Cloud PBX Solutions have recently become a favorite for most businesses. They are cost-effective, feature-packed, user-friendly, and promote a remote environment. Traditional phone systems became challenging and lacked most features cloud solutions offer.

Hence, cloud PBX is an excellent option for helping businesses turn their dreams into reality. In this blog, we will unveil the top six cloud PBX providers worldwide who can help small businesses and enterprises succeed instantly.

#6 Best Cloud PBX Providers To Note For:

If you are a business looking to migrate towards cloud solutions, knowing the leading cloud PBX providers in the industry is crucial. Here are the top six game-changers you should know:

#Here are a few stand-out features offered by TeleCMI:

• Brands can set multiple call flows in one account to handle several calls seamlessly without any hurdles.

• They deliver a unified communication cloud PBX platform in order to manage and engage customer queries promptly and hassle-free. -- Business heads can monitor the ongoing customer conversations on various platforms, extract and download the data for deeper insight, and so on.

Their expert team includes various departments that are skilled enough to deal with complex and challenging business requirements. TeleCMI’s world-class application can resolve and make business dreams come true.

Take a look at RAAHO, a top-notch transportation service provider who is also a TeleCMI client.

#The company was facing the following issues:

Before using TeleCMI, the inside sales team should use their own phone number via mobile to make a call to a trucker or shipper. This is a privacy issue.

Using a mobile phone call will make the inside sales contact information easily accessible to the shipper and trucker, ensuring no call masking or privacy concerns. If anyone calls back, the call will be directed to the intended person, whether they are available or not.

#TeleCMI came up with a Customized Cloud Solution for all their challenges:

• Offered a masked number instead of displaying the personal number. TeleCMI's API and SDK facilities will help them to make and receive calls directly from their CRM.

• Once the call is done, the CRM will easily store detailed reports. They also have positive custom stories, reviews, and ratings across the superior platforms that showcase their growth.

#Features offered by TeleCMI:

• Auto Attendant feature to efficiently handle customer calls and route them.

• A full-fledged call management feature where business heads/agents can control customer calls.

• Single-click internal and external call transfers immediately without any challenges.

• Businesses can make global and domestic calls on a single platform.

• Informative dashboard with real-time data updates.

• Multi-level IVR to effectively route the calls to the desired team/department.

• Sticky Agent functionality to help customers connect with the same agent they have spoken to.

#Benefits

• Compatible with web browsers and mobile apps to enable mobility.

• Exceptional uptime of 99.99%.

• 70+ powerful CRM integrations.

• Twelve months of call recording data.

• Unlimited calling feature to support multiple calls without any interruption.

• High-end security with integrated best-in-class practices.

#Features offered by Vonage:

High-quality voice feature to enable making and receiving calls in a single platform.

Establish a global presence by getting an international virtual number.

They are easy to set up and can be done within a few minutes.

End-to-end call management and analytics feature to track and monitor calls.

#Benefits:

• Simple setup process.

• Dedicated customer support.

• Unified communication platform.

• Multi-features supported cloud PBX platform.

#Features:

• A comprehensive call management feature that allows businesses to handle numerous calls.

• Unlimited calling functionality with VoIP Phone System to support multiple calls simultaneously.

• CRM Integration feature to blend different business tools together.

• IVR functionality to customize the business and call workflow effectively.

• Omni-channel integration to blend various business channels together.

• Automated analytics feature to keep track of the agent and business performance.

• Businesses can own the responsibility of the entire platform and evaluate their performance.

#Benefits

• Hassle-free integrations.

• 24/7 customer support.

• Multi-channel integrated platform.

• Available across the world.

#Features:

• Automated calls and SMS, which can streamline business operations seamlessly.

• Simple and easy customized integrations can be done within a few minutes.

• Optimized IVR to set up call flows efficiently.

• A unified communication platform that integrates several business tools in a single place.

• Intuitive dashboard, which provides the live data that is updated frequently.

• Automatic call distributor feature to exclusively transfer the calls to the skilled agents.

• Instantly resolve issues by lively monitoring the calls and other modes of conversations.

#Benefits:

• Secured and reliable platform with higher uptime.

• 24/7 customer support across all the time zones.

• Simple and easy integrations with a few clicks.

• Increased agent productivity.

#Features:

• Skill-based call routing feature to redirect the calls to the agents based on their skill set.

• Real-time monitoring of ongoing calls and other conversations lively.

• Call Analytics feature to evaluate every single call on the platform.

• On-hold music optimization based on the business needs.

• A voicemail feature will be added to let customers record their queries when business agents are unavailable.

• Call forwarding feature to connect and resolve customer queries.

• Call conferencing functionality to add one or more agents on the live customer call.

#Benefits:

• 24/7 customer support.

• Simple and flexible to set up the platform.

• Delivers 50+ virtual phone numbers for different countries.

• Easy to maintain.

#Features:

• Accessing and engaging customers from any part of the world.

• Easy and flexible CRM integrations to continue using business tools. Connect and collaborate with teams, which promotes internal communication.

• Customized greeting functionality to welcome the customer, which can be set up based on customers.

• Simple call transfers to resolve customer queries.

• Multi-level IVR will redirect the calls to the respective agents/departments.

• Virtual phone numbers to establish and gain a local presence across various locations.

• A voicemail-to-email feature to help customer to record their queries when agents are unavailable.

#Benefits:

• Reliable data servers.

• Disaster recovery with regular backups.

• 24/7 customer support.

• HD Voice quality.

• Multiple data centers.

#Choosing a Cloud PBX Provider for your Business:

If you own a traditional phone system and looking to switch towards cloud solutions, it is essential to check for these cloud PBX providers in the market. Apart from the above mentioned leading providers, you can also perform market research and list down the other ones which can suit your needs.

Check for their features, functionalities, budget offered, security, customer support, etc, before you make an investment. Undoubtedly, it is a wise decision to move towards cloud solutions that can be a game-changer for businesses.