Daco Petsmart (hereinafter, “Daco Petsmart”, “we”, “us”, or “our”) values privacy and we are committed to protect all Personal Information (as defined below) kept by us, in accordance with the relevant law which includes the Personal Data Protection Act 2010.
This Privacy Policy describes how Daco Petsmart collects, records, holds, stores, uses, discloses, transfers and processes data classified as personal information that Daco Petsmart collects from an individual associated with the services available through our mobile App and App/Website.
We are committed to conduct our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
By using our Services, you agree to the terms of this Privacy Policy and you will be deemed to have consented to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT When you create a Daco Petsmart account, or otherwise provide Daco Petsmart with your personal information through your use of the App/Website, Daco Petsmart collects personal information which may include the following, but not limited to:-
i. Full Name;
ii. Company Name (if any);
iii. Email address;
2. CONSENT FOR COLLECTION, USE AND DISCLOSURE
2.1 Your use of the App/Website and/ or registration for Daco Petsmart services constitutes your consent to the terms of this Privacy Policy.
2.2 Daco Petsmart reserves the right to amend this Privacy Policy at any time with or without notice. When it does, Daco Petsmart will also revise the “last updated: date at the top of this Privacy Policy.
2.3 Daco Petsmart will notify you by email regarding material changes to this Privacy Policy that will affect information collected from you in the future. In certain circumstances, however, Daco Petsmart may not notify you, for example, in cases relating to any contravention of the law by you, collection of debt owed to us or compliance with requests from law enforcement agencies or a court order.
2.4 By continuing to access and use the service on the App/Website, you are deemed to have accepted any change to the provisions of this Privacy Policy.
2.5 If you provide personal information of any third party to Dacot Petsmart, we assume that you have obtained the required consent from that relevant third party to share and transfer his/her personal information to us.
2.6 You may withdraw your consent under this Privacy Policy at any time by sending an email to us that in the event you withdraw your consent, Daco Petsmart may suspend its provision of products and/ or services to you.
3. COLLECTION OF PERSONAL INFORMATION
3.1 Daco Petsmart may collect personal information through, but not limited to the following means:
i. Opening a Daco Petsmart account
By signing up for a Daco Petsmart account or use of the Daco Petsmart services, you may be required to enter your personal information which will be kept with your account.
ii. Use of the Daco Petsmart services
If you sign up for a Daco Petsmart account as a guest, you may be required to enter your personal information for the purposes of fulfilling a transaction.
iii. Social Media
If you sign up for a Daco Petsmart account using your social media account, link your Daco Petsmart account to your social media account or use other Daco Petsmart social media features, Daco Petsmart may access information about you which you have voluntarily provided us via that social media provider in accordance with that provider’s policies and Daco Petsmart will manage your personal information which Daco Petsmart has collected in accordance with this Privacy Policy.
3.2 Daco Petsmart limits its collection of personal information only to information which is necessary for the provision of the Daco Petsmart services and the operation of the App/Website.
3.3 Daco Petsmart does not knowingly collect any personal information from any person under the age of eighteed (18) years.
4. PURPOSE OF COLLECTION AND USE OF PERSONAL DATA Daco Petsmart reserves the right to collect and use your personal information for the following purposes:
A. To comply with any applicable law, regulation, legal process and/ or government request, including but not limited to ‘Know Your Customer’ principles, customer due diligence, anti-money laundering and anti-terrorism financing-related purposes;
B. Market research to better understand your needs in relation to the Daco Petsmart services;
C. To improve the App/Website and Daco Petsmart products and/ or services;
D. To fulfil your requests when using our products or services;
E. To fulfil transactions with Daco Petsmart payment gateway;
F. To communicate with you and other visitors to the App/Website, to inform you (where necessary) of any upgrade, as well as of other products and services available from Daco Petsmart, its affiliates and third parties;
G. To allow you to access limited-entry areas of the App/Website;
H. To personalize any of our services and products for you and to deliver targeted advertisements and offers from us and third parties;
I. For any billing requirement and to maintain relevant payment records;
J. To respond to any claim by third parties or in response to any potential breach of any agreement or policy that governs your use of the App/Website or any Daco Petsmart product or service;
K. To protect the rights of Daco Petsmart. Including but not limited to the security or integrity of the App/Website;
L. To identify and resolve any technical problem relating to the App/Website and our products and/ or services; and/ or
M. For our business or operational analysis, marketing and other promotional purposes.
O. For fraud prevention and detection;
P. For the Daco Petsmart to discharge obligations required under the law, such as reporting requirements under the Anti Money Laundering and Anti-Terrorism Financing Act 2001 and the Registration of Guests Act 1965.
