Privacy Policy – CASHCAR

Effective Date: 01 / 02 / 2026
App Name: CASHCAR
Support Email: support@cashcar.me
Phone / WhatsApp: +965 9099 6232

CASHCAR respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, when we share it, and the rights and choices available to you.

1) Scope of This Policy

This Privacy Policy applies to your use of the CASHCAR mobile application and its services, including but not limited to:

• Vehicle maintenance price requests
  
  

• Car accident repair price requests
  
  

• Tow truck (winch) service requests
  
  

This policy applies whether you are a customer, workshop, or tow service provider.

2) Information We Collect

Depending on how you use the app, we may collect the following information:

A) Account & Contact Information

• Name (if provided)
  
  

• Phone number (if provided)
  
  

• Email address (if provided)
  
  

• Login and verification information
  
  

B) Vehicle & Service Request Information

• Vehicle type, model, and year
  
  

• Service or issue details
  
  

• Photos or attachments uploaded with a request (e.g., damage or accident photos)
  
  

• Offers, prices, booking details, and request status
  
  

C) Location Information (When Necessary Only)

We may request access to your location only when required, such as:

• When you request a tow truck service
  
  

• When location is essential to match you with the nearest service provider
  
  

Location access is always subject to your device permissions.

D) Customer Support Information

• Messages, attachments, and communications with support
  
  

• Support ticket history for assistance and issue resolution
  
  

E) Technical & Usage Information

• Device type, operating system, and app version
  
  

• Crash logs and performance data (when enabled)
  
  

This data is used to improve app stability, performance, and security, and to prevent fraud or misuse.

3) How We Use Your Information

We use your information to:

• Create and manage user accounts
  
  

• Verify identity and manage login sessions
  
  

• Create service requests and enable offers from workshops or tow providers
  
  

• Manage bookings, request status, and notifications
  
  

• Process payments and service-related fees (if applicable)
  
  

• Provide customer support and respond to inquiries
  
  

• Improve user experience, system security, and legal compliance
  
  

4) Data Sharing & Disclosure

A) Workshops and Tow Service Providers

We only share your information with your explicit consent and when you choose a specific service.

When you submit a pricing request or tow request, we may share the minimum necessary data (such as service details, location for tow requests, and uploaded photos) with the selected provider to enable service delivery or pricing offers.

B) Technical Service Providers

We may use trusted third-party service providers for:

• App hosting and infrastructure
  
  

• Push notifications
  
  

• Payment processing
  
  

• Security and fraud prevention
  
  

These providers are contractually obligated to protect your data and may only access it as required to provide their services.

C) Legal Requirements

We may disclose specific information if required by law, legal process, or official authority, or to protect the rights, safety, and security of users and CASHCAR.

We do not sell your personal data to any third party.

5) Pricing, Offers & Responsibility Disclaimer

• All vehicle maintenance and repair prices shown in the app are provided directly by workshops.
  
  

• CASHCAR acts solely as a comparison and facilitation platform.
  
  

If additional costs arise that were not visible in the offer or request details, such matters are agreed upon directly between the customer and the workshop. CASHCAR is not a party to such agreements and bears no responsibility for them.

6) Fees & Commissions

• Car accident pricing requests: A service commission of 1 Kuwaiti Dinar (1 KWD) is applied and deducted from the final quoted price.
  
  

• Tow truck service requests: After selecting a tow provider, a service fee of 1 Kuwaiti Dinar (1 KWD) is applied and deducted from the final service price.
  
  

Payment methods or fee presentation may change based on service updates and will always be clearly displayed before confirmation.

7) Data Retention

We retain your personal data only for as long as necessary to:

• Provide services
  
  

• Manage accounts and requests
  
  

• Comply with legal obligations
  
  

• Resolve disputes and prevent fraud
  
  

You may request account or data deletion as described below.

8) Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, or loss. However, no online system can be guaranteed to be 100% secure.

9) Your Rights & Choices

Subject to applicable laws, you have the right to:

• Access or correct your personal data
  
  

• Withdraw consent for certain processing activities
  
  

• Request deletion of your account or personal data (subject to legal retention requirements)
  
  

• Control app permissions (such as location access) through your device settings
  
  

To exercise your rights, contact us at: support@cashcar.me

10) Children’s Privacy

CASHCAR services are not intended for children under the age of 13, and we do not knowingly collect personal data from children under this age.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the app or other appropriate means. Continued use of the app after updates constitutes acceptance of the revised policy.

12) Contact Us

If you have any questions, concerns, or complaints regarding privacy or data protection, please contact us:

• Email: support@cashcar.me
  
  

• Phone / WhatsApp: +965 9099 6232