Welcome to CityBus support! If you have any questions, need help with booking, or encounter any issues while using the app, our team is ready to assist you.
Contact Options:
Email: support@citybus.com
Phone: +267 72 382 353 / +267 76 839 977
Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (Botswana time)
Office Visit: Same-day assistance
Helpful Tips:
Make sure to provide your name and booking reference when contacting us.
For proof of payment issues, attach a screenshot of your payment receipt.
For app-related problems (like login issues or booking errors), include a description of the problem and the device you are using.
Thank you for choosing CityBus. We aim to respond to all inquiries within 24 hours.