Sr. Associate - Catalog - RBS

Candidates who have applied for this position in last 6 months are not eligible to Apply again.

Each Round Being an Elimination

1. Preliminary English Grammar Test - 30 Questions

2. English Speaking Versant

• Reading the sentences

• Repeat the sentences

• Questions

• Sentence Builds

• Story Retelling s

• Open Questions

3. Final Operations Round

• Bachelor's degree in any discipline.

• Work Experience: 2 - 4 years of successful backend operations, handling complex request of customers, inside sales or Client management experience, preferably in the e-commerce, retail technology, Business Process Outsourcing, Hi-tech or software industries.

Sr. Associate - Catalog - RBS

About the ORG:

Retail Business Services (RBS) is an integral part of Amazon online product lifecycle and buying operations. The team is designated to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team's primary role is to create and enhance retail selection on the worldwide Amazon online catalog.

About the team:

Depending on the team you will be part of, you will have the opportunity to support and contribute to one of the key processes within RBS, which will impact customers' experience, such us:

• Offering support to vendors/manufacturer by validating the information received from them and uploading the content on Amazon's catalog, creating new product detail pages or improving the already existing ones (product description/content/etc)

• Ensuring that the website content is accurate and up to date by analyzing website customer reviews, assigning products to the correct categories so that customers can easily find the products they need, performing quality audits to be sure everything that appears on the Amazon websites respects company's standards

• Resolving defects both at the warehouse and at the customer side by analyzing the available data and using internal tools, proposing corrective actions to prevent future similar problems that might appear at the customer or at the supply chain level.

Job Description:

The Senior Associate - Catalog position offers an introduction to our online retail business and a broad training ground for future success. The successful SeniorAssociate - Catalog is an effective listener, communicator and problem-solver, and is able to balance the needs and requirements of both Amazon.com and strategic vendors. He or she must be able to effectively engage with vendors to improve selection, profitability and help their business grow. The SeniorAssociate - Catalog will also engage with many internal business partners to achieve best-in-class vendor onboarding operations and exceed ambitious goals

Roles and Responsibilities:

This includes, but is not limited to:

• Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification

• Experience in providing support for data collection, preparing reports, exercising push back & realignment of expectations with multiple stakeholders.

• Identifying, developing and executing data analysis to help marketing create more business impact.

• Shaping and informing key metrics and indicators by which leadership will assess its performance.

• Handle the day-to-day volumes of the assigned tasks as per the Standard Operating Procedure.

• Ensure the given deliverables are executed within SLA and per the quality standards

• Escalation guidelines to be followed and reported on a timely basis to the manager

• Interacting and coordinating with the requesters to accurately reflect the catalog/product related information

• Ability to dive deep into a problem, perform root cause analysis and identify constraints to recommend a solution

• Ability to deal with ambiguity - use discretion and judgment to take decisions on critical business tasks based on available

• information
  Proven skill in identifying and fixing process gaps, improvement opportunities and use of small scale automation, technology to increase productivity or drive process simplification.

Bengaluru

All the interviews will happen virtually over video conference and please make sure you have a laptop or desktop with Webcam and good internet connection for taking up assessments and interview.

You will WORK FROM HOME if got selected but this job requires you to come to office post COVID-19 situation eases out.

Business has a 24*7 shift environment. Associates would be working in a 9 hour shift, including breaks. The shift timings would be subject to change every 4 months. In case the associate is working in night shift, night shift allowance will be provided.

Employee may be required to Work From Home based on the business requirements.

Weekly Off: Saturday and Sunday

• Transport Allowance - 4000/- per month

• Zeta Meal Card - INR 1100/- per month

• Health insurance benefit 5 LPA

• Night Shift Allowance - INR 150/Night

• Overtime Allowance as per company policy

• Internet Allowance (Only work from home) - up to INR 1250/- per month