PRIVACY POLICY

CharacterHub: Virtual Friends

Effective date: August 6, 2026

Last updated: August 6, 2026

This Privacy Policy explains how KET BAKER HOLDINGS PTY LTD (“we”, “us”, or “our”) collects, uses, shares, and protects information when you use the mobile application CharacterHub: Virtual Friends (the “App”), package name com.ai.characterhub.roleplay, available on Google Play.

By downloading, accessing, or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. WHO WE ARE (DATA CONTROLLER)

Developer / Organisation:

KET BAKER HOLDINGS PTY LTD

367-377 Grubb Road

Wallington VIC 3222

Australia (AU)

Privacy / support contact:

Email: lizajukowah@gmail.com

Account owner contact: Jack Thompson (lizajukowah@gmail.com)

2. ABOUT THE APP

CharacterHub: Virtual Friends is an entertainment application that lets you explore AI characters / virtual companions, browse profiles and short videos (Reels), match, and chat with AI-generated responses.

Important:

• Chat messages and character replies are generated by artificial intelligence or automated systems for entertainment.

• The App does not provide medical, legal, financial, or other professional advice.

• The App is intended for users aged 13 and older.

3. INFORMATION WE COLLECT

We may collect the following categories of information, depending on how you use the App and your device settings / consent choices.

3.1 Information you provide

• Display name, age or age range, gender preference (“Interested In”), interests, and style / vibe preferences you choose during setup or in Settings.

• Messages you type in chats, reports or feedback you submit (for example, chat reports or uninstall feedback).

• Language preference and other in-app settings.

3.2 Information collected automatically

• Device information: device model, operating system version, language, time zone, screen metrics, and similar technical data.

• App information: app version, session activity, feature usage (for example Explore, Reels, Chat, Profile), crash logs, and performance diagnostics.

• Identifiers: advertising ID (such as Google Advertising ID), installation / app instance identifiers, and similar IDs used for analytics, attribution, and advertising.

• Network information: IP address, connection type, and general location inferred from IP (not precise GPS unless you separately grant location permission; this App’s declared permissions do not require continuous GPS tracking for core features).

• Storage-related activity: when you save or share images, the App may access media storage as needed to download, share, or set wallpaper (subject to Android permission rules).

• Audio: the App may declare RECORD_AUDIO in the system manifest for certain template / SDK capabilities. We do not use microphone access for AI chat as a core product feature unless a specific feature clearly requests it and you grant permission.

3.3 Purchase / billing information

If in-app purchases or Google Play Billing are used, payment processing is handled by Google Play. We may receive non-sensitive purchase status (for example, product ID, purchase token / entitlement state). We do not receive your full payment card details.

3.4 Information from third-party SDKs

The App integrates third-party services that may collect device and usage data under their own policies (see Section 6), including advertising, analytics, attribution, crash reporting, and remote configuration.

4. HOW WE USE INFORMATION

We use information to:

• Provide, operate, and improve the App (profiles, match experience, chat, reels, search, personalization).

• Remember your preferences (language, profile settings, interests).

• Deliver AI / automated chat and content features.

• Show advertisements (including personalized or non-personalized ads where permitted by law and platform rules).

• Measure ad performance, installs, and campaigns (attribution / analytics).

• Detect, prevent, and address crashes, abuse, fraud, or technical issues (including Firebase Crashlytics).

• Comply with legal obligations and enforce our terms.

• Respond to support requests sent to our contact email.

5. LEGAL BASES (WHERE APPLICABLE)

Depending on your region (including Australia, EEA/UK, and similar jurisdictions), we rely on one or more of the following:

• Performance of a contract / provision of the App you requested.

• Legitimate interests (security, analytics, product improvement, fraud prevention), balanced against your rights.

• Consent (for example, personalized advertising, certain analytics, or optional permissions), which you may withdraw where required.

• Legal obligation.

6. THIRD-PARTY SERVICES AND ADVERTISING

The App uses third-party SDKs and services. These partners may process device identifiers, IP address, usage events, and similar data to provide their services. Examples include (non-exhaustive, based on current App integrations):

• Google / Firebase: Analytics, Crashlytics, Remote Config, Realtime Database / related Firebase services; Google Mobile Ads (AdMob); Play services measurement; Install Referrer; Play In-App Review; Play Billing.

