CAPI DASHBOARD
CAPI DASHBOARD
Embedded Files
Welcome to the CAPI Dashboard! Your one stop shop to access all announcements, training materials, and other information needed. Be sure to check here on a regular basis for any important news!
ALERT! 9/5/25 - There have been reports of a "mapper" error. We are looking into the issue. Once you click CLOSE on the error message, you are still able to access surveys. This message will be updated once we troubleshoot this error.
CAPI URLS
CAPI URLS
CAPI PRODUCTION: https://www.agcounts.usda.gov/static/capi/index.html
CAPI TRAINING: https://capitraining.nass.usda.gov/static/capi/index.html
Please try these general troubleshooting steps before contacting your Trainer:
Please try these general troubleshooting steps before contacting your Trainer:
1. Clear Preferences on the CAPI log in screen.
2. Clear History and Website Data under the Settings/SAFARI
3. Perform a hard reboot **
** Hard reboot instructions for iPads with and without the Home button
For iPads with Home Buttons: hold the power and home button simultaneously until a white apple shows on the screen.
For iPads without Home Buttons: Quickly press volume down, then quickly press volume up, then press and hold the hold the power until a white apple shows on the screen
For common issues, please CLICK HERE to review the FAQ document for common problems. Updated: 01/29/2020
NEWS & ANNOUNCEMENTS:
NEWS & ANNOUNCEMENTS:
09/03/2025
ALERT! A NEW CAPI build was pushed out this afternoon to address the following issues:
For managers: Under the Summary Listing, a new drop down selection called ALL was added to view all enumerators regardless of which coach they are assigned to.
For Pooler: Resolved an issue for pooler enumerators that were not able to access their normal region of states due to living outside that area.
In order to get the new version (V2025.09.03), please complete the following:
On ipad: Close all open Safari tabs, swipe Safari closed, then clear Safari website history under “Settings/Safari”.
On home computer: Please clear your browser cache (informational instructions can be found at the bottom of this message.
Top verify you are on the correct CAPI version, look in the top right corner after logging into CAPI to view the version number. If you do not have this version please contact your NASDA contact!
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Instructions on clearing cache on a web browser.
In Microsoft Edge
Click the three-dotted menu icon (Settings and more) in the top-right corner.
Select Settings from the dropdown menu.
Choose Privacy, search, and services from the left-hand menu.
Under the "Clear browsing data" section, select Choose what to clear.
Set the Time range to "All time".
Make sure "Cached images and files" is checked.
Click Clear now.
In Google Chrome
Click the three-dotted menu icon in the top-right corner.
Select History, then Clear browsing data.
In the pop-up window, set the Time range to "All time".
Ensure "Cached images and files" is checked.
Click Clear data.
In Mozilla Firefox
Click the three-line menu icon (hamburger icon) in the top-right corner.
Select Settings.
Choose Privacy & Security from the left sidebar.
Scroll down to the Cookies and Site Data section.
Click the Clear Data... button.
Check the box for "Cached Web Content" and click Clear.
In Safari
Click Safari in the top menu bar.
Select Preferences.
Click the Privacy tab.
Click Manage Website Data....
Click Remove All to delete all website data, or select specific sites to remove.
Click Done and close the Preferences window.
08/27/2025
Urgent! The New Three Tiered CAPI Structure URL will be pushed out to production tonight, August 28th. Please be logged out of CAPI Production before 10:00 pm EST, Thursday August 28, 2025.
The New Three Tiered CAPI Structures contain these updates:
Allows managers to make assignments and monitor workloads
Coaches will be able to review work of enumerators assigned to them
No changes to the enumerator view
In order to get the new version (V2025.08.25b), please complete the following:
On ipad: Close all open Safari tabs, swipe Safari closed, then clear Safari website history under “Settings/Safari”.
On home computer: Please clear your browser cache (informational instructions can be found at the bottom of this message.
Please tap “Clear Preferences” on the CAPI login screen before login.
The new version number for CAPI is v2025.08.25b Look in the top right corner after logging into CAPI to find the version number. If you do not have this version please contact your NASDA contact!
You will be able to resume using CAPI Production URL on Friday, August 29, 2025.
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Instructions on clearing cache on a web browser.
In Microsoft Edge
Click the three-dotted menu icon (Settings and more) in the top-right corner.
Select Settings from the dropdown menu.
Choose Privacy, search, and services from the left-hand menu.
Under the "Clear browsing data" section, select Choose what to clear.
Set the Time range to "All time".
Make sure "Cached images and files" is checked.
Click Clear now.
In Google Chrome
Click the three-dotted menu icon in the top-right corner.
Select History, then Clear browsing data.
In the pop-up window, set the Time range to "All time".
Ensure "Cached images and files" is checked.
Click Clear data.
In Mozilla Firefox
Click the three-line menu icon (hamburger icon) in the top-right corner.
Select Settings.
Choose Privacy & Security from the left sidebar.
Scroll down to the Cookies and Site Data section.
Click the Clear Data... button.
Check the box for "Cached Web Content" and click Clear.
In Safari
Click Safari in the top menu bar.
Select Preferences.
Click the Privacy tab.
Click Manage Website Data....
Click Remove All to delete all website data, or select specific sites to remove.
Click Done and close the Preferences window.
08/21/2025
Apple recently released iPadOS 18.6.2. This update is now approved to run on your CAPI device. A good cellular connection is required to install this iPadOS update or an adequate Wi-Fi connection. Please fully read these steps before you begin! Run this this ASAP.
Login to your iPad. On the Home Screen:
Make sure you are logged out of CAPI.
Go to Settings/General/Software Update
Click Download and Install. If you have not upgraded to iPadOS 18 yet, click where it says "Upgrade to iPadOS 18".
