Privacy Policy for CCC Mobile

Last Updated: 14 Feb 2025

Welcome to CCC Mobile. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile banking application.

1. Information We Collect

When you use CCC Mobile, we may collect the following types of information:

a. Personal Information

• Full Name

• Phone Number

• Email Address

• Bank Account Details

• National ID or Other Verification Information

b. Transaction Data

• Money transfers, bill payments, and airtime top-ups

• Voucher generation and redemption details

• Payment history

c. Device & Usage Information

• Device model, operating system, and app version

• IP address and location data (if permitted)

• App usage analytics (to improve performance)

2. How We Use Your Information

We use your data to:
✔️ Process transactions (money transfers, payments, top-ups, vouchers)
✔️ Verify your identity and enhance account security
✔️ Provide customer support and resolve issues
✔️ Improve app performance through analytics
✔️ Ensure regulatory compliance and prevent fraud

3. Data Sharing & Security

🔒 We do not sell or rent your data.
We may share your information only in these cases:

• With banks, payment processors, and service providers to complete transactions

• With regulators or law enforcement agencies if required by law

• With trusted third-party analytics tools to improve app functionality (without exposing personal data)

We use strong encryption, secure servers, and authentication methods to protect your information.

4. Your Privacy Choices

You can:
✅ Update or correct your information in the app settings
✅ Disable location access (if applicable) through your device settings
✅ Request account deletion by contacting our support team

5. Third-Party Links & Services

CCC Mobile may contain links to third-party services (e.g., bill payment providers). We are not responsible for their privacy practices, so we recommend reviewing their policies before use.

6. Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified of significant changes via app notifications or email.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: contact@cccplc.net
📞 Phone:(+237) 233 428 386
🌐 Website: https://cccplc.net/