Frequently Asked Questions

If you have a life threatening emergency or to report a crime in progress, please call 911.

For non-emergency requests for Police or Fire assistance, please call 530-747-5400.

Please see The City of Davis Emergency Information for more information.

If you have smell natural gas, see downed power lines, leave the area immediately and call 911, then please call PG&E at 1-800-743-5000.

If you have a maintenance request that needs immediate attention, such as needing to shut down the water supply immediately to prevent flooding inside a unit, or lock out service, please call our property manager during normal business hours, or call 916-978-4228 after hours, follow the prompts to reach our emergency after-hours maintenance. Please note that after hours calls should always be answered live, if you reach voicemail, please double check the number.

Please call 530-297-2285 or file a ticket using the tenant portal, someone will be available to assist you shortly.

Please call 530-297-2203 ext 3.

Please file a police report at 530-747-5400.

Please use Tenant Portal 

Please find property manager contact information on this page.  It has a calendar with our on-site office hours if you prefer to meet in person with us.

We are having office hours on-site to answer any questions you have.  Please visit this page for the schedule.  You may also schedule a time to meet with our property manager at a different time if you cannot make it to our scheduled times.

Keypad will flash 10 times with 10 beeps when used.

Please see the instructions below, please test to make sure lock is able to lock and unlock after batteries are replaced and lock the door when you are done.

Please see the system alerts below, notice the same info is available on the inside of the battery cover.

Make sure your code is entered correctly and that the lock button is pushed after entering the code.  If the door still won't unlock, use a key to unlock the door.

If 5 incorrect user codes were entered within 1 minute, please wait after 45 seconds keypad lockout before retrying.

They are on the east side of our parking lot, please see floorplan image below, area circled in red.

Please note that dumpsters are separated into general trash, organics, recycling (papers, containers, cardboards).  Paper boxes need to be flattened.  For oversized cardboards, please flatten and lay them in the designated cardboard area next to the bins.

To understand more about what goes into each bin, please refer to the City of Davis solid waste and recycling page.

Please note that it is tenant's responsibility to properly dispose the appliances, electronics, hazardous waste, furniture and mattress.  The dumpsters area in our complex is NOT a proper location to discard them.  Please check out The City of Davis website for collection site addresses.

We kindly ask all tenants to refrain from sharing the combination with someone that happens to be on premise but is unable to proof they are a current tenant.  Please kindly advice the person to reach out to our property manager during normal business hours.

We kindly ask all tenants to promptly remove your load from the machines to allow shorter laundry wait time.  Set a 1 hour alarm after you kicked off a laundry cycle to help remind yourself to pick up promptly (or if you have installed and used the CSC Go mobile app you can track your laundry in real time).  We also ask tenants to not remove someone else's load found in a machine even after the cycle is finished to respect other tenant's privacy.

Please let management know if it is an ongoing issue with laundry left in machine for extended time causing long machine wait time, we can help with protocols to reserve laundry slots to give everyone a fair chance of usage.

We strongly recommended tenants to download and install the CSC Go mobile app which allows in-app purchase, laundry tracking, machine availability, as well as instant refund in case of machine failure.

The machines also accept coins as an alternative method of payment.

Please start washer with a few minutes apart to help not throw the spin cycle and break, also please do not overfill washers.

We strongly recommended tenants to download and install the CSC Go mobile app which allows in-app purchase, laundry tracking, machine availability, as well as instant refund in case of machine failure.

Alternatively you can note the machine ID (see example below) that is malfunctioned, then either call the vendor's customer support line at 877-264-6622, or if you need refund from only 1 machine, you can also use this link.

We strongly recommended tenants to download and install the CSC Go mobile app which allows in-app purchase, laundry tracking, machine availability, as well as instant refund in case of machine failure.