Q. Contact and movement of all persons into our properties, including without limitation, our guests, suppliers, contractors and tenants in the event of any individual or close contact is tested positive for any contagious diseases.
R. To assist and provide to authorities relevant information to support contact tracing efforts to reduce the spread of contagious diseases.
S. To be shared with other relevant authorities as may be required by Malaysian Communication and Multimedia Commission (MCMC) in order to carry necessary medical and administrative interventions.
5. COLLECTION OF OTHER DATA
5.1 Daco Petsmart may use cookies, which may track your activity across the App/Website and record data which includes:
i. Your computer’s IP address;
ii. Browser type;
iii. Webpages you visited before you came to the App/Website;
iv. The pages within the App/Website which you visited;
v. The time spent on those pages, items and information searched for on the App/Website, access times and dates, and other statistics.
5.2 The data collected may be used by Daco Petsmart for the following purposes:
i. Analysis and evaluation in order to help Daco Petsmart to improve the App/Website and the products and services Daco Petsmart provides;
ii. Enabling certain features and functions on the App/Website, or services, including but not limited to remembering your username, browsing preferences, and other service preferences;
iii.Building up a profile of how you and other users use the Daco Petsmart App/Website;
iv. Administering Daco Petsmart services to you and to your advertisers; and
v. Establishing usage statistics on the Daco Petsmart platform.
5.3 Most internet browsers provide you the option of turning off the processing of cookies. You may turn off cookies while browsing the App/Website but this may result in the loss of functionality, restrict your use of the App/Website and/ or delay or affect the way in which it operates.
6. DISCLOSURE, PROCESSING AND RETENTION OF DATA
6.1 Daco Petsmart shall only disclose your information:
i. To Daco Petsmart employees, independent contractor, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on Daco Petsmart behalf for any of the purposes identified under section 4 of this Policy;
ii. If Daco Petsmart has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with Daco Petsmart rights or property, other users of the App/Website, products or services, or anyone else that could be harmed by such activities; or
iii.To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
6.2 Personal information collected from you may also be disclosure to Third Parties. For purposes as described herein and to facilitate the provision of the various products, goods, facilities and/or services to you, Daco Petsmart may share with and/or transfer your Personal Data to:-
i. Daco Petsmart engages its affiliates and/ or other third parties to provide certain products and/ or services to you on Daco Petsmart behalf. In such cases, Daco Petsmart will only provide information to such third parties on a ‘need to know’ basic, and Daco Petsmart will limit their rights to use and further disclose your personal information as appropriate in the course of their work for Daco Petsmart;
ii.Any person under a duty of confidentiality to the Daco Petsmart; any actual or proposed assignee, transferee, participant or sub-participant of the Daco Petsmart ’s rights or business; and your immediate family members and/or emergency contact person as may be notified to the Deco Petsmart from time to time.
iii.To verify the accuracy of the personal information that has been provided to us; To detect, prevent or otherwise address fraud, security or technical issues;
iv. The business of this App/Website or a part of it and the customer data connected with it is sold, assigned or transferred, in which case we would require the buyer, assignee or transferee to treat personal information in accordance with this Privacy Policy; or
v. We are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.
vi. Daco Petsmart may also share your Personal Data where required by law or where disclosure is necessary to comply with applicable laws, legal processes or queries from the relevant authorities.
6.3 Where payments to Daco Petsmart merchants are made through the App/Website, Daco Petsmart may share personal information which can include your name, delivery address, and telephone number, for the purposes of enabling the Daco Petsmart merchant to fulfil the transaction.
