At Cloud: Backup & Files Storage, we respect your privacy and give you full control over your account, metadata, and personal files.
You can permanently delete your account at any time. Once your account deletion is confirmed, your personal data and all stored files are permanently purged from our active databases and our automated Amazon Web Services (AWS) S3 storage infrastructure.
Method 1: Direct In-App Deletion (Recommended & Instant) To permanently delete your account instantly from within the app:
Open the Cloud: Backup & Files Storage app.
Sign in to your account.
Go to your Profile.
Scroll to the bottom of the page and tap Delete Account.
Confirm your request. Once confirmed, the system triggers an immediate data-wipe sequence across Firebase and Amazon S3.
When you choose to permanently delete your account, our backend executes a synchronized deletion protocol across all service providers:
Authentication & Profile Data (Firebase): Your unique Firebase User ID (UID), display name, and email address are instantly deleted from our user authentication databases.
Cloud Storage Files & Objects (Amazon S3): All files uploaded via your account—including photos, videos, audio files, documents, and contacts—are permanently deleted from our dedicated Amazon S3 buckets. This includes the removal of all file objects, versions, and duplicates.
File Metadata: Any file paths, sizes, upload timestamps, and encryption metadata mapped to your Firebase UID are permanently dropped from our databases.
⚠️ Warning on Permanence: Because files stored on Amazon S3 are completely erased upon deletion, this action is permanent and irreversible. Your cloud storage space can no longer be accessed, and your deleted files cannot be restored or recovered by our technical support team. Please ensure you download any critical backups before confirming deletion.
Our app features a Guest Mode that allows you to browse the application without creating an account or logging in. In Guest Mode, data upload, file syncing, and cloud backup features are completely disabled. Because Guest Mode does not collect, track, link, or store any personal data or files on our backend or Amazon S3 servers, there is no user data to delete or retain from guest sessions.
Your account and associated files are deleted immediately upon in-app confirmation. We do not retain copies of your cloud storage files.
However, we may retain limited, strictly non-file administrative or technical transaction data (such as premium subscription purchase logs or basic API event logs) only where required by applicable local law, or strictly for essential legal defense, security, fraud prevention, or regulatory compliance purposes. Once these legal windows expire, the remaining logs are automatically anonymized or destroyed.
If you experience any technical difficulties while attempting to delete your account, or if you have questions regarding your data on Amazon S3, please reach out directly:
Email Support: toolhubapps@gmail.com