Support

Last Updated: July 8, 2026

Thank you for using Copy My Data. This Support Information describes how to get help with the App and what you can expect from us.

1. Support Contact

Email:

copymydata.app@gmail.com

We provide support for installation, onboarding, feature usage, permissions, local transfer setup, and In-App Purchase / Restore Purchases questions related to the App.

2. What the App Does

Copy My Data includes:

- Transfer Data (Pro) — receive files from another device over the same Wi‑Fi network using a QR code or local URL;

- Copy My Data (Pro) — import and manage photos, videos, and documents locally;

- Backup Contacts (Pro) — export contacts to VCF or CSV locally;

- Settings — upgrade to Pro, share the app, contact support, and view the Privacy Policy.

The App does not require account registration, does not show ads, and does not rely on a developer-operated server for core functionality.

3. Common Support Topics

A) First launch / Welcome screen

- Open the App and review the welcome introduction.

- Tap Get Started to enter the Home screen.

B) Transfer Data

- Ensure both devices are on the same Wi‑Fi network.

- Open Transfer Data and turn on Web Server.

- Scan the QR code or open the displayed URL on the sending device.

- Upload files from the browser page.

- If transfer fails, verify local network permission, firewall/router restrictions, and that the server toggle is ON.

C) Copy My Data

- Tap Photos to import from the photo library.

- Tap Files to import documents from the Files app.

- Imported items appear in the local file list.

- Use preview/share options where supported.

D) Backup Contacts

- Grant Contacts permission when prompted.

- Choose Backup VCF or Backup CSV.

- The exported file is saved locally in Copy My Data.

- Use View or Share after export if needed.

E) Pro / billing / restore

- Transfer Data, Copy My Data, and Backup Contacts require Pro access.

- Open Upgrade to Pro from Settings or by selecting a locked feature.

- Use Restore Purchases if you previously bought Pro on the same Apple ID.

- For billing, renewal, or refund questions handled by Apple, see:

https://reportaproblem.apple.com

4. Information to Include in a Support Request

To help us respond faster, please include:

- your device model (e.g., iPhone 15, iPad Air);

- iOS version (e.g., iOS 18.5);

- App version shown on the App Store or device;

- the feature involved (Transfer Data / Copy My Data / Backup Contacts / Pro purchase);

- a clear description of the issue;

- steps to reproduce the problem;

- screenshots or a short screen recording, if available.

5. Response Time

We aim to respond within 24–72 business hours. Complex issues may require additional time. Support is provided on a commercially reasonable basis and may be limited for modified, unsupported, or pirated installations.

6. Limitations of Support

We cannot provide support for:

- Apple ID, payment, or refund decisions made solely by Apple;

- third-party routers, browsers, or operating systems outside Apple's iOS/iPadOS environment, except with reasonable transfer troubleshooting guidance;

- recovery of deleted local files after they have been removed from the device;

- misuse of the App contrary to the Terms of Use.

7. Legal Documents

https://sites.google.com/view/098219

https://sites.google.com/view/211513

8. Important Notices

- The App does not include advertisements.

- The App is not designed to collect personal information for marketing or analytics.

- The App does not provide live or continuously updated remote content feeds.

- In-App Purchases unlock premium features only.

- Refunds are handled by Apple, not directly by the developer:

https://reportaproblem.apple.com

For questions not covered here, contact:

copymydata.app@gmail.com