Associate - CTK

Candidates who have applied for this position in last 6 months are not eligible to Apply again.

Each Round Being an Elimination

1. Preliminary English Grammar Test - 30 Questions

2. Analytical Ability & Verbal Ability

3. Final Operations Round

• Any Bachelor's Degree

• 0 to 1 year of data entry experience/time keeping with minimum 1 years of relevant experience.

Associate - CTK

About the team:

The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via trouble ticketing from operators and HR across the network. The Centralized team manages the ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate's time and attendance matters are handled with speed, precision and with customer obsession always in mind.

Job Description

This position specializes in the time and attendance management. The Timekeeper role is a centralized function that will manage time and attendance matters for buildings across the network. This role requires fast, accurate, and reliable data entry. You will work on a trouble ticket queue of time and attendance issues submitted by buildings or auto-generated from the Time and Attendance System. The primary focus will be resolution of incoming time and attendance inquires with opportunities for other engagement upon completion of centralized responsibilities. You may participate in continuous improvement process projects. A keen understanding of Amazon's attendance policies, employee groups, and applicable state and federal laws will be necessary. Timekeepers will focus primarily on ticketing.

Roles and Responsibilities:

This includes, but is not limited to:

• Understand the issue and make best use of the available resources to resolve it

• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard

• Communicate with internal and external stakeholders

• Understand performance metrics to create analysis for driving business goals Analyze and detect exceptions

• Meet predetermined and assigned productivity targets and quality standards Understand and adhere to SOP

Bengaluru

All the interviews will happen virtually over video conference and please make sure you have a laptop or desktop with Webcam and good internet connection for taking up assessments and interview.

You will WORK FROM HOME if got selected but this job requires you to come to office post COVID-19 situation eases out.

Business has a 24*7 shift environment. Associates would be working in a 9 hour shift, including breaks. The shift timings would be subject to change every 4 months. In case the associate is working in night shift, night shift allowance will be provided.

Employee may be required to Work From Home based on the business requirements.

Weekly Off: Saturday and Sunday

• Transport Allowance - 4000/- per month

• Zeta Meal Card - INR 1100/- per month

• Health insurance benefit 5 LPA

• Night Shift Allowance - INR 150/Night

• Overtime Allowance as per company policy

• Internet Allowance (Only work from home) - up to INR 1250/- per month