Frequently Asked Questions
Message/Issue:
Failed to connect to host eclaimslive.philhealth.gov.ph, port 8077: No error
Deficiency:
Intermittent to no connection to PHIC eClaims Web Service
Requirement:
Contact PHIC central/regional office
Message/Issue:
Accreditation has already expired
Deficiency:
Hospital's accreditation has expired
Requirement:
The facility must renew its accreditation with Philhealth then Go to Reference Tables> PHIC Accreditation> Update the validity date of your accreditation.
Message/Issue:
Error [088] SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://eclaimslive5b.philhealth.gov.ph:8077/soap':
failed to load external entity "https://eclaimslive5b.philhealth.gov.ph:8077/soap"
Deficiency:
Intermittent to no connection to PHIC eClaims Web Service
Requirement:
Please try again later.
Message/Issue:
Error 088 Error validating parameter. Exceptions: "ptrackingnumber" for claim # is not found in the database.
Deficiency:
There are modifications done after PBEF Final.
Requirement:
Double-click on tracking number column to delete tracking number. Then submit claim without tracking number.
Message/Issue:
Error: HITP - Validation of health care institution failed
Deficiency:
Hospital not yet active in DOH Central Office or facility web service password is not correct
Requirement:
KMITS to activate their hospital in relation to the implementation of eClaims or check all deficiencies, web service in the hospital setup, newfhudcode set in the hospital setup
Message/Issue:
Cannot retrieve FTP settings
Deficiency:
Intermittent connection to DOH eClaims web service
Requirement:
Please try again later
Message/Issue:
eClaims Doument Encryptor
-6: Server request failed
Deficiency:
xampp not running
Requirement:
Run the xampp-control.exe (The Apache should be highlighted in green/yellow color and 443, 8080 for Port)
Message/Issue:
Cannot find path EncryptedDir: C:\Shared Folder\eClaimsEncryptedDoc on eClaims hospital.ini
Deficiency:
The path or directory does not exists or is not accessible from the workstation if the directory is a network directory.
Message/Issue:
PowerBuilder failed to change the Unicode font substitution.
You must run at least once with administrator privileges to complete this process.
Requirement
On eClaims folder right click eClaims.exe then run as administrator
Message/Issue:
eClaims Document Encryptor -7: Failed to encrypt document
Requirement
Install XAMPP version 3.2.1
Message/Issue:
2 Saving of records failed upon discharge
Deficiency:
Backend deletion of row for particular patient hpercode on hrefto
Requirement
Ask assistance from DOH Central/Regional Office helpdesk
Message/Issue:
Claim Has been sent to Philheath.. Please Check the Status of Claim
Deficiency:
Verify patient if patient's claim is already sent based on verification.
Requirement
Contact Philhealth Regional Office
Message/Issue:
Error Code [000] Message:
An exception was raised on the server:
An exception was raised on the server: ORA-01438: value larger than specified precision allowed for this column
Deficiency:
Philhealth error
Requirement
Please try again later.
Message/Issue:
Claim Series not found
Requirement
Get the new claim series LHIO from RTH letter provided by PHIC. Ask assistance from DOH Central/Regional Office to update the claim series LHIO in your database.
Message/Issue:
HITP cannot add required documents
Deficiency:
Claim series LHIO is not yet updated in DOH server.
Requirement
Ask assistance from DOH Central/Regional Office helpdesk
Message/Issue:
Get Upload Claims Map Error [055] Receipt ticket number not found.
Requirement
Ask assistance from DOH Central/Regional Office helpdesk
Message/Issue:
Error while parsing SOAP XML payload: not well-formed (invalid token)
Deficiency:
Incorrect cipher key
Requirement
Go to PHIC Accreditation>Edit the Ciphey Key. Make sure to type it correctly.
Message/Issue:
Charge slip number is not incrementing
Deficiency:
Client may have edited the charge slip on the cost centers
Requirement
Ask assistance from DOH Central/Regional Office helpdesk
Message/Issue:
Returned claims not appearing on Add requirements
Deficiency:
Claim status is not updated.
Requirement
Verify the status of claim. Go to eClaims>Verification/Reconciliation>Search
Message/Issue:
HITP cannot decrypt xml payload
Deficiency:
Retry. Cloud Storage connection error.
Message/Issue:
How to change logo in SOA/Billing Statement?
Requirement
1. Open the Icons folder under HBSys/iHOMIS Program folder.
2. To change the existing logo, look for hbsys2.bmp (image)
3. Your logo must be converted to bmp image format and atleast 100x100 - 120x120 pixels.
4. Rename the existing hbsys2.bmp or just overwrite the existing with your logo with the same name.