ChalParo Privacy Policy

Last Updated: August 2026

Welcome to ChalParo. Your privacy is important to us. This Privacy Policy explains how ChalParo collects, uses, stores, and protects your information when you use our mobile application and related services.

By using ChalParo, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use ChalParo, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Profile information

• Account credentials

Identity Verification Information

To help maintain a safe and trusted community, ChalParo may collect identity verification information, including CNIC or other identification details where required.

Location Information

ChalParo may collect location information to provide features such as:

• Finding available rides

• Posting and searching for rides

• Pickup and destination information

• Live ride tracking

• Improving ride-related services

Location information may be collected while you are actively using relevant features of the app.

Vehicle Information

Drivers may provide information about their vehicles, such as vehicle type, model, registration details, or other information required to provide ride-sharing services.

Booking and Ride Information

We may collect information related to rides and bookings, including:

• Pickup and destination locations

• Ride dates and times

• Booking status

• Ride history

• Passenger or driver interactions

Communications

If you use ChalParo's in-app chat or contact support, we may process the messages and information you provide to help deliver the service and resolve issues.

Device and Technical Information

We may collect limited technical information, such as device type, operating system, app version, IP address, and diagnostic information to improve app performance and security.

2. How We Use Your Information

We may use your information to:

• Create and manage your ChalParo account

• Connect drivers and passengers

• Process ride requests and bookings

• Enable ride tracking and ride-related features

• Verify users and improve platform safety

• Provide customer support

• Send important notifications and service updates

• Prevent fraud, abuse, and unauthorized activity

• Improve the performance, security, and functionality of ChalParo

• Comply with applicable legal requirements

3. Sharing of Information

To provide the ChalParo service, certain information may be shared between relevant users.

For example, drivers and passengers may receive information necessary to complete a ride, such as names, ride details, pickup or destination information, and other relevant booking details.

We may also share information with trusted service providers that help us operate ChalParo, such as:

• Cloud and hosting providers

• Authentication and security providers

• Notification services

• Payment service providers

• Analytics or technical service providers

We do not sell your personal information to third parties.

4. Location Data

Location data is an important part of ChalParo's ride-sharing functionality.

We use location information to support services such as ride discovery, navigation, pickup coordination, and live ride tracking.

You can control certain location permissions through your device settings. However, disabling location access may affect the availability or functionality of some ChalParo features.

5. Data Security

We take reasonable technical and organizational measures to help protect your information from unauthorized access, loss, misuse, or disclosure.

However, no digital platform or method of data transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide our services

• Maintain legitimate business records

• Resolve disputes

• Enforce our agreements

• Meet legal or regulatory requirements

When information is no longer required, we may delete or anonymize it in accordance with applicable requirements.

7. Your Privacy Choices

Depending on your location and applicable laws, you may have the right to:

• Access certain personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your account or personal information, subject to legal and operational requirements

• Manage certain permissions through your device settings

To request assistance regarding your personal information, please contact us using the details provided below.

8. Account Deletion

You may request deletion of your ChalParo account.

Please note that certain information may need to be retained for legal, security, fraud prevention, dispute resolution, or other legitimate purposes.

9. Third-Party Services

ChalParo may use third-party services to support features such as payments, notifications, maps, authentication, analytics, or cloud infrastructure.

These third-party services may process information according to their own privacy policies. We encourage you to review their policies where applicable.

10. Children's Privacy

ChalParo is not intended for individuals who are not legally eligible to use our services under applicable laws.

We do not knowingly collect personal information from children without appropriate authorization.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Last Updated date at the top of this page. We encourage users to review this Privacy Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the ChalParo application or through our official support channels.

ChalParo
Ride Together. Journey Better.