Prices

SCHEDULED HOME VISITS: £25.00

Appointments are made with a fixed date and time.
The price is fixed for up to two hours of onsite work.
The price is the same throughout my working area.
Time beyond the initial two hours is charged at £15.00 per hour with a total price cap of £50.00 per visit.
There may be a discount for very simple work or unexpectedly short visits.

Typical Examples:

Unscheduled visits are those arranged with no fixed date and time and are for local customers only.
Unscheduled visits are for resolving simple problems where a remote support session is not suitable.
An unscheduled visit may be offered if I am available at the time of your call or message.
The price varies depending on the distance travelled, complexity of work and time taken.

Remote support is for resolving specific, definable problems where Internet access is still possible.
There is a minimum charge of £5.00 per session.
Most remote support sessions have to be arranged in advance.

After diagnosing the problem with your equipment I will get back to you with a quote that includes any parts and related onsite work.

Typical Examples:

Resolving a startup problem on a laptop caused by a faulty hard drive: £150 (includes a home visit where the problem is diagnosed, a data recovery operation on the failing drive, a new solid state drive with a suitable capacity to replace the failing one, re-installation of the operating system and a further home visit to return the laptop and reinstall hardware and applications at the customer's house).
Retrieving photos on an old laptop that is brought to me where the hard drive is still functioning normally: £25 (includes the transfer of the photos onto a memory stick and a new 32GB USB memory stick).