Hi, I am wondering if anyone knows what the commission charges are for Chowbus to restaurants. I have used the app for a while, especially for the lunch shuttle functions (I work in Hyde Park). Now that I'm swearing off other delivery apps because of their high commission fees to the restaurants that I am trying to support, determining Chowbus's has been difficult. Anyone have any ideas, whether for delivery or pickup? Do Chinatown (and related) restaurant owners have feelings about Chowbus? Am I hamstringing my efforts to support Chinatown restaurants by using the app to order? Thanks for your time & consideration--I realize that mayor Lightfoot's recent rules for fee transparency will soon make this a moot discussion (has that already been implemented?)

The most mind-blowing feature was restaurant bundling. When I go on a food crawl, I hit up 3-5 businesses in the area to make the most out of my trip. Chowbus allows bundling of some restaurants and I immediately took advantage of that feature!


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The same could be said for restaurants of all genres, and tapping into the burgeoning $18 million food delivery market could help small brands capture consumers they normally wouldn't have access to. The marketplace is predicted to grow 7.3% annually to $24 billion by 2023, and though delivery made through third-party players make up only about $2 billion of these sales, the model can level the playing field between upstart restaurants and their deep-pocketed, mainstream competitors.

This authentic Asian food ordering platform is a Chicago-based startup that launched in 2016. It partners with top Chinatown restaurants to deliver food to different places in Chicago, Northwestern included.

Every weekday, the app offers about a dozen entre options from local Asian restaurants, as well as some drink and dessert options. While the menu and restaurant rotates daily, the constant is delicious, authentic food.

Chicago food-delivery platform Chowbus secured a $33 million Series A round of funding Wednesday to expand its tool that connects diners with mom-and-pop restaurants and stores offering high-quality, authentic Asian food.

Harley Miller, managing partner at Left Lane Capital, said in a written statement that by focusing on the independent side of the Asian restaurant market, Chowbus has been able to differentiate itself from competitors.

Chowbus allows customers to discover and order delicious and authentic Asian food for delivery. They also offer a POS solution with mobile ordering, loyalty, and more. The Chowbus team is selective when it comes to the restaurants they partner with and will schedule a visit to a restaurant before accepting their application.

The service currently offers delivery and pickup from 19 Asian restaurants across St. Louis, with more locations to be added as it gathers momentum locally. Customers can manage orders from the Chowbus website or download the app for iOS or Android. Users can choose whether to pick up their orders or have the food delivered. Delivery fees are typically less than $4, not including tax, and you can indicate the tip before completing your order. The ordering platform provides an estimated time window for delivery before you finalize your order, so you can back out if you think the wait will be too long.

In addition to the regular service, Chowbus offers a subscription plan called Chowbus Plus. Benefits include free delivery for orders costing more than $20 and 10 percent discounts on all pickup orders and on first-time visits to restaurants. Chowbus gives users a free 30-day trial of Chowbus Plus, after which a monthly fee of $9.99 applies.

For Chowbus, the delivery startup focused exclusively on Asian restaurants, looking beyond the pandemic means finding creative ways to help its restaurant partners boost in-store dining as it continues upgrading its app experience seven months after raising yet another $30 million.

With all of that keeping the fast-growing Chicago-based team busy, Chowbus also worked to bolster relief efforts for its restaurants that have been uniquely impacted by the pandemic and the wave of COVID-related, anti-Asian violence that has erupted in various cities across the country in recent months.

Chowbus has expanded to 28 cities across North America in recent months, and the company has seen a five-fold increase in the number of restaurants on its platforms while its customer count has tripled over the same period.

Off Premises University is a new digital content series designed to inform and educate restaurant operators on some of the most critical off-premises issues affecting their business and the best practices to address them.

Chowbus is a developer of restaurant technology platforms and a food delivery service designed to offer authentic Asian food to people and to help restaurant owners manage restaurant operations. Their platform empowers local restaurants with technology, tools, and marketing to grow their business.

Even though it's easy for customers to order food through third-party delivery services, it's common for those companies to take up to 30% of the profits from that order. This means less money is going into the pockets of some of your favorite local small businesses. While this hurts numerous restaurants having a hard time during the coronavirus pandemic, Chinese restaurants are having an even harder time bringing in business. This is why companies like Chowbus are the best delivery service to order from because they are geared to specifically help these types of restaurants.

With so many larger chains and corporations creating Americanized Asian food, smaller restaurants are feeling the burden to also share dishes that are Americanized and not authentic to the ones they really want to cook.

While the experiences he had sharing authentic Asian food with his friends was one he was excited about, he realized that there wasn't a way for his friends to be able to pinpoint which restaurants were really authentic, given that many of them feel the pressure to Americanize their menu.

Which is how Chowbus came to be. In 2016, Wen launched a company that focuses on restaurants that are truly serving authentic Asian cuisine. While numerous restaurants can hop on some of the more popular delivery apps, Wen and the company and Chowbus are particular about which restaurants they allow on their platform.

"There are some restaurants that reach out to us [about joining Chowbus], and we need to make sure that these restaurants are legit," says Wen. "We reject many restaurants because we really want customers to get on board with the best."

"In order for you to order say from a restaurant but also a bubble tea, for many other platforms you would have to make separate orders," says Wen. "But it's different for Chowbus. People can order from the restaurant, and order the bubble tea next door."

Right now Chowbus is located in 20 cities, but they plan on expanding to even more in the future. However, within the cities they are working with, they have done a lot in order to help the restaurants in need during the coronavirus pandemic. For starters, they lowered the delivery minimum limit from $20 to $15, and in cities like Chicago they were able to expand delivery range up to 40 miles to give restaurants an even larger customer base to work with.

Along with these efforts to bring in more customers, Chowbus has changed the pay commission for restaurants, lightening the burden of some of the payments restaurants would have to make with their orders. Because of their efforts, Chowbus has seen 90% of its partners stay in business during the pandemic. 

Lastly, Chowbus offers a restaurant punch card that goes with their loyalty program. Restaurants can honor the customer's loyalty by using the punch card, encouraging customers to frequently order from these authentic restaurants that need the business.

Before we start, I want to preface with yes, I read the reviews on the app and was hesitant to include them because customer-service-wise Chowbus has a low legitimacy and safety score but a high app rating. I attribute this to the lack of drivers for deliveries and their delivery radius being quite large. If users can bundle items from different restaurants, it should be expected that deliveries can take up to a couple of hours when accounting for cook time and traffic. This information is, in my opinion, unrelated to the experience in the app and while ordering.

Unlike other food delivery apps that have a delivery minimum and fee per restaurant, Chowbus gives diners flexibility in building a complete meal from select nearby restaurants. To view other menus, keep them checked. To stick with just bubble tea, uncheck the other restaurants and continue to view the menu.

If the user selects to bundle with other restaurants, swiping left or right displays other restaurant menus. This is nice for comparing items and prices between the restaurants before adding them to the cart.

Chowbus is a fast growing, well-funded food startup headquartered in Chicago on a mission to help diners to discover new and exquisite dishes, and to give traditional mom and pop restaurants a fighting chance to succeed without compromising who they truly are. By building a super app, our goal is to be the one stop shop for everything related to food. e24fc04721

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