Microsoft Account Troubleshooter |WORK| Download

Select Start > Settings > Update & Security > Troubleshoot > Additional troubleshooters, or select the Find troubleshooters shortcut at the end of this topic, and then select Additional troubleshooters.

Allow the troubleshooter to run and then answer any questions on the screen. If you see a message that no changes or updates were necessary, you can try recovery options, or find out more about Outlook error codes and upgrade and installation error codes.

Microsoft Account Troubleshooter Download

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Test your password by using another device to sign in to account.microsoft.com. If your password works, but account.microsoft.com shows your account is locked or interrupted, the site will walk you through those issues.

To find out which kind of account you have, select Sign-in options on the sign-in screen. If you see the Microsoft account icon, you're using a Microsoft account. If you only see the Password icon, you have either a domain (work or school) account or a local account.

If you added security questions to your local account to help you reset your password, select Reset password on the sign-in screen. (This link appears after you enter an incorrect password.) Then enter the answers to the security questions and choose a new password.

If you try to sign in to Windows 11 and receive the error message, "We can't sign in to your account," Windows will create a temporary profile and sign you in to that one. Get more info about this error message

If you try to sign in to Windows 10 and receive the error message, "We can't sign in to your account," Windows will create a temporary profile and sign you in to that one. Get more info about this error message

Hi! I downloaded today (2020-07-14) the tool ( microsoftaccounts.diagcab ) and opened it with 7-zip. The files there are from Oct. 2013. It means that the tool might not know about changes to account authentication. Therefore, it may report wrong conclusions/detections.

Now coming back to the Microsoft Account Troubleshooter. Everything about Windows is huge. I believe that thousands of Microsoft account users are somehow directed to this support tool every single day. They do trust this tool. And it is misleading. There is indeed a damage to the overall trust on Microsoft solutions. And this means money. Money which is been eroded.

Select Start > Settings > Update & Security > Troubleshoot > Additional troubleshooters. Next, under Get up and running, select Windows Update > Run the troubleshooter.

To prevent repeated malicious sign-in attempts, a Microsoft Entra Domain Services managed domain locks accounts after a defined threshold. This account lockout can also happen by accident without a sign-in attack incident. For example, if a user repeatedly enters the wrong password or a service attempts to use an old password, the account gets locked out.

A user account in a Domain Services managed domain is locked out when a defined threshold for unsuccessful sign-in attempts has been met. This account lockout behavior is designed to protect you from repeated brute-force sign-in attempts that may indicate an automated digital attack.

The default account lockout thresholds are configured using fine-grained password policy. If you have a specific set of requirements, you can override these default account lockout thresholds. However, it's not recommended to increase the threshold limits to try to reduce the number account lockouts. Troubleshoot the source of the account lockout behavior first.

Fine-grained password policies (FGPPs) let you apply specific restrictions for password and account lockout policies to different users in a domain. FGPP only affects users within a managed domain. Cloud users and domain users synchronized into the managed domain from Microsoft Entra ID are only affected by the password policies within the managed domain. Their accounts in Microsoft Entra ID or an on-premises directory aren't impacted.

Policies are distributed through group association in the managed domain, and any changes you make are applied at the next user sign-in. Changing the policy doesn't unlock a user account that's already locked out.

For more information on fine-grained password policies, and the differences between users created directly in Domain Services versus synchronized in from Microsoft Entra ID, see Configure password and account lockout policies.

To troubleshoot when account lockout events occur and where they're coming from, enable security audits for Domain Services. Audit events are only captured from the time you enable the feature. Ideally, you should enable security audits before there's an account lockout issue to troubleshoot. If a user account repeatedly has lockout issues, you can enable security audits ready for the next time the situation occurs.

This article describes the problem addressed by the troubleshooter, what it does to mitigate them, and the conditions that can cause it to run. For more information about troubleshooting, see Keep your device running smoothly with recommended troubleshooting.

This troubleshooter runs automatically on devices on Enterprise and Pro SKUs of Microsoft 365 Desktop that Microsoft detects are missing the package Microsoft.AAD.BrokerPlugin. Devices check for applicable troubleshooters once a day.

Check troubleshooting history to see if this troubleshooter has been run on your device by going to Start > Settings > Update & Security > Troubleshoot > View troubleshooting history on Windows 10, or Start > Settings > System > Troubleshoot > Recommended troubleshooter history on Windows 11 and looking for the following:

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Your Okta Verify account is no longer valid, so it can no longer be used. If you have the option to re-enroll, re-enroll your account. Otherwise, contact your help desk if you need additional support.

If you ever entered a Microsoft account, your digital license may have been associated with that account automatically. If this is the case, then you might be able to use the Activation Troubleshooter to reactivate (assuming you have Windows 10 Anniversary or above). Otherwise, you may need to call Microsoft Customer Support.

If you are not able to remotely log on to a Windows instance with a user that is not anadministrator account, ensure that you have granted the user the right to log onlocally. See Grant a user or group the right to log on locally to the domain controllers in thedomain.

You may be trying to access a Microsoft product which requires your user account to have a license. Many Microsoft product licenses at the UW are based on your affiliation with the UW, so loss of student or employee status will result in loss of license. If your account was deleted due to inactivity (see Inactive MI user account), it may take up to 1 day to gain any licensing you are eligible for.

UW NetIDs sometimes are compromised. When this happens, they are put into a special non-functional state to prevent improper use until the account can be reinstated. This will prevent all authentications, Entra ID or otherwise, and all Entra ID access token issuance.

Your UW Entra ID user account can be marked high risk by Microsoft due to some combination of activities associated with the account. What are considered risky event indicators are described at What is risk? Entra ID Identity Protection | Microsoft Docs, and it is usually a combination of events which results in a high risk determination for a user account.

UW-IT can review the Microsoft determined risk events associated with your account and we may choose to clear them if there is no indication of compromise or other concern. This should allow you to access the resource. But the risk level could return, if there are further indicators.

You might experience an error while connecting your Exchange account with HubSpot. The connection error message will appear on the email tab in your account settings.

Learn more about how to troubleshoot common errors below.

To find your Exchange server URL, log into your email account from your browser. Once you've logged in, copy the domain of the URL and paste it into the Exchange field. For example, if the full URL of your email account is , the correct Exchange URL would be

To verify that your inbox is connected and working, HubSpot submits a test email from your inbox to the BCC address for your account. This test email may fail to send due to a permissions issue. Confirm that your user account in Exchange has permission to send mail on behalf of the specified sending account.

To thwart attacks, most organizations set up an account lockout policy for user accounts: As soon as the bad password count for particular user is exceeded, their Active Directory account gets locked. If your audit policy is enabled, you can find these events in the security log by searching for event ID 4740.

This tool displays information about locked-out accounts, including user state and lockout time on each domain controller, and enables you to unlock any account by right-clicking on it. To use the tool:

To report on all locked, unlocked and manually added accounts, install Netwrix Account Lockout Examiner, defining an account with access to the security event logs during setup. Then take the following steps: ff782bc1db