Hope you can direct me in the right direction here. I have RMA installed, and it has been working great. But lately, I have been getting user account lock out in the Jabber client, but the AD account isn't. End users said they did not type their password wrong! CUCM default account policy applies with:

So, finally I found a SOLUTION by myself. This error is not server based but purely client app based. If we refresh the app by removing its temp files from windows or clearing the data and cache from Android/iPhone, we should be good to go. 

C:\Users\%USERNAME%\AppData\Roaming\Cisco


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Can you elaborate more on your question? How do you want to integrate a client with Openfire. All jabber client can login to Openfire and use it as a server. I see red5 in tags, so maybe your question is about audio/video chat?

I did a lot of work with Jabber XCP a few years ago with the desktop binary client and web clients and most of the time it was easier to just use Openfire on my development windows PC instead of Jabber XCP. They worked fine. Now that was before Cisco aquisition. Things could have changed since.

I have a new CUCM 14.5 cluster that was setup recently without DNS enabled, nor a domain defined. It is primarily used for down-and-dirty wifi phone calls on campus. Anyway, I now have a need to get Jabber working for softphone functionality. Jabber client wants the userid to contain a domain name: user@acme.com. I was going to set a domain name on CUCM but it's telling me replication would need to stop, etc...which I'll need to go through all sorts of change control.

We have Cisco Call Manager 11.5 installed currently, and our security department is interested in using the Jabber client on the company cell phones while they monitor our parking lots. Currently we DO NOT have Wifi coverage in our parking lots. While that is a long term goal, I was curious what the most practical and easy method for allowing the jabber client to communicate with our internal servers and network would be? Essentially, right now the jabber client sits on a voice SSID inside our network, but once the phones leave the building they will quickly revert to Verizon Wireless or whatever mobile broadband we use. Is there a piece of equipment we need to purchase, or a simple firewall rule that allows the jabber clients to communicate with Call Manager? In the end, they need to use jabber on the cell phones exactly like they were sitting inside our building on our voice SSID. Thoughts?

We are attempting to use Cisco Jabber Client on mobile devices for the first time. At one site Jabber clients on IOS and Android work fine, but at our primary site they get an error. We have an SRV DNS record to point to the Call Manager servers.

Recently we implemented SSL Decryption and everything in the webex environment worked fine for the Webex connect client but people using the jabber client cannot send or receive images over IM. I have started a case with Cisco on this, however, their documentation leads me to believe images used to be sent insecurely in the old client and securely in the new client.

By default, Jabber starts up in "deskphone control" mode, allowing you to control your Cisco desk phone via the Jabber client. Jabber will notify you when an inbound call arrives and will allow you to either answer the call from your computer or divert it to voicemail. 


In this mode, Jabber can be used to place outbound calls from your phone. To do this:

We have a few users that want to run Jabber inside their floating pool desktop. I just installed the native Jabber client but they are having some issues with static. I looked up Jabber and VDI and found out that Cisco has a Jabber for VDI client that you put on the thin client and agent that goes on the base image. I followed the directions here:

We only have a single image, so I cloned it and created a test pool. However when we log into the test pool we get The connection to the remote computer ended on the horizon client. However the user is logged into the desktop, but is immediately disconnected. We only have this with the test pool with the agent software installed. Anyone currently running Jabber for VDI successfully?

The first thing you will notice in this release is the new visual design. The development team has done a incredible work in making Jabber even more sexy than before. You will find this new design in every 10.5 Jabber clients coming in the next few days/weeks.

In addition to the video screen share (BFCP) feature that is available to video-enabled clients when on a call, users can now screen share directly from an IM conversation when video share is not provisioned or available.

If you and the contact you seek are both Cisco Jabber users, Jabber will tell you when a contact is Available and Away similar to other Instant Messaging clients. It will also tell you when the contact is on the phone or on a conference call.

Run your cursor over the contact and click on the phone icon on the right side of the contact line. This will automatically call that contact. To make a phone call to someone that is not in your contact list, type the phone number you wish to call in the "Search or enter number to call" box near the top of you Cisco Jabber client.

