Dashlane is a widely-used password manager that helps individuals and businesses securely store and manage their passwords, notes, and personal information. While the platform is generally reliable and user-friendly, users may occasionally encounter login issues. These problems can stem from a variety of causes—ranging from forgotten passwords and outdated apps to browser conflicts or account sync errors.
In this guide, we’ll walk you through common Dashlane login issues and offer quick, effective solutions to help you regain access to your account.
Before jumping into fixes, it's important to identify the exact problem. Here are the most frequently reported login issues:
Entering the correct credentials but still unable to log in
Forgotten master password
Two-factor authentication (2FA) not working
Dashlane not syncing across devices
App or browser extension not loading properly
Network or server-related errors
Once you've pinpointed the likely cause, use the corresponding fix below to resolve it quickly.
If you’ve forgotten your master password or you believe it isn’t working:
Use the “I forgot my password” option on the login screen.
Follow the prompts to reset your account. Note that Dashlane uses a zero-knowledge architecture, so they cannot recover your master password. If you don’t have account recovery set up, you may need to reset your account, which will delete all stored data.
If you had set up biometric unlock (face or fingerprint ID), you may be able to recover access without resetting the account.
If you're stuck at the 2FA prompt:
Make sure your authentication app (like Google Authenticator or Authy) is synced and working properly.
If your device clock is off by even a minute, the code might not be accepted—enable automatic time settings on your device.
If you lost access to your 2FA method, use your recovery code if you saved it. If not, you may need to contact Dashlane support to disable 2FA.
Outdated versions of the Dashlane desktop app, mobile app, or browser extension can cause login problems:
Update Dashlane from your device’s app store or browser extension manager.
After updating, try logging in again.
If you're using the web app and facing issues:
Clear your browser's cache and cookies.
Disable conflicting browser extensions temporarily (such as ad blockers or other security plugins).
Restart the browser and try again.
Dashlane requires a stable internet connection to authenticate your login. If the app fails to connect:
Switch between Wi-Fi and mobile data to test connectivity.
Restart your router if needed.
Try accessing Dashlane from another device or network.
If you're logged in on one device but can’t access your account on another:
Make sure all devices are connected to the internet.
Manually sync the app from settings if needed.
Log out and log back in on the device that's not syncing.
If none of the above solutions work, or if you’re dealing with an unusual error, it’s time to contact Dashlane support. Before doing that:
Collect screenshots or write down error messages.
Make note of your device type, operating system, and app version.
Include any recent changes you've made to your account or device.
Dashlane’s support team typically responds quickly, especially for Premium users. They can assist with account recovery, billing issues, and technical bugs.
Here are a few tips to help you avoid Dashlane login issues in the future:
Set up account recovery options like recovery key, biometrics, or trusted devices.
Keep your apps updated on all devices.
Back up your 2FA codes and recovery key in a secure place.
Use one device for your primary access and add secondary devices only when needed.
Regularly sync your account to prevent data mismatch.
Login issues with Dashlane can be frustrating, especially when you rely on it to manage your digital life securely. However, most problems have simple solutions. Whether it's updating your app, resetting your password, or troubleshooting 2FA, following the steps outlined above should help you quickly fix the issue.
If all else fails, Dashlane's support team is there to assist. Staying proactive with your account security and settings will minimize future disruptions and keep your credentials safe.