Clean Helper

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights when using our app.

By using Clean Helper, you agree to the terms outlined in this Privacy Policy. If you do not agree, you may stop using the app or manage permissions via your device settings at any time.

2. Information We Collect

2.1 Automatically Collected Information

When you use Clean Helper, we may automatically collect certain information, including:

Device details (e.g. model, OS version, screen resolution)
App performance and system status (e.g. memory usage, running apps)
Network and identifier data (e.g. IP address, advertising ID, where permitted)
Usage data (e.g. feature interactions, app launch time, page views)

This information is used to ensure proper functionality, improve performance, and enhance user experience.

2.2 Information You Provide

We may collect information that you voluntarily provide, such as:

Support enquiries or feedback
Data accessed through permissions you grant for specific features

Clean Helper does not require account registration for its core features.

2.3 Third-Party Services

The app may contain links or integrations with third-party services. These third parties operate under their own privacy policies, and we recommend reviewing them separately.

3. How We Use Your Information

We use the collected data to:

Provide core features such as cleaning, file management, and optimisation
Improve app performance and stability
Analyse usage trends in an aggregated and anonymised manner
Display and optimise advertisements (subject to your device settings)
Respond to user enquiries
Detect and prevent security risks or misuse

4. App Permissions

Clean Helper only requests permissions necessary for its core functionality.

android.permission.READ_EXTERNAL_STORAGE
Allows the app to read files from your device on Android 10 and below, enabling file scanning and management features.

android.permission.WRITE_EXTERNAL_STORAGE
Allows the app to modify or organise files on Android 10 and below as part of cleaning and file management functions.

android.permission.MANAGE_EXTERNAL_STORAGE
Allows access to manage files on Android 11 and above, supporting storage analysis and cleanup features.

android.permission.INTERNET
Allows the app to connect to the internet for loading content, services, and advertisements.

android.permission.ACCESS_NETWORK_STATE
Allows the app to detect network status to ensure stable operation.

android.permission.POST_NOTIFICATIONS
Allows the app to send notifications such as task updates and service alerts (Android 13+).

android.permission.FOREGROUND_SERVICE
Allows the app to run important tasks in the foreground to ensure they complete reliably.

android.permission.FOREGROUND_SERVICE_SPECIAL_USE
Required for certain foreground service operations on newer Android versions.

android.permission.PACKAGE_USAGE_STATS
Allows the app to analyse app usage and storage size to support cleaning and optimisation features.

android.permission.CLEAR_APP_CACHE
Allows the app to clear cached data from installed apps to free storage space.

android.permission.RECEIVE_BOOT_COMPLETED
Allows the app to resume essential services after device restart.

android.permission.DELETE_CACHE_FILES
Allows deletion of cached files to improve storage availability.

android.permission.REQUEST_DELETE_PACKAGES
Allows the app to assist users in uninstalling apps when they choose to do so.

5. Data Retention

Usage and analytics data is retained for up to 60 days
Personal files remain on your device and are not uploaded
Data is deleted when no longer required

6. Data Security

We implement reasonable technical and organisational measures to protect your data. However, no system can be completely secure.

7. Children’s Privacy

Clean Helper is not intended for children under 13. If such data is identified, it will be deleted promptly.

8. Your Privacy Rights

Depending on your region, you may have rights to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Opt out of certain data uses

You may contact us to exercise your rights.

9. Legal Compliance by Region

10. Legal Basis for Processing

We process data based on:

User consent
Contractual necessity
Legal obligations
Legitimate interests (e.g. security, fraud prevention, service improvement)

11. Contact Information

Developer / Data Controller: Interstellar Media
📧 Email: interstellarmedia.hk@gmail.com

12. Data Protection Officer (DPO)

DPO: Interstellar Media Limited
📧 Email: interstellarmedia.hk@gmail.com

13. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of Clean Helper indicates acceptance of the updated policy.

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