REFUND POLICY

AV Essentials: Refund & Exchange Policy

At AV Essentials, we are committed to your satisfaction with our genuine and natural gemstone products. Please read our refund and exchange policy carefully.

1. Our 7-Day Return Policy

We offer a 7-day return policy from the date you received your purchase. If 7 days have passed since your item was delivered, unfortunately, we cannot offer you a refund or exchange. We highly recommend inspecting your order immediately upon receipt. 

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Unused and Unworn: The gemstone bracelet or product must be completely unused, unworn, and in the exact condition that you received it.

• Original Packaging: It must be returned in its original packaging, including any pouches, boxes, or protective materials.

• Intact Tags/Labels: All original tags, labels, and any accompanying documentation (e.g., care instructions, gemstone information cards) must be attached and undamaged.

• Natural Variations: Please note that natural gemstones inherently possess unique variations in color, pattern, size, and inclusions. These characteristics are part of their natural beauty and authenticity and are not considered defects. Returns based solely on these natural variations will not be approved.

3. Refund Process (If Applicable)

Once your returned item is received and thoroughly inspected by our team, we will send you an email notification to confirm its arrival. Following the inspection, we will notify you of the approval or rejection of your refund request.

• If Approved: If your refund is approved, we will process your refund promptly. To facilitate this, please provide your GCash number or Bank Account details (Account Name, Account Number, Bank Name) in your communication with us. Refunds are typically processed within [Specify Number, e.g., 5-7 business days] after approval.

• If Rejected: If your refund is rejected (e.g., item not in original condition, outside the return window), we will explain the reason for the rejection. The item will then be returned to you at your expense.

4. Exchanges (Defective or Damaged Items Only)

We only replace items if they are found to be defective or damaged upon arrival. This excludes damages caused by misuse, accidents, or normal wear and tear after receipt.

• If you need to exchange a defective or damaged item for the same item, please contact us immediately to initiate the process.

• To report a defective or damaged item, please send us an email at cahrmedbyloveav@gmail.com or message us directly on our Facebook Page: https://charmedbyloveavoffical. Please include clear photos or videos of the defect/damage and your order number.

5. Shipping for Returns & Exchanges

To initiate a return or exchange, please first contact us by sending an email to unoverallc@gmail.com or messaging us on our Facebook Page: https://www.facebook.com/AVessentials. We will provide you with instructions on how to proceed.

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (if applicable) and the return shipping will be deducted from your refund amount.

• Exchange Shipping Costs: For approved exchanges due to defective or damaged items, AV Essentials will cover the shipping cost for sending the replacement item to you. However, the customer may still be responsible for the cost of returning the defective item to us.

• Delivery Time for Exchanges: The time it may take for your exchanged product to reach you may vary depending on your location and the availability of the replacement item. We will provide an estimated timeline once the exchange is approved and processed.