• AppLovin (including MAX mediation).

• Meta / Facebook: Facebook SDK and Audience Network (advertising / related measurement).

• Pangle (ByteDance) advertising mediation.

• AppsFlyer (attribution / analytics / ad revenue measurement).

• Adjust (attribution / analytics).

• TikTok Business SDK (measurement / advertising-related processing where enabled).

• Google ML Kit Smart Reply (on-device or Google-provided language features for reply suggestions where used).

Advertising may be served within the App. Some media (for example locked photos/videos) may be unlocked after watching a short advertisement.

We encourage you to review the privacy policies of these partners. You can typically manage advertising preferences via:

7. HOW WE SHARE INFORMATION

We do not sell your personal information as “sell” is commonly understood for cash transactions. We may share information with:

• Service providers and SDK partners who process data on our behalf or as independent controllers for ads/analytics (see Section 6).

• Authorities when required by law or to protect rights, safety, and security.

• A successor entity in connection with a merger, acquisition, or asset transfer, subject to appropriate safeguards.

We do not allow other users to see your private account email through the App. Character chat content is part of an entertainment experience with AI / automated systems and should not be treated as private communication with a human.

8. DATA RETENTION

We retain information only as long as needed for the purposes described in this Policy, including:

• Profile and preference data while you use the App (and locally on device where stored with Room / shared preferences).

• Analytics, crash, and advertising logs according to our providers’ retention settings and our operational needs.

• Support emails for as long as needed to resolve your request and keep appropriate records.

You may clear App data or uninstall the App to remove locally stored information on your device. Uninstalling may not delete data already processed by third-party servers; contact us if you need assistance with a deletion request.

9. DATA SECURITY

We take reasonable technical and organizational measures to protect information (for example, encrypted transport via HTTPS where used, access controls, and limited employee access). No method of transmission or storage is 100% secure. Please use the App responsibly and do not submit sensitive personal data (passwords for other services, government IDs, financial secrets, health data, etc.) in chats.

10. CHILDREN’S PRIVACY

The App is directed to users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us at lizajukowah@gmail.com and we will take appropriate steps to delete it where required.

11. YOUR RIGHTS AND CHOICES

Depending on your location, you may have rights to:

• Access, correct, or delete personal information we hold about you.

• Object to or restrict certain processing.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with a supervisory authority (for example, in Australia you may contact the Office of the Australian Information Commissioner (OAIC)).

To exercise rights, email lizajukowah@gmail.com with the subject “Privacy Request – CharacterHub” and include enough detail for us to verify and respond (for example, the email used to contact us and your device / app version if relevant).

You may also:

• Revoke Android permissions in system settings.

• Reset or limit your advertising ID.

• Stop data collection going forward by uninstalling the App.

12. INTERNATIONAL TRANSFERS

We are based in Australia. Your information may be processed in other countries by us or our service providers (including the United States and other locations where cloud / advertising partners operate). Where required, we take steps to ensure appropriate safeguards for cross-border transfers.

13. PERMISSIONS SUMMARY (ANDROID)

The App may request or declare permissions such as:

• INTERNET — required for chat, content, ads, and analytics.

• READ/WRITE EXTERNAL STORAGE (legacy Android versions) — save or access images where applicable.

• SET_WALLPAPER — optional wallpaper feature.

• RECORD_AUDIO — declared for certain SDK/template capabilities; used only if a feature requires it and permission is granted.

Permission prompts and availability depend on your Android version.

14. THIRD-PARTY LINKS AND CONTENT

The App may contain links, ads, or content provided by third parties. Their privacy practices are governed by their own policies. We are not responsible for third-party websites, ads, or services.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the App after an update means you accept the revised Policy, except where additional consent is required by law.

16. CONTACT US

For privacy questions, data requests, or complaints:

KET BAKER HOLDINGS PTY LTD

367-377 Grubb Road

Wallington VIC 3222

Australia (AU)

Email: lizajukowah@gmail.com

App: CharacterHub: Virtual Friends

Package: com.ai.characterhub.roleplay

END OF PRIVACY POLICY