welcome To CricketWireless

Activate Your Device

Cricket Wireless is an AT&T-owned American wireless service company. It has ten million users in the United States and provides wireless services to them. Leap Wireless International founded Cricket Wireless in March 1999. AT&T bought Leap Wireless International in March 2014, and later integrated Cricket Wireless operations with Aio Wireless. As part of the wireless service provider brands, Cricket Wireless competed primarily against T-Metro Mobile's and Verizon's Visible.

Cricket Activate Wireless

In less than 2 minutes, you can activate a device online.

Customers will require the Cricket Order Number as well as the Mobile Number linked with the newly activated account.

If you have any problems with CricketWireless.com/activate, please contact a customer service representative at 1-800-CRICKET (274-2538)

Customers should not insert the SIM card into their phone until the activation process is completed in its whole, otherwise the phone may be damaged or malfunction. Customers can also use the ICCID and IMEI numbers to set up a SIM card or device online (this process should only take a few minutes as well). Customers who are transferring a previous phone number will likely see a little delay when Cricket communicates with their previous wireless provider to request and complete the number transfer process. Please don't be frightened if this occurs; it's standard procedure when changing a mobile number, and Cricket will keep you updated throughout the process.

How to Activate Cricket Service at cricketwireless.com/activate

Cricket wireless must be activated online at cricketwireless.com/activate before you can use their cell phone service. Step 1: You must have your phone number and order number with you. These details are in the confirmation email that you get when you order. Make sure you have a plan. If you recently bought a phone or SIM card from Cricket, follow the steps below to activate your new service right from your phone (in-store or online). Activate your cell phone service right now.

Before you start the activation process, you must put your SIM card in (for instructions on inserting a SIM card, see the steps below).

Prepare your phone number and order number, and then go to cricketwireless.com/activate on your computer or mobile device's browser to activate your account. You'll need your phone number and order number.
You will go through four stages to activate your device. These steps are Device Type and Location of Purchase, Customer Type, and Order Information.
Choose whether you want to use Android, Apple, or both of them.
Next, insert your SIM card in your phone and then press I'm ready.
Select Cricket and click the Continue button.
As a new Cricket customer, choose New Customer. Then click on "Continue."
In the next field, enter your Order Number and Cricket customer service number. Then, click Activate to start the service.
Then, choose Existing customer and hit the next button.
In the next step, you need to enter your Cricket username and password with a 4 Cricket Account PIN and click "Activate."
Your newly purchased Cricket customer service is now active.

How to Activate Your New Cricket Cell Phone Service (From Non-Cricket Retailer)

If you bought your new device or Cricket SIM anywhere other than Walmart, Amazon, or Target, you can use the instructions below to activate your Cricket service at cricketwireless.com/activate.

A non-Cricket user's SIM card, device, or Universal SIM card kit, a copy of your current cricket wireless bill, payment details (credit or debit card, Service Payment Card, Cricket Refill Card, etc. ), and a four-digit PIN are all necessary.

Simply open a web browser and go to cricketwireless.com/join, then click Continue.
Choose among English and Spanish as your preferred language.
Choose Yes, sign me up! if you're a new Cricket customer.
To activate your Cricket wireless customer service, enter your device ID and SIM card number.
The ICCID number (which is 20 digits long) is found on the bigger card that also includes your SIM card.
The 15-digit IMEI number may be readily found in your phone's settings.
Tap Continue after entering both numbers.
After that, choose your plan and click the Continue button. (If necessary, choose any optional add-on features.)
Choose whether you want to Transfer Your Number or Get a Cricket Number, then preview your card and check out.
After that, if you already have an account, enter your login information, or create one by providing the required information.
Payment information, such as billing address and payment method (Service Payment, Credit Card, or Cricket Refill Card), must be entered and verified.

How to Pay with a Credit or Debit Card

Enter the phone number associated with the account you'd want to pay.
In the Your Payment field, enter the amount you want to pay.
Enter the details for your credit or debit card.
Accept the terms and conditions as stated.
Verify your payment details. Select Submit Payment if you are happy with your payment information. If you want to change the amount of your payment, click Edit, then Submit Payment.
A payment confirmation screen will appear. Keep a record of the confirmation number. In addition, we'll send you an SMS to confirm your payment.

