1. Information We Collect

We may collect the following types of information when you use the CMS Engineer app:

1.1 Personal Information

• Name

• Contact details (email, phone number, etc.)

• Company or organization details (if applicable)

• Any other information you provide when registering or using the app

1.2 Complaint and Task Data

• Information related to complaints filed for diamond machine repairs

• Details of tasks assigned to engineers

• Engineer responses and task completion status

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain the CMS Engineer app

• To manage user accounts and provide customer support

• To process and track complaints for diamond machine repairs

• To assign and manage repair tasks for engineers

• To improve our app functionality, security, and performance

• To send updates, notifications, or important alerts related to the app

3. How We Share Your Information

We do not sell or trade your personal information. However, we may share your data with:

• Authorized engineers and administrators to facilitate complaint resolution and task assignments

• Service providers and partners that assist in app development, hosting, and maintenance

• Legal authorities if required by law, court order, or to enforce     our rights

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no online platform is 100% secure. We encourage you to use strong passwords and take necessary precautions to protect your data.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your data:

• Access and request a copy of your personal information

• Correct or update inaccurate information

• Request deletion of your data (subject to legal or operational requirements)

• Opt-out of non-essential notifications and marketing messages

To exercise any of these rights, please contact us at [Insert Contact Email].

6. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

7. Third-Party Services

The CMS Engineer app may integrate third-party services for analytics, notifications, or other functionalities. These third parties may collect data in accordance with their own privacy policies. We recommend reviewing their policies to understand how they handle your data.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the updated policy in the app. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us.