Candidates who have applied for this position in last 6 months are not eligible to Apply again.

Each Round Being an Elimination

1. Preliminary English Grammar Test - 30 Questions

2. English Speaking Versant

• Reading the sentences

• Repeat the sentences

• Questions

• Sentence Builds

• Story Retelling s

• Open Questions

3. Final Operations Round

• Graduate in any discipline.

• 12 to 60 months of experience in international voice process.

Team Description:

Employee Services is comprised of the following teams: HR Operations, HR Compliance, Leave of Absence and Accommodations (LOAA) and several support functions that include ACES, Finance & Analytics, Vendor Management and Content Management. The umbrella of Employee Services includes the following teams: the Employee Resource Center (ERC), Onboarding, PeoplePortal and Payroll Support, Data Management, Exits, and Internal Transfers. These teams are located in Seattle, WA and Hyderabad, India to provide for follow-the-sun support of these key activities.

ERC is the first point of contact for Employees, Managers and the HR community in Amazon when they need any help with their pay, attendance, timecards, policy etc.

Job Description:

The Employee Resource Center (ERC) Sr. associate will work closely with the ERC team in the US to provide a variety of HR services to North American Employees. Be the voice of ERC, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.

Roles and Responsibilities:

This includes, but is not limited to:

• Receive & log all queries received through phone & email in Panorama / Trouble Ticketing tool

• Responsible to work on Panorama/Ticketing tools to resolve the queries received from the employee

• Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.

• Adhere to defined processes and ensure delivery in accordance with set quality standards

• Thorough knowledge of policies & processes for multiple Customers group

• Ensure the Service level are achieved at all times for HRS processes

• Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies

• Integrity and discretion in dealing with sensitive information and ensure data privacy at all times

• Take ownership for query resolution and individual metric

Hyderabad & Bengaluru

All the interviews will happen virtually over video conference and please make sure you have a laptop or desktop with Webcam and good internet connection for taking up assessments and interview.

You will WORK FROM HOME if got selected but this job requires you to come to office post COVID-19 situation eases out.

Business has a 24*7 shift environment. Associates would be working in a 9 hour shift, including breaks. The shift timings would be subject to change every 4 months. In case the associate is working in night shift, night shift allowance will be provided.

Employee may be required to Work From Home based on the business requirements.

Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off.)

• Transport Allowance - 4000/- per month

• Zeta Meal Card - INR 1100/- per month

• Health insurance benefit 5 LPA

• Night Shift Allowance - INR 150/Night

• Overtime Allowance as per company policy

• Internet Allowance (Only work from home) - up to INR 1250/- per month