Getting Started


Think of your complimentary consultation as a meet and greet. We want you to get to know us, ask any questions you may have and make sure your pet is at ease. This time also allows us to get to know you, your pet, their routine and the location of all of their supplies. Most meetings last about 15-30 minutes. Prior to our visit, we will email you with information on how to log on to your new online pet care portal. It is very helpful if you have filled out a pet care profile for each pet prior to our meeting. This helps to ensure nothing important gets missed during our time together. We can't wait to meet you and your pet!


When you decide to use our services, we will request a copy of your house key (if necessary to gain access). The best time to give this to us is during your complimentary consultation. Your house key will be secured in a lock box at all times and labeled with a code unrelated to your name or home address. We are happy to keep your key for future service needs. This makes it very easy when you need to schedule pet care last minute or even if you lock yourself out (trust us, it's happened!). If you prefer, you can also hide your key to be available to us at the start of service and we will leave it in the same place after each service. Separate key pickup or return visits are $10.


It's hard being away from your pet. You miss their adorable ears, cute wet noses, and wagging tails. Daily email/app updates are included in our service so you know exactly what your furry (or not-so-furry) family member is up to. Adorable photos of your pets can also be found on our social media pages, so be sure to like us on Facebook and follow us on Instagram & Twitter!