Grab the CIO Buyer's Guide, (written by our own CIO, who's done a lot of phone system shopping in her time!), which will walk you through what features to look for, nuances to pay attention to when comparing providers, and more!

With Dialpad, you get not just phone calls, but also video meetings and messaging. Test-drive it with a 14-day free trial! Signup takes just a few minutes, and you'll get set up with a virtual phone number!) Or, take a self-guided tour to play around with it on your own first!

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Stop unwanted calls and voicemail messages by directing phone calls to another team member or voicemail. Your small business phone system can also forward calls based on local numbers, business hours, and holidays.

Connect a live call to another team member easily using your virtual phone system. Transfer calls via warm transfer (attended) or a blind transfer (unattended) using any desk phone, desktop app, or mobile app.

This is especially true for small businesses because many advanced features cost more than the local telephone company. A virtual phone system offers premium features like call queues, hold music, and voicemail transcription at a fraction of the cost.

It also works better than traditional phone lines. It connects through PSTN with its own cloud-based Private Branch Exchange (PBX). Calls are cheaper using Voice over Internet Protocol (VoIP), saving small business owners hundreds of dollars using analog equipment.

Many business owners are familiar with traditional landline phone systems. Your phone company provides them and carries additional costs, including on-premises PBX equipment maintained by your IT team and copper wiring to connect your phones to the telephone service provider.

On-premises VoIP: Use your high-speed internet connection as the exclusive medium for calling and give you access and control over phone system features and settings. But, all the equipment and phone system maintenance is physically located in your office. You're responsible for updates, maintenance, and uninterrupted power and internet service. Depending on the size of your small business, this isn't the best phone solution for you.

Cloud-hosted VoIP: With a cloud phone system provider, you lean on their expertise and efficiency. You would only need a high-speed internet connection for business phone calls and team communication. In most cases, the VoIP phone provider will suggest affordable IP phones you need and free apps to receive calls from any desktop or mobile device.

Top VoIP providers can outfit your business with dedicated technology, including phones, headsets, mobile apps, and more. Top VoIP phone system providers will also give you the dashboards and technical tools to seamlessly view every customer conversation in a single place, regardless of whether it happens by phone, email, or text messaging (SMS).

Nextiva is the best choice for small businesses and enterprises. With its superior reliability, advanced functionality, system feature choices, ease of use, and customer service tools, no other VoIP provider comes close. Nextiva also includes live customer support 24/7. It might not seem like a big deal now, but getting real customer support from your phone service provider is priceless.

International calling is up to 90% cheaper with business VoIP. Its call management features let you restrict which users or ring groups can dial international phone numbers. Travel globally? You'll avoid costly toll charges for dialing the U.S.

Route customers with interactive voice response (IVR) and call queues. Take advantage of a virtual phone system with built-in multi-site support to manage business branches with unique operational needs. Plus, get 24/7 customer support via chat or phone.

More than a business phone service, cloud VoIP is a reliable communications platform that eliminates the need for on-premise hardware. RingCentral provides reliable, high-quality phone service anywhere you have internet access.

Our calling features have been designed to give you a flexible, mobile, and powerful cloud phone system. Choose from a variety of available phone numbers including local and toll-free numbers, install our apps on your desktop computer, smartphone, or tablet, and improve communications with call forwarding, call flip, device switching, enhanced business SMS and more.

RingCentral offers extensive coverage with full service in over 45 countries and inbound virtual numbers in 105+ countries. Eliminate the cost and complexity of managing multiple disparate phone systems and benefit from simplified number management and international device shipping.

Traditionally, small businesses and large enterprises both use a complicated system of on-premise telephones to manage incoming and outgoing calls. Called private branch exchange or PBX, this phone solution entails purchasing, setting, and housing an array of equipment, such as desk phones, telephone cables, and even adapters.

These days, however, there has been a shift to digital business communications. New technologies are allowing businesses to enjoy a more remote friendly, innovative, and cost-efficient way of handling phone calls: cloud phone systems.

Additionally, hosted PBX usually offers other capabilities for better business communications. RingCentral, for example, is more than just a regular business phone system. We also integrate the features of team messaging, HD video calling, business SMS, eFaxing, IT and line of business analytics, embedded apps, and APIs to give you an all-in-one communications solution that works according to your business needs.

You can get local, toll-free, local, or international business phone numbers along with your VoIP phone systems. This step is important in making sure your employees and clients can reach you anytime, anywhere.

Calls between users in your organization are handled internally within Teams Phone, and never go to the Public Switched Telephone Network (PSTN)--thereby removing long-distance costs on internal calls.

With Teams Phone, users can use Teams to place and receive calls, transfer calls, and mute or unmute calls. Teams Phone users can click a name in their address book, and place Teams calls to that person. To place and receive calls, Teams Phone users can use their mobile devices, a headset with a laptop or PC, or one of many IP phones that work with Teams.

Call queues - Call queue greetings can be used when someone calls in to a phone number for your organization. These greetings include the ability to automatically put the calls on hold and to search for the next available call agent to handle the call. The people on hold can also listen to music while on hold. You can create single or multiple call queues for your organization. See Create a Cloud call queue.

A business phone system is a VoIP-powered multi-line telephone solution that provides unlimited calling, business texting, call recording, advanced voicemail, conference calls, HD voice and video, and improves overall communication for your customers and employees.

To finalize our picks for the best business phone systems, we analyzed them according to price and value, system features (basic and premium add-ons), system limitations, user experience on both mobile and desktop, call handling and audio quality (for small and medium-sized businesses up to 50 employees), and types of available business calling channels.

Unlike other business phone service providers, Nextiva includes a built-in contact management and calendaring system, along with VoIP, video conferencing, internal team messaging, and SMS. Nextiva users can access features like thread conversations, meeting rooms, file sharing, a multi-level auto attendant, and unlimited calling in the US and Canada. For this review, we only focused on the business phone elements of the platform and did not examine their team collaboration or CRM-like suite.

RingCentral MVP is a business communications app with cloud messaging, AI video communications, and a VoIP phone system. Available on desktop and mobile, the app supports multi-level IVR, call monitoring, call queues, and various business phone numbers from area codes worldwide.

The desktop app has one of the most user-friendly dashboards of any UCaaS platform. We were impressed that each plan includes live call transcription and real-time analytics, which benefit both agents and supervisors. Most phone systems reserve these features for the highest tier, but Dialpad offers them for $15 monthly. be457b7860

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