Cleansquared Privacy Policy

INTRODUCTION

Cleansquared LLC, a New York limited liability company and its affiliates, parents, and subsidiaries (collectively, "Cleansquared" or "we", "us", or the "Company"), respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit our website located at www.cleansquared.com, as it may be modified, relocated and/or redirected from time to time (the "Site"), and the mobile applications offered by us (the "Apps") and our practices for collecting, using, maintaining, protecting, and disclosing that information. Our services, platform, Site and Apps are collectively referred to as the "Cleansquared Platform". If you do not want us to handle your personal information in this manner, please do not use the Cleansquared Platform. Personal information is information that relates to you as an individually identifiable person, such as your name, e-mail address, and mobile number.

This policy applies to information we collect:

· On or through the Cleansquared Platform.

· In email, text, and other electronic messages between you and the Cleansquared Platform.

· When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

· [ANY OTHER SOURCES]

It does not apply to information collected by:

· Us offline or through any other means, including on any other websites operated by the Company or any third party; or

· Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Cleansquared Platform.

This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Cleansquared Platform after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

CHILDREN UNDER THE AGE OF 16

The Cleansquared Platform is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Cleansquared Platform. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on the Cleansquared Platform or through any of its features, register as a user on or through the Cleansquared Platform, make any purchases on or through the Cleansquared Platform, use any of the interactive or public comment features of the Cleansquared Platform or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at [CONTACT INFORMATION].

INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

We collect several types of information from and about users of the Cleansquared Platform, including information:

· By which you may be personally identified, such as name, postal address, e-mail address, telephone number or [OTHER PERSONAL INFORMATION COLLECTED]/any other identifier by which you may be contacted online or offline ("personal information");

· That is about you but individually does not identify you, such as [INFORMATION EXAMPLES]; and/or

· About your internet connection, the equipment you use to access our Website or App, and usage details.

We collect this information:

· Directly from you when you provide it to us.

· Automatically as you navigate through the Cleansquared Platform. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.

· From third parties, for example, our business partners.

Information You Provide to Us If You Use the Cleansquared Platform to Request Our Services, Contact Us or Contact Our Third-Party Service Providers

· Log-in information and identifiers, including your Cleansquared Platform username and password.

· Information about your home, such as the number of bedrooms, the types of appliances, zip code or postal code where your home is located and your instructions for servicing your home.

· Billing information, such as credit or debit card number, expiration date & security code or information regarding your PayPal, Google Wallet or other digital payment accounts and the Cleansquared Platform itself.

[Although users can submit credit card or other payment card information to pay for a service through the Cleansquared Platform, we do not receive this information itself. Payment card information is transmitted directly to a third-party payment card processor, [stripe], through an Internet connection secured by industry-standard [Transport Layer Security (TLS)] encryption technology. stripe then tells us whether your payment has cleared, but without providing us payment card information.]

· Ratings and reviews of the service professionals you engage through the Cleansquared Platform.

· Records and copies of your correspondence (including email addresses), if you contact us.

· Your responses to surveys that we might ask you to complete for research purposes.

· Your search queries on the Cleansquared Platform.

· [DESCRIBE ANY OTHER TYPES OF INFORMATION THE USER PROVIDES]

Information You Provide to Us If You Use the Cleansquared Platform as a Service Professional or to Contact Us or Contact Our Third-Party Service Providers

Contact information and identifiers, such as your name, email address, mailing address, and phone number.
Log-in information and identifiers, including your Cleansquared Platform username and password.
Application information, if applying to be considered for engagement as a service professional, such as your experience, skills, eligibility to work, and availability.
Photographs of yourself.
Social Security number, if you are applying to be considered for engagement as a service professional and you are selected for a background check.
App questionnaire information, which may include responses to questions about your wellbeing, as well as your knowledge and acceptance of any specific terms or policies governing a job.

Information You Provide to Us If You Apply for Employment with Cleansquared[SJ1]

· Contact information and identifiers, including your name, email address, telephone number, and mailing address.