You can access your phone call logs by clicking the "Calls" icon along the left side of your Cisco Jabber client window. The "Calls" icon is the middle icon along the gray bar on the left side of the client. This window shows both incoming and outgoing calls (designated by the icon on the right side of the line). Missed calls will show in red. Double clicking an entry in the call log will return the call. Right clicking on a line will give you the option to call the person back, chat with them or delete the call from your log.

Cisco Jabber provides collaboration for multiple platformsincluding laptops, smartphones, and tablets with features likevoice, video, instant messaging, telepresence, desktop sharing, andconferencing. One of the key features for Cisco Jabber is theVoice-Video communication that allows users to collaborateindividually or as group conference using instant voice and videocalling facility. In order to participate in voice, video and otherforms of collaboration, Cisco Jabber clients has to integrate withCisco Unified Communications Manager (Unified CM) server, CiscoUnity Connection, Cisco IM and Presence application servers as seenin the figure below

The Cisco Unified Wireless Network (UWN) WLAN technologies arecompatible with this type of Cisco Unified CommunicationsArchitecture. UWN technology can also multiple communicationmanagers and multiple wireless LAN controller (WLC) platforms inthe same infrastructure. When operating in a large deployment withmultiple controllers, the WLC-to-WLC connection options supportsLayer 2 and Layer 3 Wi-Fi client roaming without call disruption.WLC hardware options provide access point connections from fiveaccess points on a single branch office WLC to 6000 access pointson a single large enterprise WLC.

The wireless clients run jabber to communicate with the UnifiedCommunications architecture through the access point. The WLAN datain a unified wireless network is typically tunneled between the APand the WLAN controller through the Control and Provisioning ofWireless Access Points (CAPWAP) protocol. Since Jabber devices aredependent on the WLAN network for all communications, it becomescritical to tweak the WLAN network configurations to achieve themost optimal environment for a successful Jabber userexperience.

Inorder to maintain QoS over the wired network, QoSclassification is applied to WLAN frames and this is a process inwhich mapping of classifications is done to and from the wired QoSmarking and Wi-Fi QoS marking. For example, when prioritizedtraffic is send by a WLAN client, it has an IEEE 802.11 UserPriority marking in the header. The AP needs to translate thisclassification into a Differentiated Services Code Point (DSCP)value for the wired CAPWAP packet carrying the frame, and thisensures that every packet is treated with appropriate priority onits way to the WLC. A similar process needs to occur on the WLC forCAPWAP packets going to the AP.

WLAN QoS is the result of joint efforts between Microsoft,Cisco, and IEEE to bring QoS to Wi-Fi channels. The IEEE ratified802.11e amendment pertaining to QOS specification in the year 2005.The Wi-Fi Alliance certifies access point and the client QoSinteroperability with a subset of the 802.11e specification knownas Wi-Fi Multi-Media (WMM). All Wi-Fi data traffic with QoScapabilities have WMM QoS priority field (which is the UP value)inside the Wi-Fi packet header itself. Access points advertisetheir QoS capabilities in the same way they do for securitycapabilities through the Wi-Fi beacons and probe response frames.The QoS parameters for an SSID are contained in informationelements of those frames.

From the Cisco WLAN Controller user interface, you can assign aQoS profile (Platinum, Gold, Silver, and Bronze) to each SSID. Thisprofile determines the highest QoS level expected and allowed toexchange on this SSID. The role of a QoS profile is to set theceiling (the maximum level of QoS that clients are allowed to use).For example, if you set a silver profile on a WLAN, clients cansend background traffic or best effort traffic, and any trafficmarked with a higher QoS value (say Voice or Video) will bedown-marked to Silver (BE, DSCP 18). The profile also determineswhat marking behavior should be used for incoming non-WMM traffic,traffic without a DSCP marking, and for multicast traffic. Whenincoming traffic exceeds the maximum QoS value of the profile, thetraffic is remarked to match the maximum QoS value assigned to theprofile (Please refer to the WLAN QOS Parameters section on page 6for more details on how to configure the maximum QOS values foreach profile)

Similarly, if you set platinum, the clients are allowed to useany QoS tag/class. This does not mean that everything is consideredas voice. It means that, if the laptop sends voice traffic, it istreated as such, and, if the laptop sends best effort (as themajority of laptops send), it is also treated as best effort. ff782bc1db

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