Clym is a comprehensive mobile application designed to enhance your digital experience. This technical support guide provides detailed information to help you resolve common issues and optimize your app usage.
For technical support and assistance, please contact our development team:
Email: clymdevteam@opsmails.com
Response Time: We typically respond within 24-48 hours during business days
Issue: App fails to install from app store
Solution: Ensure you have sufficient storage space (minimum 100MB), stable internet connection, and are using a compatible device running iOS 12.0+ or Android 8.0+
Issue: Unable to sign in to account
Solution: Verify your email and password are correct, check your internet connection, and ensure your account hasn't been locked due to multiple failed attempts
Issue: App runs slowly or crashes frequently
Solution: Close background apps, restart your device, clear app cache, and ensure you have the latest version installed
Issue: Data not syncing across devices
Solution: Check your internet connection, ensure you're logged into the same account on all devices, and manually trigger sync from settings
Restart the App: Close the app completely and reopen it
Check Internet Connection: Ensure you have a stable Wi-Fi or cellular connection
Update the App: Download the latest version from your app store
Clear Cache: Go to app settings and clear cache/data
Restart Device: Power off and on your device
Reinstall App: Uninstall and reinstall the application
iOS 12.0 or later
iPhone 6s or newer
iPad (5th generation) or newer
Android 8.0 (API level 26) or later
Minimum 2GB RAM
100MB available storage space
Clym prioritizes your privacy and data security. All data is encrypted during transmission and storage. We do not share your personal information with third parties without your explicit consent.
If you continue to experience issues after trying these solutions, please contact our support team with the following information:
Device model and operating system version
App version number
Detailed description of the issue
Steps to reproduce the problem
Screenshots or error messages (if applicable)
We appreciate your patience and are committed to providing excellent technical support to ensure the best possible experience with Clym.