Privacy policy

In this Privacy Policy, we inform you about the personal data we collect during your use of the Clap Find Phone app and the purposes for which we use that data.

1. Contact

If you have any questions, please feel free to contact us via email at: nguyenthithuthuy.devpro@gmail.com

2. Subject matter of data protection

The subject of data protection is personal data. According to Article 4(1) GDPR, personal data is any information related to an identified or identifiable natural person; this includes, for example, names or identification numbers.

3. Collection and use of your data

3.1. Automated data collection

When you access the Clap Find Phone app, your device will automatically send data for technical reasons. This data will be stored separately from other data you may transmit to us:

Date and time of access,
Browser type/version,
Operating system used,
URL of the previously visited website,
IP address (truncated by one octet).

This data is stored for technical reasons only and will never be associated with any specific individual.

3.2. Support requests

If you contact our support team, we will collect and store the personal data you provide to process your request. You are not required to provide personal data in your request and may contact us using a pseudonym at any time.

We will store your support requests for 120 days after completion to ensure that your request has been successfully processed and to understand any previous issues in case of future requests.

We collect and process your data to respond to your support request and ensure error-free operation of the product, pursuant to Article 6(1) point (b) GDPR. If you contact us without a specific support request, we will process your personal data based on our legitimate interest in responding to email inquiries and because your interests are not overriding, pursuant to Article 6(1) point (f) GDPR.

4. Cookies

We use "cookies" to provide you with all the features of the app and make its use more convenient. Cookies are small files stored on your device through your browser. If you do not wish for cookies to be used, you can prevent cookie storage by adjusting your browser settings. However, please note that some features of the app may be limited.

We specifically use the following cookies:

Cookies from Firebase;
Cookies from Facebook Meta SDK
Cookies from Google Ads to measure advertising effectiveness;
Two cookies from Google Analytics to statistically evaluate app usage and improve our services.

These cookies cannot identify you as an individual. The use of cookies is based on our legitimate interest in demand-oriented design and statistical evaluation of the app, pursuant to Article 6(1) point (f) GDPR.

5. Data transfer

Your personal data will only be transferred without your prior consent in the following cases:

5.1. Transfer to law enforcement authorities

In cases where it is necessary to investigate illegal use or for prosecution, personal data will be transferred to law enforcement authorities and potentially harmed third parties if there are specific indications of illegal behavior. We may also be required to provide information to public authorities upon request. This data transfer is based on our legitimate interest, pursuant to Article 6(1) point (f) GDPR, or on a legal obligation, pursuant to Article 6(1) point (c) GDPR.

5.2. Use of third-party service providers

We use third-party service providers to deliver our services. In such cases, personal data will be transferred to these providers for further processing. We carefully select our partners and ensure they comply with data protection regulations. Data transfers are based on Article 28(1) GDPR or our legitimate interest, pursuant to Article 6(1) point (f) GDPR.

6. Deletion of your data

We will delete or anonymize your personal data as soon as it is no longer necessary for the purposes for which it was collected in accordance with the terms above.

For example:

Support requests: 120 days.
Google Analytics data: 14 months.

7. COPPA

The Clap Find Phone app is not directed to children under 13 years of age and does not collect information from children under 13, in compliance with COPPA.

8. Changes to this Privacy Policy

We may update this Privacy Policy in accordance with applicable laws. Please review this policy periodically to stay informed about any changes.

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