How to Make a Payment Using a Cricket Refill Card

Enter the phone number associated with the account you'd want to pay.
To the right of Cricket Refill Card, click the blue arrow.
Enter the number on the back of your Refill Card.
Validate should be selected.

How to Make a Payment Using a Service Payment Card

Enter the phone number associated with the account you'd want to pay.
To the right of Service Payment Card, click the blue arrow.
Type in your credit card details as well as the amount you want to pay.
Accept the terms of the agreement.
Select Payment Verification.
Verify your secure payment details. Select Submit Payment if you are ok with your payment information. If you want to change the amount of your payment, choose Edit, then Submit Payment.
A payment confirmation screen will appear. Keep a note of the confirmation number. In addition, we'll send you an SMS to confirm your payment.
Changing Your Cell Phone Service
Our no-contract phone plans are made to fulfill a range of requirements, and we are here to assist you. Changes to your plan take effect immediately or on the first day of your next monthly cycle, whichever comes first. That's not very helpful, is it?
When changing your rate plan, keep the following in mind:
Your phone plan can only be changed twice per billing cycle.
Your Group Save discounts may be affected if you change your rate plan. Your 4th and 5th line discounts may be reduced to $20 each.
Only one plan change can be planned for the next billing cycle per phone number. This could be a change in the rate plan or a change in the features. You must change the plan and features for each line separately for accounts with numerous lines.
Changes to your plan that begin at the start of your following billing cycle count as one of your two changes for that period. Plan downgrades were included in the section. You can, however, change your mind as many times as you like until the next payment cycle starts and the change takes effect.

How do I put a SIM card in your phone?

If you don't know how to insert a SIM card into your phone, here's a step-by-step instruction.

Turn off your cellphone.
Look for the SIM card slot.
After that, you must insert your SIM card.

Cricket Wireless Activate is simple to set up.

Once you've completed a few questions, you can start using your new Cricket service. Your order number, as well as any phone numbers associated with your order, will be required.

Step 1: Choose among Apple, Android, or both as your device type.

Step 2: Now, insert your SIM card into your device.

Note that some iPhones come with a SIM card already installed. You'll need to insert a SIM card if you got a SIM card kit with your Cricket device or if you're using an iPhone you already own.

Step 3: Make sure your device is turned on.

Step 4: Next, choose if you want to purchase through Cricket or another retailer.

Step 5: You purchased your device or SIM card from Cricket recently (in-store or online).

What you should know: You must activate your device in the store if you purchased it in the store. If you bought your device through Cricket Customer Care, you'll need to contact them again to activate it.

a different retailer

You purchased your device or SIM from a retailer other than a Cricket store or the Cricket website, such as Amazon, Wal-Mart, Target, or another retailer.

Step 6: Now choose whether you want to work with an existing customer or a new one.

Step 7: If you already have Cricket service and want to add one or more lines to your account, you'll need the following items:

Your Username Name
Your Password
PIN for your account

Step 8: Enter the Order Number and Cricket Phone Number if you're a new customer.

Step 9: Select the Activate Button option. The device will be activated straight away.

Cricket Wireless Bill Payment Online

Cricket Wireless customers can pay their bills by visiting the official website (listed below) and navigating to the Pay Bills section. Cricket Wireless support can be reached using the information given below in the event of a issue or need for assistance.

To log in, go to the bill payment website and enter your username and password in the relevant section of the page, then click Login. You can use the Forgot password option if you have forgotten your password or user id. You can view your pending bills in the My Accounts section and pay them using the Online Banking option. If you wish to use your reward points, go to the Offers page.

Cricket Wireless Contact Information

Phone/Support number may be found below. You can also contact us using the website's Contact Us section if you have any more questions.

Payment Methods

Hours of Operation for Cricket Wireless

10 a.m. to 7 p.m. Monday

Tuesday from 10 a.m. to 7 p.m.

10 a.m. to 7 p.m. on Wednesday

10 a.m. to 7 p.m. on Thursday

10 a.m. to 7 p.m. on Friday

Closed on Saturday

Closed on Sunday

Frequently Asked Questions

Where can I find my device's IMEI number?

To get your phone's IMEI number, go to the Settings menu, then to the General option, then to "About." Here you should be able to see the IMEI number. Navigate to Settings > About Phone if you have an Android phone. Then, to get the IMEI, select Status from the drop-down menu.
Have you forgotten your PIN?
Have you forgotten your PIN? After that, you must contact Customer Support to have your PIN reset.