6.4 Information relating to bank accounts and other financial information will never be disclosed to anyone through this App/Website, unless Daco Petsmart must do so to comply with any applicable law, regulation, legal process and/ or government request.
6.5 Where personal information is shared with third parties, Daco Petsmart will exercise all reasonable endeavours to ensure that such third parties keep your personal information secure.
6.6 We may transfer your personal information to countries other than the country in which the date was originally collected. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and comply with applicable legal requirements providing adequate safeguards for the transfer of your personal information to other countries.
6.7 After your account becomes inactive (that is, if you request to be removed from Daco Petsmart database), Daco Petsmart will keep your personal information in its archives for a duration as may be required under any applicable laws or regulations. Your information will be used only as necessary for tax purposes or to prove Daco Petsmart compliance with any applicable law.
6.8 Rights to Limit Processing
i. If you not wish to receive any marketing communications from Daco Petsmart.
ii. Wish for Daco Petsmart to stop processing your Personal Data for marketing purposes or any direct marketing purposes.
iii. Wish to change the manner in which Daco Petsmart is permitted to process your Personal Data as described under Section 4 above you may submit a request in writing to the address stated in Section 10 below.
6.9 When you visit Daco Petsmart’s websites, there is automatic collection of some information about your computer such as IP address, web browser software, and referring website. Such information is only used for the purpose of creating a better user experience and to identify areas for improvement on the websites.
6.10 As a visitor to Daco Petsmart websites, you may also be assigned a permanent cookie file on your computer's hard drive. You may always choose not to receive a cookie file by enabling your web browser to refuse cookies or prompt before accepting a cookie. By refusing to accept a cookie, you may not be able to access certain services and tools offered on the website.
6.11 When you access certain pages of the Daco Petsmart’s websites or purchase items, you may be required to sign in, using an ID and password. Once you signed in, will record your ID in the cookie file on your computer if you checked the box entitled “Remember me”. Permanent cookie files remain on your computer's hard drive until you manually delete the file.
7. ACCESS AND UPDATES TO PERSONAL INFORMATION
7.1 You have the right to access and review any personal information Daco Petsmart has collected and retained from you.
7.2 You are responsible for informing Daco Petsmart about changes to your personal information from time to time and have right to request for the amendment of inaccurate or incomplete personal information by submitting a request via email. Daco Petsmart will screen and verify all requests before effecting the corrections. Once verified, Daco Petsmart will effect the corrections or updates as soon as commercially feasible.
7.3 In order to verify your personal information, Daco Petsmart may request you to provide supporting documentation to corroborate the personal information provided.
8. SECURITY SAFEGUARDS
8.1 Daco Petsmart protects your personal information by:
i. Restricting third party access to any personal information.
ii. Maintaining relevant software and technology within the App/Website and Daco Petsmart payments platform to prevent unauthorized computer access.
iii. Securely destroying your personal information when it is no longer needed for any legal or business purpose.
8.2 Daco Petsmart uses high grade encryption technologies when processing your financial details to keep your personal information safe and secure.
8.3 If you believe that your personal information on the Daco Petsmart App/Website has been breached or compromised, please contact Daco Petsmart immediately.
8.4 Your password is the key to your account. Daco Petsmart encourages you to use unique numbers, letters and special characters. Do not share your Daco Petsmart password to anyone. If you share your password with others, you will be responsible for all actions taken in the name of your account and you could also be subject to legally binding action taken on your behalf. If your password has been compromised, or you have grounds to believe it has been compromised, for any reason, you should immediately change your password.
8.5 You are reminded to log off from your account and close the App when finished using a shared device.
9. EXTERNAL APP/WEBSITE LINKS
Certain pages of the Daco Petsmart App/Website may feature links to external App/Website owned or operated by third parties. Daco Petsmart will not be responsible for the content, information, operation or activities of those App/Websites. Daco Petsmart strongly recommends that you cautiously read and understand any third-party App/Websites’ privacy policy before you share your personal information with those App/Websites.
10. CONTACT US
For any inquiries you may email to our support team at contact-us@dacopetsmart.com All products and services provided by us are subject to the applicable Daco Petsmart Terms and Conditions found on the Daco Petsmart App/Website and governed by the laws of Malaysia.