Shipping Policy

At Craftvera.com, we take special care in ensuring that your products are delivered to you in the best condition and on time by partnering only with couriers companies of repute.

1. Because each of our products is crafted especially for you by master artisans, the shipping time for each is different. Please get in touch with our Customer Success Team for the delivery time while placing the order.

2. Our courier partners deliver on working days, excluding Public Holidays.

3. You will be notified by email as and when your product is dispatched from our warehouse.

Note: Shipping charges may apply in rare cases where the weight of the package is high. The chrages may vary from country to country and with package content as well. Please contact us to know about your country specific shipping charges. You can drop a mail at info@craftvera.com or craftvera.inds@gmail.com, and we will get in touch with you.

Please note the following: 

Most of the orders are shipped directly from our Warehouses in Srinagar, Kashmir.

Shipping address refers to where the product has to be shipped and therefore you are requested to mention your complete address with pin/zip code and a working phone number.

Billing address refers to the address where a customer receives their bills.

Please note that We are not liable for any delays resulting from errors made by the courier company. We will of course assist you, within our capacity, in tracking down and acquiring your package.

As soon as your package is shipped, we will notify you & drop you an email with all the shipping details including the tracking number and/or link.

Once the package reaches its destination, our courier partner will reach out to you and attempt delivering the package a maximum of 3 times, after which your order will get cancelled & will be returned back to us.

Unfortunately, we won’t be able to process any refund in case of 3 failed delivery attempts and/or refusal of the package at your doorstep.

International Shipping

 CraftVera understands that you want your beautiful handcrafted products delivered around the world.exclamation We offer international shipping to a wide range of countries.exclamation.

Here's a brief overview of our international shipping service:

• Delivery Times: Delivery times vary depending on your location.exclamation Please expect shipments to take anywhere from 7-112 business days to arrive.exclamation.

• Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. You can estimate the shipping cost during checkout.exclamation

• Customs and Duties: Please be aware that you may be responsible for any customs duties or import taxes imposed by your country.

For more information on international shipping, including rates and restrictions, please visit our website's shipping information page or contact at International Orders page.

Additionally, CraftVera can mention:

• Packing materials used to ensure safe delivery of handcrafted items.

• Tracking information availability for international shipments.exclamation

• Any limitations on specific items or destinations for international shipping.