PRIVACY POLICY
Last updated: 22 August 2026
Daily Bag ("we", "us", "our") operates the Daily Bag mobile application and related services available at https://dailybag.in and https://admin.dailybag.in. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our app and services.
By downloading, registering for, or using Daily Bag, you agree to the collection and use of information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following types of information:
1.1 Information You Provide Directly
When you register, shop, or contact us, we may collect:
- Account information: name, mobile number, email address, password, gender, date of birth, country, and phone country code
- Profile information: profile photo (if you choose to upload one)
- Verification data: one-time passwords (OTP) sent to your phone or email for registration, login, password reset, and account verification
- Delivery addresses: recipient name, phone number, flat/house number, address lines, area, postal code, address type, and default address preference
- Order information: products ordered, quantities, prices, payment method, order status, delivery details, invoices, and order history
- Communication data: messages you send to sellers through in-app chat, product reviews, ratings, and support requests (subject and message)
- Promotional data: voucher/promo code usage and wishlist/favourite products
1.2 Information Collected Automatically
When you use the app, we may automatically collect:
- Device information: device type, operating system, app version, and unique device identifiers
- Usage information: pages/screens viewed, features used, search activity, and interaction with shops, products, and notifications
- Log data: IP address, access times, crash reports, and diagnostic information
- Local app data: theme preferences, language, currency, cart items, and login session stored on your device
1.3 Location Information
With your permission, we may collect your precise location (GPS coordinates) when you use the "Use current location" feature to auto-fill your delivery address. You can deny or revoke location permission in your device settings at any time.
We do not continuously track your location in the background unless explicitly required and permitted by you.
1.4 Payment Information
Daily Bag supports Cash on Delivery (COD) and online payment methods through third-party payment gateways.
- We do not store your full card, UPI PIN, or banking credentials on our servers
- Payment processing is handled by authorised third-party payment service providers
- We may receive limited payment-related information such as transaction ID, payment status, amount, and payment method type
1.5 Social Sign-In
If you sign in using Google, we may receive basic profile information permitted by Google (such as name, email address, and profile photo) in accordance with your Google account settings and Google's privacy policy.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Create and manage your Daily Bag account
- Verify your identity using OTP and secure authentication
- Process orders, payments, deliveries, refunds, and cancellations
- Save and manage your delivery addresses
- Enable chat between you and sellers/shops
- Send order updates, promotional offers, and service notifications
- Provide customer support via in-app form, phone, email, or WhatsApp
- Improve app performance, security, and user experience
- Prevent fraud, abuse, and unauthorised access
- Comply with legal and regulatory obligations
3. LEGAL BASIS FOR PROCESSING
Depending on your location, we process personal data based on:
- Performance of a contract: to provide shopping, ordering, and delivery services
- Consent: for location access, push notifications, marketing communications, and optional profile data
- Legitimate interests: to improve our services, ensure security, and prevent fraud
- Legal obligation: where required by applicable law
You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
4. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share your information with:
4.1 Service Providers
Trusted third parties who help us operate the app, such as:
- Cloud hosting and database providers
- Payment gateway providers
- SMS/OTP and email delivery services
- Push notification services (Google Firebase Cloud Messaging)
- Authentication services (Google Sign-In / Firebase Auth)
4.2 Sellers and Delivery Partners
To fulfil your orders, we may share necessary details such as your name, phone number, delivery address, and order contents with relevant shops/sellers and delivery partners.
4.3 Legal Requirements
We may disclose information if required by law, court order, government request, or to protect the rights, property, or safety of Daily Bag, our users, or others.
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
5. PUSH NOTIFICATIONS
With your permission, we may send push notifications about:
- Order status and delivery updates
- Promotional offers and flash sales
- Account and security alerts
You can disable notifications anytime through your device settings.
6. COOKIES AND LOCAL STORAGE
Daily Bag uses local storage on your device (including secure storage and local database/cache) to:
- Keep you signed in
- Save cart items and app preferences
- Store language, currency, and theme settings
This helps the app work faster and more reliably.
7. DATA RETENTION
We retain your personal information only for as long as necessary to:
- Provide our services
- Fulfil orders and maintain transaction records
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required by law.
8. DATA SECURITY
We implement appropriate technical and organisational measures to protect your information, including:
- Secure transmission of data (HTTPS/SSL)
- Encrypted storage of authentication tokens on your device
- Access controls and monitoring on our servers
However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. YOUR RIGHTS AND CHOICES
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your account and personal data (available in-app via Delete Account)
- Withdraw consent for optional processing (such as location or marketing)
- Object to or restrict certain processing
- Receive a copy of your data in a portable format (where applicable)
To exercise these rights, contact us using the details in Section 14.
10. CHILDREN'S PRIVACY
Daily Bag is not intended for children under 13 years of age (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
11. THIRD-PARTY LINKS AND SERVICES
Our app may contain links to third-party websites, payment pages, or communication platforms (such as WhatsApp). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.
Third-party services we use may include:
- Google Firebase (notifications and authentication)
- Google Sign-In
- Payment gateway providers (as configured on our platform)
12. INTERNATIONAL DATA TRANSFERS
Your information may be stored and processed on servers located in India or other countries where our service providers operate. By using Daily Bag, you consent to such transfer, storage, and processing subject to appropriate safeguards as required by law.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page and, where required, notify you through the app or other appropriate means.
Continued use of Daily Bag after changes become effective means you accept the updated policy.
14. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Daily Bag
Email: support@dailybag.in
Phone: +918209240091
Website: https://dailybag.in
Address: kumaramit12325@gmail.com
You can also reach us through the Support section in the Daily Bag app.
15. GOVERNING LAW
This Privacy Policy is governed by the laws of India, including applicable provisions under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, to the extent applicable.