Last Updated: November 3, 2026
Cargo04 Go ("we", "our", "us", or the "Company") is committed to protecting the privacy and personal information of its users, including customers and drivers.
This Privacy Policy explains how we collect, use, store, process, and protect personal information when users access or use the Cargo04 Go mobile application and related services.
By registering an account or using the application, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you use the application, we may collect the following categories of information:
2.1. Personal Information
First and last name;
Phone number and contact details;
Account registration information;
Identity verification documents, where required.
2.2. Driver and Vehicle Information
For users registering as drivers, we may collect:
Driver's license information;
Vehicle registration documents;
Vehicle make, model, and other relevant details;
Additional documents required to verify eligibility to provide services.
2.3. Location Information
Current or approximate geographical location;
Pickup and destination addresses;
Route and trip information;
Driver location during active orders.
2.4. Transaction and Order Information
Order history and service details;
Payment and transaction records;
Account balance information;
Cancellation and waiting fee records.
2.5. Technical Information
We may automatically collect certain technical information, including:
Device type and operating system;
Application version;
Technical logs and diagnostic information;
Crash reports and performance data.
We use collected information for the following purposes:
Creating and managing customer and driver accounts;
Verifying user identities and registration information;
Creating, assigning, and managing service orders;
Connecting customers with available drivers;
Providing transportation, cargo delivery, towing, and courier-related services;
Calculating routes and facilitating order execution;
Processing payments and managing account balances;
Providing customer support;
Preventing fraud, abuse, and unauthorized activities;
Improving application functionality, reliability, and security;
Complying with applicable legal requirements.
Cargo04 Go may collect and process location information to provide location-dependent services.
Location information may be used for:
Identifying nearby available drivers;
Assigning orders to suitable drivers;
Displaying driver locations to customers during active orders;
Monitoring driver movement while an order is being performed;
Calculating routes and estimating arrival times;
Supporting order execution and operational safety.
Background Location Access
Where necessary for driver-related functionality, the application may access location information while running in the background, subject to the permissions granted by the user and the device operating system.
Background location access is used to support active service orders, driver tracking, and order coordination, even when the application is not currently displayed on the screen.
Users can manage or revoke location permissions through their device settings. However, disabling location access may prevent certain application features from functioning correctly.
We do not sell users' personal information to third parties.
We may share relevant information in the following circumstances:
Customers and Drivers: Necessary order-related information may be shared between customers and assigned drivers to facilitate service execution.
Payment Providers: Transaction-related information may be shared with banks and payment service providers.
Technology Providers: Certain technical and location-related information may be processed by mapping, hosting, infrastructure, and other service providers.
Legal Authorities: Information may be disclosed when required by applicable law, a valid legal request, or a competent governmental authority.
Information shared with third parties is limited to what is reasonably necessary for the relevant purpose.
We retain personal information only for as long as necessary to provide our services, fulfill operational requirements, and comply with applicable legal obligations.
We implement appropriate technical and organizational security measures to protect personal information against:
Unauthorized access;
Accidental loss or destruction;
Unauthorized modification;
Disclosure or misuse.
Although we take reasonable measures to protect user information, no electronic storage or transmission method can be guaranteed to be completely secure.
Subject to applicable laws, users may have the right to:
Request access to their personal information;
Request correction of inaccurate or incomplete information;
Request deletion of their personal information;
Withdraw consent to certain data processing activities;
Request information about how their personal information is processed.
Certain information may need to be retained where required by law or necessary to resolve ongoing transactions, disputes, or legal obligations.
Users may request the deletion of their Cargo04 Go accounts and associated personal information through the account deletion functionality available within the application or by contacting the Company.
Upon receiving a valid deletion request, we will process the request in accordance with applicable legal requirements.
Certain information may be retained for a legally required period, including transaction records, financial information, and information necessary to resolve disputes or comply with legal obligations.
Deleting an account does not necessarily result in the immediate deletion of all records where retention is legally required.
Cargo04 Go is not intended for use by children who are not legally eligible to access the relevant services.
Individuals who do not meet the applicable legal requirements may not register as drivers or independently use restricted services.
We do not knowingly collect personal information from children in violation of applicable laws.
The application may use third-party services to support its functionality, including mapping, location processing, payment processing, hosting, and technical infrastructure.
Such services may process certain information as necessary to provide their respective functionalities and are subject to their own privacy policies and applicable data protection requirements.
We reserve the right to update or modify this Privacy Policy from time to time.
Any updated version will be published within the application or on our official website. The revised policy will become effective from the date of publication unless otherwise stated.
Users are encouraged to review this Privacy Policy periodically.
For questions, requests, complaints, or concerns regarding this Privacy Policy, personal information processing, or account and data deletion, users may contact the Company through its official contact channels.
Company: Cargo04 Go
Jurisdiction: Republic of Azerbaijan