· Resume and LinkedIn profile.

[You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Cleansquared Platform, or transmitted to other users of the Cleansquared Platform or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages (you may set certain privacy settings for such information by logging into your account profile), please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Cleansquared Platform with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.]

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with the Cleansquared Platform or when you contact our third-party service providers, we or such third-parties may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

· Your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. Your IP address, by itself, may reveal your ISP or geographic area but not your identity. However, we may link the last IP address you used to access the Cleansquared Platform to personal information you have provided us. If local law requires IP addresses and the like to be treated as personal information, we treat them as such.

· A unique identifier for your computer, mobile device, or other device used to access the Cleansquared Platform (“Device Identifier”). A Device Identifier is a number that is automatically assigned to the device you used for access. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to personal information you provide us, such as your name. In addition to these methods, we may also collect information about how you interact with the Cleansquared Platform through advertising partners and data enrichment tools.

· Details of your visits to the Cleansquared Platform, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Cleansquared Platform.

· Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Click here [INCLUDE AS LINK TO DO NOT TRACK DISCLOSURES] for information on how you can opt out of behavioral tracking on the Cleansquared Platform and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve the Cleansquared Platform and to deliver a better and more personalized service, including by enabling us to:

· Estimate our audience size and usage patterns.

· Store information about your preferences, allowing us to customize the Cleansquared Platform according to your individual interests.

· Speed up your searches.

· Recognize you when you return to the Cleansquared Platform.

The technologies we use for this automatic data collection may include:

· Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Cleansquared Platform. Unless you have adjusted your browser or app setting so that it will refuse cookies, our system will issue cookies when you direct your browser or app to the Cleansquared Platform.

· Flash Cookies. Certain features of the Cleansquared Platform may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on the Cleansquared Platform. Flash cookies are not managed by the same browser or app settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see Choices About How We Use and Disclose Your Information.

· Web Beacons. Pages of the Cleansquared Platform and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related Site or APP statistics (for example, recording the popularity of certain Site or App content and verifying system and server integrity). Unlike cookies, which are stored in a user’s computer hard drive, web beacons are embedded invisibly on Web pages.

Third-Party Use of Cookies and Other Tracking Technologies. Some content or applications, including advertisements, on the Cleansquared Platform are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Cleansquared Platform. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

Information We Collect by Mobile Applications

When you use the App, the App may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), including, but not limited to:

The type of Internet browsers you use with the App.
Your preferred country site.
Your mobile operating system.
Your phone number or other identifiers assigned to your mobile device, including: The IP address of your mobile device, The manufacturer and model of your mobile device.

We may also collect information about how you use the App, such as the amount of time you spend using the App, how many times you use a specific feature of the App over a given time period, how often you use the App, and actions you take in the App. In addition, we may gather information about the website from which you downloaded the App to help us determine what App download site is most effective (collectively, "App Usage Information").

We may link your Mobile Device Information and App Usage Information to personal information you have provided us, in which case we will treat the combined information as personal information.

Location Tracking. If you are a service professional using the App for service professionals[SJ2] , we may ascertain and maintain your geographic location using Global Positioning System (GPS) information sent to us from the App. [For more information on when this information is collected, how we use it, and with whom it is shared, services professionals should refer to the Service Professional Agreement available on the App.] We only collect location information about service professionals who have been accepted to participate on the Cleansquared Platform and not about service requesters or about service professionals applying to participate in the Cleansquared Platform.

Information Third Parties Provide About You

· Records received from third parties. We use this information to improve service to you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as [Google], may tell us which ads about Cleansquared you clicked. This is often called "conversion tracking."

· Social networking sites. If you login to the Cleansquared Platform through a social networking site, we may collect your authentication token on that site and account identification number and use that information to provide you with access to your account on the Cleansquared Platform.

· Recorded telephone calls. We may contract with third parties to provide customer service support. Those third parties may monitor and/or record the contents of phone calls made through or in relation to the Cleansquared Platform, after notice to you and with your consent.

