Last Updated Date: June 19, 2026
Contact Email: leandroandreengelmann@gmail.com
1. Introduction
DanaHero is a licensed Malaysian online lending platform dedicated to providing users with fast, transparent, and secure personal loan services. This Privacy Policy is formulated to explain how we collect, use, store, protect, disclose and manage your personal data when you access and use our mobile application and official online service platform. This policy complies with the Malaysian Personal Data Protection Act (PDPA) and Google Play Store privacy compliance requirements.
By downloading, registering, accessing or using the DanaHero application and services, you fully acknowledge and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our services immediately.
2. Information We Collect
We only collect necessary user information required for loan service application, review, approval and fund disbursement, with no excessive data collection or hidden information gathering behavior. The types of information we collect are as follows:
2.1 Personal Identification Information
To complete user identity verification and loan qualification review, we collect basic personal information you actively submit, including but not limited to your full name, identity document information, contact phone number, residential address, email address and other valid identity authentication information.
2.2 Financial Related Information
For loan risk assessment, credit review and same-day fund disbursement services, we collect your bank account information, income certification information and other financial data necessary for loan processing. All financial information is only used for internal loan service review and transaction processing.
2.3 Service Usage Data
We automatically collect anonymous usage data during your use of the application, including app access time, operation records, page browsing records, device model, system version, network information and other technical data, to optimize application functions, improve service efficiency and resolve user service problems.
2.4 Customer Service Information
When you contact our manual customer support team for consultation, feedback or problem solving, we will record your consultation content, communication records and related demand information to provide you with responsive and accurate after-sales service.
3. How We Use Your Information
All collected user information is only used for the following legitimate service purposes, and we will never use user data for unauthorized commercial purposes:
- Complete user account registration, identity authentication and real-name verification to ensure standardized and compliant user access;
- Process your personal loan application, conduct credit evaluation and risk review, and complete 24-hour loan approval and same-day fund disbursement services;
- Provide you with transparent loan service terms, clear fee explanations and standardized loan business processing, with no hidden fees or hidden service rules;
- Respond to your customer service consultations, solve user service problems, and maintain normal service operation and user communication;
- Optimize application functions and service processes, improve user experience, and ensure the stability and efficiency of digital loan services;
- Comply with Malaysian local laws, regulatory requirements and PDPA data protection obligations, and respond to official regulatory inspections and legal requirements;
- Prevent fraud, account security risks and illegal behaviors, and protect the legitimate rights and interests of users and our platform.
4. Data Storage and Security Protection
DanaHero attaches great importance to user data security and strictly abides by the PDPA data protection standards of Malaysia. We have established a complete set of technical and management security mechanisms to fully protect your personal data and financial information:
- Technical Protection: We adopt industry-standard data encryption technology, secure server deployment, access authority control and real-time data monitoring to prevent user data from unauthorized access, disclosure, tampering, loss or leakage;
- Management Protection: Establish strict internal data management specifications, limit employee access to user data, and conduct regular security training and assessment for internal staff;
- Storage Specification: User data is only stored within the valid service cycle. We will retain your data only for the time necessary to complete loan business processing, fulfill legal obligations and resolve service disputes. After the data retention period expires, we will completely delete or anonymize the data in compliance with regulations;
- No Unauthorized Sharing: We will not sell, rent or disclose your personal data to third parties without your explicit consent, except for the situations stipulated by Malaysian laws and regulatory requirements.
5. Information Sharing and Disclosure
We will only disclose your personal information in the following legitimate scenarios, and all disclosure behaviors will strictly comply with PDPA and relevant legal regulations:
- With your explicit written or authorized consent, we will share your information with third-party service institutions designated by you;
- It is necessary to disclose data to comply with Malaysian national laws, judicial decisions, regulatory orders or mandatory government requirements;
- Cooperate with legitimate third-party service providers (such as payment institutions, credit evaluation institutions) to complete loan processing services. We will sign strict data confidentiality agreements with all cooperative institutions to ensure user data security;
- Protect the legitimate rights and interests of DanaHero, users and the public, and respond to security incidents, fraud prevention and risk disposal work.
6. User Rights Under PDPA
In accordance with the Malaysian Personal Data Protection Act (PDPA), you enjoy the following personal data rights:
- Right of Access: You have the right to inquire and obtain the personal data records we hold about you;
- Right of Correction: You can apply to correct inaccurate, incomplete or outdated personal information;
- Right of Deletion: You can apply to delete your personal data when the data is no longer needed for service purposes;
- Right of Restriction of Processing: You have the right to require us to suspend the processing of your personal data under legal circumstances;
- Right to Withdraw Consent: You can withdraw your data authorization consent at any time. After withdrawal, we will stop processing your data, but will not affect the legality of previous data processing behaviors based on your consent;
- Right of Complaint: If you think our data processing behavior violates relevant regulations, you can file a complaint with the Malaysian Personal Data Protection Department or contact our customer service to solve the problem.
If you need to exercise the above rights, please contact us through the reserved email address, and we will respond and handle your application within the time limit stipulated by PDPA.
7. Data Collection from Minors
DanaHero’s loan services are only applicable to adult users who have reached the legal age of majority in Malaysia. We do not intentionally collect personal information of minors under the age of 18. If you are a minor, please do not use our services or submit any personal information. If we accidentally collect minor information, we will immediately delete the relevant data after verification.
8. Service Updates and Policy Revisions
We reserve the right to update and revise this Privacy Policy in a timely manner according to service iteration, functional optimization and legal regulatory changes. After the policy is updated, we will publish the latest version in the application and update the "Last Updated Date" uniformly. The revised privacy policy will take effect immediately after publication. Your continued use of our services after the update is deemed as your acceptance of the new policy terms.
9. Contact Us
If you have any questions, suggestions, disputes or rights exercise applications about this Privacy Policy and our data processing behaviors, please contact us via email:
Email: leandroandreengelmann@gmail.com