Welcome to the ChessEver Support page.
If you need help with the app, tournaments, account management, or your data, you’ll find everything here.
If you still need assistance, you can always reach us at info@chessever.com.
ChessEver is a professional chess tournament tracking app that lets you follow live games, pairings, results, and standings from events around the world — all in a clean, modern, mobile-first interface.
ChessEver is available on Android (Google Play) and will expand to more platforms over time.
Download ChessEver from your app store.
Open the app and browse tournaments or search by name, player, or event.
Tap any tournament to view rounds, live boards, results, and standings.
Pin your favorite tournaments or players for quick access (if supported on your version).
No sensitive personal data is required to follow tournaments.
ChessEver uses data from multiple third-party providers, public chess sources, and organizers.
If something seems incorrect or missing, please email us:
Tournament name
Round/board
Description of the issue
Screenshots (optional)
We will investigate and correct it when possible.
Please try:
Restarting the app
Updating to the latest version
Checking your internet connection
Reinstalling the app
If the issue continues, email us:
Device model
OS version
Steps to reproduce
Screenshots or a screen recording (optional)
Because results come from third-party sources, errors occasionally occur.
Send the tournament name + a brief description and we’ll review it quickly.
ChessEver subscriptions are processed exclusively by Apple or Google.
To manage, update, or cancel your subscription:
Google Play:
Google Play Store → Account → Payments & subscriptions → Subscriptions → ChessEver
Apple App Store (if applicable):
Settings (on your device) → Apple ID → Subscriptions → ChessEver
We cannot modify or cancel subscriptions directly.
Refunds must be requested through the respective store:
Google Play refund requests
Apple “Report a Problem” portal (reportaproblem.apple.com)
We cannot issue refunds on behalf of Apple or Google.
You can delete your ChessEver account and all associated personal information at any time.
Since account deletion must be securely verified, please email us directly at:
📩 info@chessever.com
Include the following:
The email address associated with your ChessEver account
A brief note saying you want to delete your account
Optional: any additional details that help us locate your profile
Once we verify the request, we will:
Permanently delete your ChessEver account
Remove or anonymize all personal data stored in our system
Notify you once the deletion is complete
This process is aligned with our Privacy Policy, GDPR, and CCPA guidelines.
Deleting your account does not cancel your subscription — you must cancel it through the App Store or Google Play.
Some non-personal, aggregated analytics may remain, but cannot identify you.
Backup systems may retain encrypted copies temporarily as part of standard security practices, as explained in our Privacy Policy.
Your privacy matters to us.
You can read our full policy here:
👉 Privacy Policy (link your URL)
As outlined in the Privacy Policy, we collect:
Information you provide (e.g., email)
Analytics and usage data
Device and crash data
Chess-related event and game data from third-party sources
You can request:
A copy of your personal data
Corrections
Data deletion
Clarifications about data use
Just contact: info@chessever.com
We employ encryption, secure hosting, and access controls to protect your data.
However, no system can be guaranteed 100% secure.
If you suspect unauthorized access, email us immediately.
If you need help with anything, reach out:
📩 Email: info@chessever.com
🏢 Company: ChessEver LLC
📍 Address: 4610A N Illinois St, Fairview Heights, IL 62208, United States
We aim to respond as quickly as possible.