SKILLS
Office: Proofreading, Editing, Composing Correspondence, Report and Proposal Writing, Creative Writing, Creating Documents, Records Management, Database Administration, Spreadsheets/Reports, Front-Desk Reception, Travel Coordination, Online research, Scheduling, Office Equipment (printing, faxing, and scanning), type 50+ WPM, and operate a 10-Key.
Computer: Microsoft Office (Word, Excel, PowerPoint, and Outlook), Internet Explorer, Mac OS, Apple Software (iOS), Safari, Chrome, Firefox, Microsoft Edge, Windows OS, Google Drive, Google Analytics, Gmail, Microsoft OneDrive, Social Media, Lotus Notes, Citrix, Dreamweaver, ListServ, Google Sites, Wordpress, Survey Monkey, Adobe Connect, Saba Meeting, WebX, Skype, Blogging, Crowdfire, Hootsuite, and Salesforce.
EDUCATION
Bachelor of Arts in English May 2017
Emphasis in Writing, Editing, Managing Social/Multimedia and Content
College of Liberal Arts and Sciences (Online)
Arizona State University | Phoenix, AZ GPA 3.51/4.00
Relevant Courses: Writing for the Professions (reports, proposals, etc.), Writing & Editing for Digital Media, Persuasive Writing, Rhetoric and Grammar
Associate’s Certificate in Project Management June 2017
School of Business (Online)
George Washington University | Washington, D.C.
Relevant Courses: Scheduling and Cost Control, Risk Management, Managing Projects, Contract Management: Principles and Procedures, Quality for Project Managers, Project Management Applications (Sep. 18-21)
Associate of Arts in Humanities June 2012
Emphasis in Computer Information Systems, Ethnic Studies, and English
Pasadena City College | Pasadena, CA
Relevant Courses: Social Psychology, Intro to Creative Writing, Dreamweaver, Fundamentals of Speech, Computer Information Systems, Systems Analysis
Supply Administration Certificate May 2003
Emphasis on Supply Administration, Management, and Inventory Control
Marine Corps Combat Service Support Schools | Camp Johnson in Jacksonville, NC
WORK EXPERIENCE
Community Planning and Development Program Assistant
DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT | Los Angeles, CA
Nov 2016 - Present
¨ Provides information as well as technical and financial management services to the Director, Assistant Director, grantees, three CPD Team Managers and twenty-four Representatives by providing exceptional administrative assistance.
¨ Creates, edits, proofreads, and modifies departmental announcements, reports, and spreadsheets for ease of use and efficiency in finding/tracking information.
¨ Manages the CPD department mail by retrieving, logging, processing, and delivering it to the proper recipients with accuracy.
¨ Maintains, accesses, organizes, and controls the 100+ city/county grant program information by keeping files current resulting in the decrease of production time by hours on a daily basis.
¨ Maintains and accesses CPD and MBE files from local databases, and retrieves information from national CPD databases for program tracking and report preparation.
¨ Assists the Program Managers and CPD Representatives in reviewing grant applications and reports by screening Funding Agreements, Request for Release of Funds, Grant Agreements, eLOCCS, and IDIS forms.
¨ Manages the MBE reports, grantee contact information/address book, and compiles the data into an annual report to submit to Share Point.
¨ Develops/maintains customized databases and analysis of the information to respond to management inquiries, requests from the Regional Administrator, Headquarters, and CPD Representatives.
¨ Reviews RROFs, CoC Grant Agreements, CCRs for processing, tracking in CPD databases, and mailing out the documentation in order to facilitate a release of monies.
¨ Assists in planning events and scheduling conferences by composing and sending invitations, purchasing decorations, setup/cleanup, and running the registration tables.
¨ Manages, tracks, and notifies CPD Representatives when grantees have an upcoming deadline to spend grant monies, when they are short of meeting deadlines, and when the funds need to be deobligated.
Underwriting Technical Assistant
Pacific Gateway Insurance Agency | Valencia, CA
May 2013 - August 2015
¨ Maintained and managed over 300+ insurance policies reducing the amount of Underwriter involvement by 20%.
¨ Provided excellent administrative support to a team of Underwriters (including the Vice President) involving file annotation, creating cancellation/reinstatement letters, driver risk assessment, faxing, and running reports.
¨ Originated, proofread, and edited approximately 75 documents and emails daily successfully ensuring accuracy according to company standards.
¨ Communicated with approximately 100 brokers daily by phone and email successfully ensuring customer satisfaction and expediency.
¨ Collected Internet research for approximately 150 submissions daily for data entry effectively beginning the process for Underwriters to generate quotes.
¨ Trained newly hired Underwriting Technical Assistants thoroughly which increased overall submission processing by 30%.
¨ Organized and prioritized over 100+ tasks per day by routing them into tasks coded by level of importance reducing processing time by 10%.
Personal Marketing Assistant/Agency Assistant
MetLife of Southern California | Pasadena, CA
July 2011 - May 2013
¨ Supported the Marketing Manager, Office Manager, and Corporate Recruiter effectively reducing their workload by 25%.
¨ Provided administrative support and exceptional customer service for the top producing Financial Advisor at MetLife of Southern California's Pasadena Office by running reports, designing spreadsheets/letters, initiated emails, faxing, and communicating with clients by phone and in-person.
¨ Published, proofread, and edited approximately 50 documents and emails daily successfully ensuring accuracy and professionalism according to company standards.
¨ Purchased and maintained marketing material inventory by creating an easy reference system allowing Financial Advisors and their Assistants to spend 98% less time searching.
¨ Managed the front desk for the Office Manager by keeping the operations running smoothly without a decline in service or customer care by processing incoming mail, shipping packages/marketing material, meeting with clients, and answering the multi-line telephone.
¨ Edited and modified marketing brochure and mailer layouts for optimal visual appeal reducing the production time by an hour.
¨ Corresponded with approximately 75 clients a day by email and phone successfully assuring customer satisfaction and longevity.
¨ Trained 3 newly hired Personal Marketing Assistants and delegated tasks to them thereby cutting down preparation/processing time by four hours daily.
¨ Conducted investigative Internet research aiding in the potential recruitment of Financial Advisors thereby allowing the Corporate Recruiter 20% more time available for follow-ups.
Supply Administration Clerk
United States Marine Corps | Camp Pendleton, CA
September 2002 - April 2005
¨ Purchased materials for the Supply Department ensuring our Unit was always mission capable and ready for deployment at a moments notice 100% of the time.
¨ Communicated with the D.A.S.C. (Direct Air Support Company) Marines daily updating them on the repair and inventory of their communications equipment.
¨ Generated, edited, and proofread letters and documents detailing supply inventory data for Unit records.
¨ Managed and maintained supply files/databases assuring up to date and accurate information for every communications device to keep our Unit mission ready.
¨ Developed and wrote the Standard Operating Procedure for the Supply Department’s Float Maintenance position effectively ensuring proper availability of over $2,000,000 worth of communications equipment for deployments.