· Ratings and reviews. If you use the Cleansquared Platform as a service professional, we may receive information about you in the form of ratings and reviews from service users who engaged your services.

· Photographs of completed services. Our service professionals may take photographs of completed services and send them to us[SJ3] .

Unless we have disclosed otherwise, we will apply this Privacy Policy to any personal information received from third parties.

Information You Provide to Third Parties

The Cleansquared Platform includes links from the Cleansquared Platform to sites or applications operated by third parties and plug-ins (such as Twitter buttons) from third party sites.

You might provide the booking information, such as your name, telephone number, email address, and booking address, to the booking partner. The booking partner might then share the necessary booking information with us.

Cleansquared does not control any third-party sites, and we disclaim responsibility for any information they may collect. The information collection practices of a third-party site are governed by that site's privacy policy. In this regard, we recommend that you read the third-party site's privacy policy if you choose to enter its site or click on a plug-in.

HOW WE USE AND DISCLOSE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

· To present the Cleansquared Platform and its contents to you and for your use, including, for example, the following:

· Scheduling, rescheduling, and cancelling services,

· Rating and reviewing service professionals,

· Providing public profiles of service professionals,

· Addressing service complaints,

· Communicating with you by email, telephone, or text message, in accordance with your wishes,

· Managing payments for services,

· Considering whether to engage service professionals on the Cleansquared Platform,

· Evaluating job applications to work at Cleansquared,

· Improving customer service,

· Sending you marketing and promotional emails, on behalf of Cleansquared or selected third parties, unless you have told us you do not want to receive such emails,

· Troubleshooting technical problems,

· Responding to questions and feedback,

· Conducting research and analysis,

· Running online or mobile sweepstakes, contents, or other promotions,

· Marketing and advertising Cleansquared products and services and those of selected third parties,

· Evaluating and improving the online and mobile user experience,

· Preventing, discovering and investigating violations of this Privacy Policy or any applicable terms of service or terms of use for the Site or the App, and investigating fraud, chargebacks or other matters,

· Contacting you with regard to your use of the Cleansquared Platform and, in our discretion, changes to the Cleansquared Platform and/or the Cleansquared Platform policies, and

· Compliance with the law or to protect the rights, property, or safety of Cleansquared, our users, or others, including to maintain network and information security, for fraud prevention, to report suspected criminal acts, and to reduce risks to public health and safety.

· To fulfill any other purpose for which you provide it.

· To provide you with notices about your account, including expiration and renewal notices.

· To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.

· To notify you about changes to the Site or APP or any services we offer or provide through them.

· To allow you to participate in interactive features on our Website.

· In any other way we may describe when you provide the information.

· For any other purpose with your consent.

Your use of the Cleansquared Platform constitutes your express consent and agreement to accept and receive communications from us, including via text message, calls, and push notifications to the cellular telephone number you provided to us, including marketing communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages, sent by or on behalf of Cleansquared, its affiliated companies and/or users/professionals

We may also use your information to contact you about our own and third parties' goods and services that may be of interest to you. If you do not want us to use your information in this way, please [check the relevant box located on the form on which we collect your data (the [order form/registration form])/adjust your user preferences in your account profile.] For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Data Retention. We delete the back-ups of the databases containing your personal information after 13 months.

Disclosure of Your Information. We may disclose without restriction aggregated information about our users and information that does not identify any individual. We may disclose personal information that we collect or you provide as described in this privacy policy:

· Service Professional Profiles, User Requests, User Ratings and Reviews.

· We may display on the Cleansquared Platform profiles of our service professionals including name, ratings and reviews. The service professional’s profile may be visible to all users of the Cleansquared Platform and on booking partners’ websites.

· A service user who provides ratings or reviews of our service providers will have her or his first name, initial of last name neighborhood name and rating or review posted on the service professional’s profile on the Cleansquared Platform and on booking partners’ websites.

· Information about a service user’s home in connection with her or his booking or quote for service may be posted on the Cleansquared Platform, including first name, last name initial, zip code and region, date of booking or request for quote and any other instructions or notes provided.