We kindly ask all tenants to report machine failures as soon as it is noticed to ensure laundry facilities are well maintained.  Please note the machine ID (see example below) that is malfunctioned, and either report to your property manager or file a service request directly with our laundry vendor CSC Service Works, when the online portal asked for management contact, please fill with our property manager's contact information found in here.

Our property manager should have created a tenant portal account for you if you are a tenant on file.  Please visit the tenant's portal here and login with your account credentials.

Please make checks payable to Lyon Property Management.  You may drop it off at the onsite office dropbox on the office door, or mail it to Lyon’s offsite office at 401 2nd St, Davis, CA 95616. 

If your unit already has 1 parking permit issued by us, please note that we are only able to accommodate up to 1 car per unit in our parking lot.  We understand some units have higher occupancy than the others, unfortunately given our facility's limit it is something we are unable to fulfill.  We suggest you discuss with your roommates and work out a plan so that all roommates get their fair share of the 1 parking space entitled.  

If no one in your unit owns a car, and are willing to let your neighbor who is in need of additional parking spaces to use your allocated space, please kindly let us know so we can issue the permit to your designated neighbor unit.

If your unit has never been issued a parking permit, or if we have received a notice from your neighbor agreeing to let your unit to use their allocated parking space, please reach out to our property manager.

As a friendly reminder, you are welcome to park at any open space in the lot that are NOT covered parking with the word "RESERVED" painted on the ground in front of it.  We do need those spaces reserved 24/7 for our management and maintenance team use.

Currently we do not assign each unit a fixed stall, doing so protects tenant's privacy (it's harder to tell which unit has no one at home at a certain period of day), as well as personal preference on stall location.

But if Chestnut tenants have suggestions on making it a better experience for everyone, we are happy to hear your proposal and get feedbacks from all tenants.

Please call our property manager during normal business hours, or call 530-297-2203 ext 3 after hours.

We are contracted with All About Towing for parking enforcement services.  Please contact them in case your car is towed from our parking lot.

Our entire complex enforces a no pet policy.  It is stated in the lease agreement.

Pool hours are 10 AM - 8 PM daily, May - September, and is subject to change with Yolo County pool operation requirement.

Management will send out a tenant notice shortly before the pool season starts to communicate the pool season opening date and hours.

Please note that we have two networks available in the complex.

1. SSID instaconnect is an open wifi network that can be connected without a password.

2. SSID instaconnectx is a secure wifi network that requires a registered account.  If you would like to use the secured wifi and do not yet have an Instaconnect account for your unit, please reach out to our property manager.  Please note that it is limited to 10 connected devices for each unit and you will need to locate your devices mac address and register it within your Instaconnect account before connecting to the network with a passphrase from the device you want.

See more details on this page: link 

If you have a Windows computer:

1. Open the windows search bar by pressing windows key + S

2. Type "Command" into the search bar

3. Click "Command Prompt" in the search results

4. Type "ipconfig /all" and hit enter

5. Locate the network adapter for which you want to find the MAC address..  Find the one that belongs to Wireless LAN adapter Wi-Fi.

6. Find the MAC address next to "Physical Address".  It's the series of letters and numbers that looks like this: 1A-2B-3C-D4-E5-F6

If you have an Apple computer:

1. Go to the Apple menu, and open "System Preferences"

2. Click the "Network" icon

3. Select Wifi in the left panel

4. Click the "Advanced" button in the lower right corner of the window

5. Click the "Hardware" tab (last tab in the right corner)

6. Find the MAC address shown in the window

If you have an IOS device (iPhone, iPad, etc):

1. Open "Settings" (the gray gear icon in the home screen)

2. Tap on "General"

3. Tap on "About"

4. Scroll down to "Wi-Fi Address" and find the MAC address

If you have an Android device:

1. On the Home screen, tap the "Menu" button and go to Settings.

2. Tap "About Phone".

3. Tap "Status" or "Hardware Information" (depending on your model of phone).

4. Scroll down to see your WiFi MAC address.