ChaloSath – Privacy Policy & User Safety Statement

Last updated: February 2026

ChaloSath is a ride-sharing and carpooling platform that connects riders and drivers for intra-city and inter-city travel. We are committed to protecting user privacy, ensuring safety, and complying with Google Play policies.

1. Information We Collect

1.1 Personal Information

We collect limited personal information necessary to provide core app functionality:

• Name (as provided by the user)
  
  

• Phone number (for ride coordination)
  
  

• Email address (via authentication)
  
  

• User role (Rider / Driver)
  
  

1.2 Ride & Booking Information

• Pickup and drop-off locations
  
  

• Ride date and time
  
  

• Booking status and ride history
  
  

• Vehicle details (make, model, color – driver provided)
  
  

1.3 Device & App Data

• Firebase Authentication identifiers
  
  

• App usage logs (for crash reporting and performance improvement)
  
  

❗ We do not collect sensitive personal data such as financial credentials

2. How We Use Information

User data is used strictly for:

• Creating and managing rides and bookings
  
  

• Facilitating communication between rider and driver
  
  

• Sending ride-related notifications
  
  

• Improving app performance and user experience
  
  

We do not sell or rent user data to third parties.

3. Data Sharing & Third-Party Services

ChaloSath uses trusted third-party services:

• Firebase Authentication – secure login
  
  

• Firebase Firestore – ride and booking data storage
  
  

• Firebase Cloud Messaging – notifications
  
  

Data is shared only as required for app functionality and never for advertising purposes.

4. User-Generated Content

Users may provide:

• Ride notes
  
  

• Pickup instructions
  
  

Moderation & Abuse

• Users can cancel bookings
  
  

• Repeated misuse may lead to account restriction
  
  

• We reserve the right to remove content violating safety or misuse policies
  
  

5. Location Usage

ChaloSath uses manually entered locations only:

• Pickup and drop-off points entered by the user
  
  

• No background location tracking
  
  

• No continuous GPS monitoring
  
  

6. Permissions Explanation

Permission

Reason

Internet

Required for ride data, bookings, and notifications

Notifications

Ride updates and booking status

Phone

No permissions are used for background surveillance or advertising.

7. Payments & Pricing

• Ride pricing is displayed clearly before booking which is entered by end user. chalo sath will not dictate or suggest cost.
  
  

• No in-app digital payments are currently processed
  
  

• Any future payment features will comply with Google Play Billing policies
  
  

8. Ride Safety & Responsibility

ChaloSath is a platform facilitator, not a transportation provider.

• Drivers are responsible for vehicle condition and driving behavior
  
  

• Riders and drivers agree to behave respectfully
  
  

• Emergency situations should be reported to local authorities

• Chalo sath team is not responsible for any mishap  or incident
  
  

We encourage users to:

• Verify ride details
  
  

• Share ride info with trusted contacts
  
  

• Cancel rides if safety concerns arise
  
  

9. Account Control & Deletion

Users can:

• Cancel bookings
  
  

• Stop using the app at any time
  
  

Account deletion requests can be made via support contact on playstore or via email to mjtq1931@gmail.com, and all personal data will be removed within a reasonable time frame.

10. Children’s Policy

ChaloSath is not intended for children under 13 years of age.
We do not knowingly collect data from minors.

11. Data Security

We implement:

• Secure authentication
  
  

• Firestore security rules
  
  

Despite best efforts, no system is 100% secure, but we continuously improve safeguards.

12. Policy Updates

This policy may be updated as features evolve. Users are encouraged to review it periodically.