**Privacy Policy**
Last updated: 4 November 2026
This Privacy Policy explains how Cargo04 Go (“we”, “us”) collects, uses, and protects personal information when you use the Cargo04 Go customer app.
**Information we collect**
When you create an account, we collect your mobile phone number, the one-time SMS code used to sign in, your first and last name, and the language you choose in the app. If you register as a company, we also collect the company name, tax ID, and company address.
When you place an order, we collect the addresses, route, scheduled time, notes, and any contact or vehicle details needed to complete the order. This may include another person’s name and phone number when you provide them, and your vehicle make, model, and plate when the order requires it.
With your permission, the app uses your device location to suggest a starting point and show the map. You can also enter or search for an address yourself. We do not share your live location with the person carrying out the order. During an active order, we show you that person’s position so you can follow the job.
For payments, we store wallet balance, top-up amounts, promo codes, and payment results. Card details are entered only on the bank’s secure page. We do not store your full card number or card security code.
We also collect support chat messages, messages related to an order, ratings and comments you leave after an order, a push notification token, and session data stored securely on your device.
**How we use your information**
We use your information to create and secure your account, send sign-in and confirmation codes, show available services and prices, place and manage orders, process payments, send notifications about your orders and account, provide customer support, prevent fraud and misuse, and meet our legal and accounting obligations.
**How we share your information**
We share your information only when it is needed to provide the service. The person assigned to your order receives the details required to complete the job, including the route and a way to contact you about that order. Our staff may access account and order information to operate the platform and handle support. We also work with service providers who send SMS codes, process card payments, provide maps and address search, and deliver push notifications.
We do not sell your personal information. We may disclose information if required by law, or to protect our users, our staff, or the service.
**Data retention and account deletion**
We keep your account information while your account remains active. You can delete your account from the account screen in the app. When your account is deleted, we remove your name, phone number, vehicle details, notifications, and support conversations. Orders and payment records are kept without your name for accounting purposes. If the account belongs to a company, the company’s details are not deleted with the user account. You may register again with the same phone number; this creates a new account.
**Your choices**
You can turn off location access and notifications in your phone settings. Without location permission, you can still enter an address manually. Without notifications, you may miss important updates about your orders. You can request deletion of your account at any time from the app.
**Children**
The app is intended for adults. We do not knowingly create accounts for anyone under the age of 18.
**Security**
We protect your account sessions on your device and transmit data over encrypted connections. No method of electronic storage or transmission is completely secure.
**Changes to this policy**
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. The current version is the one shown in the app.
**Contact us**
Cargo04 Go
Website: https://www.cargo04go.az
For questions about this Privacy Policy, contact us through the website or the support chat in the app.