Effective Date: August 23, 2026
SL Transportation Media (Private) Limited ("Company," "we," "our," or "us"), operator of the CeylonRide mobile application and related transportation services, is committed to protecting your personal data. This Privacy Policy outlines how we collect, process, store, and share your personal information when you use our platform.
To facilitate reliable taxi booking and transportation services, we collect:
Account Information: Full name, mobile phone number, email address, and profile details.
Location Data: Real-time geolocation data (precise and approximate GPS coordinates) from drivers and passengers to enable trip matching, route tracking, and accurate fare calculations.
Trip & Transaction History: Pickup and drop-off coordinates, routes, date and time of travel, fare estimates, completed charges, and payment method details.
Device & Technical Data: Device ID, operating system version, mobile network data, IP address, and application crash reports.
We process your data to:
Connect riders with available drivers in real time.
Calculate trip distances, compute fares, process payments, and issue digital receipts.
Enhance passenger and driver safety via trip monitoring and emergency features.
Provide customer service, resolve disputes, and maintain service quality.
Meet statutory, legal, and regulatory obligations under the laws of Sri Lanka.
We do not sell, rent, or trade your personal data. We disclose information strictly in these scenarios:
Between Riders and Drivers: Essential trip information (names, pickup/drop-off points, contact numbers) is shared solely to fulfill the transport request.
Third-Party Service Providers: Trusted partners providing cloud hosting, SMS gateways, map APIs, and secure payment processing.
Legal Authorities: Competent law enforcement or regulatory authorities when formally required under Sri Lankan law.
We implement robust administrative and technical safeguards to secure your personal data against unauthorized access, loss, or misuse. Data is retained for as long as your account remains active or as required by financial, tax, and transport regulatory mandates in Sri Lanka.
In accordance with applicable privacy regulations, you have the right to:
Access, review, or update your personal account details.
Request the permanent deletion of your account and related personal data.
Restrict or withdraw location permissions through your mobile device settings (note: core dispatch features may become unavailable).
For privacy inquiries, data deletion requests, or support:
Company: SL Transportation Media (Private) Limited
App Name: CeylonRide
Email: support@ceylonride.lk
Phone: +94 718701342
Address: Colombo 03, Sri Lanka