To submit claims through the Cigna provider portal, healthcare providers must log in and follow the electronic or paper claim submission process outlined by Cigna.
The Cigna provider portal streamlines claim submissions, allowing providers to submit medical, dental, and behavioral health claims electronically for faster processing and improved accuracy. Submissions are made via direct entry into the portal or partnered services, and electronic methods are highly recommended for efficiency and ease of tracking claim status.
Access the Cigna Provider Portal
Log in to the Cigna provider portal using your registered credentials.
Choose Submission Method
Select the appropriate type of claim (medical, dental, mental health).
Cigna encourages electronic submissions; use Post-n-Track® or a Cigna-affiliated clearinghouse for ANSI 837 file uploads.
Complete the Claim Form
Fill out all required fields with accurate member, provider, and service information.
Attach supporting documents such as the explanation of benefits for secondary claims, procedure and diagnosis codes (ICD-10, CPT/HCPCS), and itemized charges.
Submission Deadlines
Submit claims online as soon as possible:
Participating providers: within 90 days from the date of service.
Out-of-network providers: within 180 days from the date of service.
Paper Claims (if required)
Complete the CMS-1500 or UB-04 form, ensuring all fields are accurate.
Submit by mail to the address provided on the member’s Cigna ID card.
Track Claim Status
Monitor claim progress and receive electronic remittance advice through the portal or associated services like Cigna Envoy.
Resolve Denied Claims
If denied, follow the portal's appeal instructions and resubmit as required within the applicable timeframes.