CHATBOTS & CODING

Key programming structures - sequence, selection and loops

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CUSTOMER SERVICE CHATBOTS

A chatbot uses artificial intelligence (AI) to simulate a conversation (or a chat) with a user in everyday language. It's basically just a computer program!

They appear on messaging services, websites, mobile apps or through the telephone.

Many chat bots are used for customer service.

Simple bots are programmed to respond using a limited set of responses.

Evri is a parcel-delivery company.

They use a chat bot to answer customer queries. If the customer can find their answer more quickly this way, the customer will be happy and the company has saved money on call centre staff.

However, a chatbot is only as 'clever' as its programmer or the algorithm behind it.

The Evri chat bot is an example of a simple chatbot.

INTRODUCING ChatCCR!

ChatCCR could be your go-to student support. Available from home via the school website, or in school on touchscreens in all the main areas of the school.

You are invited to take part in the development of ChatCCR. Your first task is to 'talk' to the first version and give your opinions.

Review the current version of chatCCR

Behind the scenes investigation

Build a chat bot in Scratch

In Scratch, build the best version of ChatCCR that you can!

Use the starter code here to help you.

HINT 1: you must put a many if...else blocks together as you like. The final 'else' is the catch-all statement for when it doesn't have an answer

HINT2: you can use the 'or' block to join more words together to make a better chatbot.

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