How do I Speak to Live Person At Xfinity Customer Service?

Why do people call Xfinity?

People call Xfinity for many reasons, including:

  • Request for new service, change of service or cancellation of service

  • Add additional services or upgrade to another plan

  • Technical support request

  • Repair call scheduling

  • Problems with invoices and payments.

  • There are several ways to contact an Xfinity representative by phone:

  • Visit the Xfinity website and request a chat conversation with a customer service representative.

  • Call Xfinity's toll-free number.

  • Visit the Xfinity website and request a representative to call you back. This will allow you to avoid waiting on hold.

  • Dial 611 from an Xfinity mobile or landline phone. (Note that this only works if you have Xfinity mobile or landline service.)

Xfinity has an automated phone system that will direct your call to someone who can help you. If you're an Xfinity customer, you'll need to enter the last four digits of your Social Security number. If you're not a customer, press "0" repeatedly and you'll eventually be connected to a live person.

How do consumers feel about Xfinity Phone customer service?

Unfortunately, Xfinity has a reputation for poor customer service. Common complaints include waiting too long to speak to a human, unhelpful and poorly trained agents, as well as the fact that Xfinity can make it very difficult to cancel or downgrade services.

A common complaint is that customer service representatives offer inconsistent service and, in some cases, may make promises to customers that are not kept. One thing you can do to combat this is keep a log of the calls you make, as well as screenshots of the chats. You should also hold on to your invoices and contracts.

The most famous Comcast/Xfinity customer service case involved a journalist and his wife who tried to cancel their plan with Xfinity. They were transferred to a retention specialist who refused to listen to them and continued to argue with the couple, despite their pleas to end the call and cancel their service.

The journalist recorded the call and posted it online. Unfortunately for Xfinity, the story went viral and the company suffered dire public relations consequences. As a result, Xfinity has made a commitment to do better in the future.

What Can Be Accomplished With Xfinity Telephone Customer Service?

Most problems you may experience with your service can be resolved over the phone, including:

  • billing issues

  • The service starts, stops and changes

  • installations and repairs

  • Reset connections and test speeds

However, Xfinity customer service cannot resolve all issues over the phone. Issues such as malfunctioning or outdated equipment will require an appointment with a technician or the customer visiting an Xfinity office to exchange old routers and other hardware.

What if calling Xfinity Telephone customer service doesn't work?

While calling Xfinity customer service generally gets the consumer the result they want, there are situations that are not easily resolved over the phone, at least not on the first call.

In cases where Xfinity phone customer service is not helpful, consider one of the following strategies:

Try live chat. Communication can sometimes be clearer in chat. It also provides you with a log that you can use if you need to escalate your case.

  • Try to communicate through social networks. Xfinity is active on Reddit, Twitter, and Facebook.

  • Xfinity has customer support pages on its website. These pages are monitored, so you may be able to get the right advice there.

  • Contact an Xfinity retail store. An in-person meeting could solve your problem.

  • Call back later. The next representative you speak with may be able to understand and resolve your issue.

Contact Xfinity Customer Service

  • Call Xfinity Customer Service at (800) Xfinity (or (800) 934-6489) to pay your bill over the phone

  • Visit www.xfinity.com to make an online Xfinity bill payment

  • Download the Xfinity My Account app to make a mobile Xfinity bill payment

  • Visit an Xfinity location using the Xfinity Store Locator to pay your Xfinity bill in person

  • Set up an Xfinity live chat to have an agent walk you through the bill payment process

Contact Xfinity using these phone numbers

Contacting Xfinity customer service is easy – you can find customer service contact information for all Xfinity services below. Whether you call Xfinity, chat online, or walk into a store, a representative is available to help you virtually 24/7.

  • The Xfinity customer service phone number is: (800) 934-6489

  • Customer service hours: Monday to Saturday, 7 a.m. to 5 p.m. m. to 9 p.m. m.

  • The Xfinity customer service number can help you with all your questions. Call Xfinity Customer Service to:

  • Technical support

  • billing and payments

  • Add/remove services, such as TV packages

  • Check the status of your appointment

What do you need when you call Xfinity customer service?

There are a few things to have ready when you call Xfinity customer service:

  • Your zip code

  • The phone number associated with your account

  • Your Xfinity account number

  • The fastest way to reach a live Xfinity representative

  • If you don't have the above information or are not an existing customer, here's the fastest way to navigate the phone system to the correct department or connect with a live Xfinity representative:

  • Call (800) 934-6489.

  • Press 9 or say Spanish if you need to go to the Spanish menu

You will immediately be prompted to enter your ZIP code where you have or want Xfinity service

If you don't enter a ZIP code here, you'll be prompted for a phone number or account number, or prompted to say "new customer" if you're trying to sign up for a new service

  • If you do nothing at this point, you will be prompted to select one of the following options to continue with an Xfinity representative:

  • Say "Tech Support" or press 1

  • Say "Bill & Payment" or press 2

  • Say "Other Options" or press 3 (Other options include "add service or products," "remove services or products," and "appointments")

  • If you do not select one of the above options, you will be prompted to press 0 to access a live agent

How to Contact Xfinity Technical Support

Call (800) 934-6489 | Hours: Monday through Saturday, 7 a.m. to 5 p.m. m. to 9 p.m. m.

Xfinity's technical support number is the same as your customer service number. To quickly reach a support representative, enter the zip code associated with your account, then say "support" when prompted.

  • Call Xfinity technical support for issues like:

  • Modem/router not working

  • Set up your X1 TV remote control

  • You are not receiving a dial tone on your home phone

Tired of waiting on the phone?

If you have an aversion to the phone or just don't have the time to call Xfinity, you're in luck. Many Xfinity customer service issues can be easily handled through your online Xfinity account. Don't worry about picking up the phone for these common problems. We'll show you how to handle them online in no time.