If you need help with Clipper Pro (billing, exports, bugs), contact us using the information below.
Email: customer2026@gmail.com
Response time: We typically reply within 48 hours (may be slower on weekends/holidays).
Before you email: Please check the quick troubleshooting below.
Open Extension Options → Notion
Run:
Test READ (Query)
Test WRITE (Create test page)
Common causes:
The Notion database is not shared with the integration (404)
The integration capabilities are missing (403)
Rate limit (429) — retry later
If it still fails:
In the extension, use Copy diagnostics, then paste it into your email (see below).
Please do not send your Notion token. Also, review diagnostics before sending.
Check the following:
Obsidian is installed and can open links like obsidian://...
Vault name/ID is correct in Options → Obsidian
If you use special characters in file names, try a simple ASCII name (e.g., inbox/clip.md)
If it still fails, email us with:
Your vault name/ID
The exact behavior (does Obsidian open? does it append?)
Open Options → Billing
Click Restore / Refresh (or similar “restore purchase” action)
Restart Chrome and try again
If it still doesn’t unlock:
Send us your billing email (if any) and Copy diagnostics output.
Free plan allows up to 20 Notion exports per month.
If you hit the limit:
Upgrade to Pro to remove the limit
The limit resets monthly
If you believe this is incorrect, send diagnostics.
To help us fix your issue quickly, please include:
1) Summary / 概要
What happened?
2) Steps to reproduce / 再現手順
1.
2.
3.
3) Expected vs Actual / 期待する動作・実際の動作
Expected:
Actual:
4) Environment / 環境
OS (Windows/macOS):
Browser (Chrome/Edge) + version:
Extension version:
5) Diagnostics / 診断情報（推奨）
Open the extension and click Copy diagnostics, then paste the text here.
Please review it before sending and remove anything you don’t want to share.
If you want a refund, email us with:
Purchase date (if known)
Plan (monthly/yearly)
Reason (short is fine)
You can also cancel your subscription anytime via the billing provider (ExtensionPay/Stripe).
You can delete clips from the extension (Inbox) at any time.
You can reset extension settings in Options.
Content exported to Notion/Obsidian must be deleted in those apps/services.
Privacy Policy is available at:
https://sites.google.com/view/clipperpro