· Marketing and Promotional Vendors and Partners. We may share personal information with third-party service providers who assist with marketing, and with other trusted parties offering products or services that may be of interest to you. In addition, by using the Cleansquared Platform, you may be contacted, either by Cleansquared or directly by selected third parties, with opportunities to receive information on available services or marketing offers. If you agree to share your personal information to receive this information or these marketing offers, your personal information may be disclosed to such third parties. We are not responsible for the privacy policies and practices of such third parties.

· Customer Support. We use third-party service providers as described in “Information Third Parties Provide About You – Recorded telephone calls” above to assist with providing customer support for questions about your account and use of the Cleansquared Platform. We may disclose your personal information to such service providers to assist with responding to your inquiries.

· To banks and credit card companies in connection with investigations of payment fraud or disputed charges.

· To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about the Cleansquared Platform users is among the assets transferred.

· To booking partners. See “Information You Provide to Third Parties” above.

· To service professional companies. If you are an employee, contractor or other affiliate of any company participating on the Cleansquared Platform as a service professional or accessing the Cleansquared Platform in partnership with a booking partner, we may share your personal information with that company or the booking partner.

· To social networks for authentication. See “Information Third Parties Provide About You – Social networking sites” above.

· [Sweepstakes, Contests, Promotions. ???]

· To fulfill the purpose for which you provide it.

· For any other purpose disclosed by us when you provide the information.

· With your consent.

We may also disclose your personal information:

· To comply with any court order, law, or legal process, including to respond to any government or regulatory request.

· To an attorney when we seek legal advice.

· To enforce or apply our Terms of Use and Service [INSERT AS LINK TO SITE'S TERMS OF USE AND SERVICE] and other agreements, including for billing and collection purposes.

· [SJ4] If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

· Tracking Technologies and Advertising. You can set your browser or App to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe's website. If you disable or refuse cookies, please note that some parts of the Site or App may then be inaccessible or not function properly.

· Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by [checking the relevant box located on the form on which we collect your data (the [order form/registration form])/[OTHER OPT-OUT METHOD]]. You can also always opt-out by adjusting your user preferences in your account profile on the Site or App, [checking or unchecking the relevant boxes] [or by] sending us an email with your request to [EMAIL ADDRESS].]

· Promotional Offers from the Company. If you do not wish to have your email address/contact information used by the Company to promote our own or third parties' products or services, you can opt-out by [[checking the relevant box located on the form on which we collect your data (the [order form/registration form])/[OTHER OPT-OUT METHOD]] or at any other time by] [logging into the Site or onto the App and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by] sending us an email stating your request to [EMAIL ADDRESS]. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a service purchase or other transactions.

· Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers' target-audience preferences, you can opt-out by [OPT-OUT METHOD]. [For this opt-out to function, you must have your browser set to accept all browser cookies.]]

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

ACCESSING AND CORRECTING YOUR INFORMATION

You can review and change your personal information by logging into the Site or onto the App and visiting your account profile page.

[You may also send us an email at [EMAIL ADDRESS] to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.]

[If you delete your User Contributions from the Website, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other Website users.] [Proper access and use of information provided on the Cleansquared Platform, including User Contributions, is governed by our terms of use [URL LINK TO WEBSITE'S TERMS OF USE].]

DATA SECURITY

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions and [OTHER INFORMATION]] will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Cleansquared Platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Cleansquared Platform like message boards. The information you share in public areas may be viewed by any user of the Cleansquared Platform.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Cleansquared Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Cleansquared Platform.

CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Site home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the primary email address specified in your account and/or through a notice on the Site home page]/[OTHER NOTIFICATION METHOD]]. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

CONTACT INFORMATION

To ask questions or comment about this privacy policy and our privacy practices, contact us

[SJ1]Wouldn’t they also be supplying a social security number?

[SJ2]There will be a separate App for service professionals?

[SJ3]Make sure you obtain consent somewhere in this document from those using the Services for photos to be taken of their premises.

[SJ4]Already included above.