gladly exchange it if we have your desired size among those set aside for late registrants. Please know that we cannot exchange away a shirt-size promised to another early registrant, and even though we order extra, it's imperative for us to make sure everyone gets the size they ordered before we swap.
If your shirt does not fit and none are available at late-registration in your size, please stop into the Expo after the race and there may be some exchanged shirts available in your size.