1. Agreement Overview 

These Terms & Conditions govern all services provided by Comfort Build (“Company”) to the Client. By confirming our services, the Client acknowledges and agrees to these terms. 

2. Scope of Services 

The Company will deliver services as per the approved quotation/contract, which may include:

 • Home & building construction 

• Renovation & remodeling 

• Interior design & execution

 • Material supply

 Any modification to the scope of services must be mutually approved in writing. 

3. Payment Terms 

• Payments shall follow the schedule mentioned in the quotation/contract.

 • Delayed payments beyond due dates will attract 1.5% monthly interest

. • Material supply/equipment may require 50% advance payment.

 • Work may pause if payment delay exceeds 30 days. 

4. Reporting of Issues Between Clients and Vendors 

a) Client-Reported Vendor Issues

 Clients may report concerns such as: 

•  Delayed material delivery  

• Quality issues 

•  Behavior or communication issues 

• Pricing disputes 

•  Safety violations

•   Service delays 

b) Information We Collect During an Issue Report 

When an issue is reported, we may collect:

 From Clients:  

• Name, phone, email

•  Project details 

•  Vendor involved  Complaint descriptionSupporting files (photos, invoices, messages )

c) How We Use Information to Resolve Vendor-Client Issues 

Comfort Build uses personal and business information only for the purpose of resolving disputes, including:  

• Verifying the facts

• Contacting both parties  

• Reviewing communication history

•   Inspecting materials or work 

•  Reconfirming delivery or service timelines

•   Proposing solutions

 We do not use this information for marketing, profiling, or unrelated activities. 

d) Data Sharing During Issue Resolution 

To resolve the concerns fairly, limited data may be shared:

 i) Between Vendor and Client

 We may share only what is absolutely necessary, such as: 

•  Delivery status  

• Work updates  

• Clarification of statements  

• Payment verification  

• Relevant documents

 We do NOT share:

•   Full personal documents 

•  Unnecessary sensitive information 

•  Financial data not relevant to the issue

 ii) Internal Staff Access 

Only authorized Comfort Build personnel (management, dispute team, project managers) have access to these details.

 iii) External Authorities

 Only If Required Data is shared with government or legal authorities only when:

•   There is a legal complaint  

• Fraud is suspected  

• Compliance requires it 

5. Vendor Issue Resolution & Data Handling Policy

 i) Payment-Related Issues  

• Delay in processing approved invoices

•   Incorrect payment amount  

• Deduction disputes  

• Outstanding dues beyond the agreed credit period 

•  Non-receipt of payment confirmation

 ii) Contractual & Agreement Issues  

• Non-adherence to agreed terms  

• Change in project scope without formal approval  

• Breach of contract conditions  

• Lack of clarity in contractual obligations

 iii) Communication & Coordination Issues 

•  Lack of timely updates or responses 

• Miscommunication from project teams 

•  Unclear instructions for delivery or execution 

•  Improper escalation handling

 iv) Operational & Logistic Issues  

• Delays caused by the company’s internal processes 

•  Unprepared site conditions preventing delivery/work

•   Frequent schedule changes 

•  Access restrictions at the worksite

 v) Documentation & Compliance Issues 

• Missing or incorrect purchase orders 

•  GST/tax discrepancies

•  Incomplete or delayed approvals

•   Compliance requirement changes not communicated in time 

vi) Quality Feedback or Rejection Issues

•   Rejection of supplied materials without clear justification

•   Improper inspection or verification process 

•  Disputes regarding quality standards mutually agreed upon

 vii) Safety & Site Management Issues 

•  Unsafe site conditions 

•  Lack of required safety approvals

•   Improper handling of vendor-supplied equipment/material 

•  Violation of safety protocols by company staff

6. Client Responsibilities 

The Client agrees to provide:

•  Proper site access and required permissions

•  Site readiness in case of renovation projects 

•  Timely approvals to avoid project delays

 Delays caused due to client-side issues may incur additional time/cost variations. 

7. Warranty & Liability 

• Workmanship is covered under a 60-day warranty from the project completion date

. • Warranty does not apply to: 

• Misuse or intentional damage

•  Unauthorized modifications by Client

•  Normal wear & tear 

 •Comfort Build is not liable for indirect or consequential losses (e.g., rental loss or business loss). 

8. Equipment Rentals (If Applicable)

•  Equipment must be handled responsibly

• Any damages due to mishandling/misuse will be charged to the Client.

• Equipment must be returned in good condition (normal wear & tear accepted). 

9. Cancellation & Refund Policy 

• Cancellation within 7 days will incur charges for actual expenses incurred up to that point

•  Cancellation after commencement of work is non-refundable.

•  Valid refunds (if any) will be processed within 30 business days. 

10. Order Issues & Complaints

 Any workmanship or delivery-related concern must be reported within 48 hours of completion/delivery. Comfort Build will review and propose a resolution within 14 business days. 

11. Governing Law

 All services are subject to the prevailing laws of India. Disputes, if any, shall be resolved in courts under the jurisdiction of operational location 

12. Force Majeure 

The Company will not be responsible for delays caused by factors beyond reasonable control, such as natural calamities, lockdowns, strikes, transport disruptions, or changes in government regulations. 

13. Premium Tier Services 

Premium services may include: 

• Priority scheduling 

• Dedicated site engineer

 • Faster turnaround 

• 24/7 support

 Premium tier packages follow separate non-refundable pricing terms. 

14. Communication & Support 

All official project-related communications must be made via written email or registered communication channels of the Company. 

Company Details 

 Comfort Build Construction Pvt. Ltd. 

5th Floor, Maurya Lok Complex, Patna – 800001 

Email: info@comfortbuild.in 

Phone: +91-9155495003