If a message appears asking if you want to use cellular, click Continue; this option may take more time to complete your install.
WAIT for the update to begin to install. This update will take some time to complete. Please be patient! Do not login to CAPI while the update is processing.
Your iPad will begin the iPadOS download. A progress bar will show.
Click Install when prompted. Your iPad will eventually restart to the Apple logo with a progress bar. Wait for this process to completely finish. You may need to enter your passcode again after this step. If you see a prompt to change your passcode, you must change it. If you don't see the prompt, then you are good to go on your passcode.
Your iPad will return to your Home screen. You may or may not need to cycle through some "new features" screens. You can read through those or page through and return to the Home screen. If you don't see these, you are good to go.
Please Log back into CAPI after the iPadOS has completed to test CAPI login.
Starting with iPadOS 18, a new feature was added with this update that needs to be disabled. It is called the “Rapid Security Response.” To disable this feature, go to “Setting/General/Software Update/Automatic Updates. Once there tap the slider next to “System Responses & System Files” to turn it from green to gray. That will disable the features. Also, double check that “Download iPadOS Updates” is also disabled by taping the slider from green(on) to gray(off)
Lastly, some users with newer devices (iPad Air 5) may see a popup window about Apple Intelligence after updating to iPadOS 18.6.2. If they do, Select the option that says, “Set Up Now,” to continue on to the home page. We have not received any notification about Apple Intelligence and whether it should be disabled or not. Until then, leave the feature activated and your RFO will notify you of any changes.
08/08/2025
Apple recently released iPadOS 18.6. This update is now approved to run on your CAPI device. A good cellular connection is required to install this iPadOS update or an adequate Wi-Fi connection. Please fully read these steps before you begin! Run this this ASAP.
Login to your iPad. On the Home Screen:
Make sure you are logged out of CAPI.
Go to Settings/General/Software Update
Click Download and Install. If you have not upgraded to iPadOS 18 yet, click where it says "Upgrade to iPadOS 18".
If a message appears asking if you want to use cellular, click Continue; this option may take more time to complete your install.
WAIT for the update to begin to install. This update will take some time to complete. Please be patient! Do not login to CAPI while the update is processing.
Your iPad will begin the iPadOS download. A progress bar will show.
Click Install when prompted. Your iPad will eventually restart to the Apple logo with a progress bar. Wait for this process to completely finish. You may need to enter your passcode again after this step. If you see a prompt to change your passcode, you must change it. If you don't see the prompt, then you are good to go on your passcode.
Your iPad will return to your Home screen. You may or may not need to cycle through some "new features" screens. You can read through those or page through and return to the Home screen. If you don't see these, you are good to go.
Please Log back into CAPI after the iPadOS has completed to test CAPI login.
Starting with iPadOS 18, a new feature was added with this update that needs to be disabled. It is called the “Rapid Security Response.” To disable this feature, go to “Setting/General/Software Update/Automatic Updates. Once there tap the slider next to “System Responses & System Files” to turn it from green to gray. That will disable the features. Also, double check that “Download iPadOS Updates” is also disabled by taping the slider from green(on) to gray(off)
Lastly, some users with newer devices (iPad Air 5) may see a popup window about Apple Intelligence after updating to iPadOS 18.6. If they do, Select the option that says, “Set Up Now,” to continue on to the home page. We have not received any notification about Apple Intelligence and whether it should be disabled or not. Until then, leave the feature activated and your RFO will notify you of any changes.
06/17/2025
CAPI URL Migration
The Mobile Survey Services Section is moving forward with sunsetting the CAPI Production and CAPI Training apps physically installed on each CAPI iPad and using only the CAPI Production and CAPI Training URL links for data collection. This move is due to the consistent stability of the CAPI Production and CAPI Training URL links compared to their physical app counterparts. All CAPI iPad users will need to access the URL links through the CAPI Dashboard Icon located on each iPad. The links to both sites can be found below:
CAPI Dashboard - https://sites.google.com/view/capidashboard/
CAPI Productions - https://www.agcounts.usda.gov/static/capi/index.html
CAPI Training - https://capitraining.nass.usda.gov/static/capi/index.html
All CAPI iPad users will need to be using the URL links no later than Thursday, July 3, 2025. After that deadline, there will be a push to remove the physical CAPI Production and CAPI Training Apps from the iPads. The CAPI Dashboard App will remain on the iPads for ease of access to the URL links.
06/12/2025
Message to NASDA:
NASDA, we are extremely grateful for your hard work and dedication to ensure the 2025 June Crops APS survey is successful. Your quality data collection has been evident throughout this survey window. As we look towards the next few days, I am excited to share that we are optimizing the data collection period for the June Crops APS survey to ensure we capture the most comprehensive and accurate data possible. This enhancement is a fantastic opportunity for us to maximize our response rates and coverage, ultimately leading to more reliable and impactful results.
Here are the updated dates to keep in mind, for Crops APS only:
• Data Collection Now Ends: Monday, June 16, COB
To allow you to be as successful as possible, we are opening some records for one additional driving attempt. Please ensure you check your phone-only flags every morning prior to beginning data collection for that day.
With your dedication and hard work, we will achieve outstanding results. Let's use this additional time to ensure we leave no stone unturned and deliver the best possible outcomes for U.S. Agriculture.
Thank you for your continued commitment and excellence. Together, we can make this project a resounding success!
05/23/2025
ALERT! Big changes are happening at NASS. From now on:
If you have any problems with your iPad or the CAPI app, tell your supervisor first.
Your supervisor will then reach out to the CAPI Support Team to fix the issue.
All iPads will now be handled by the National Operations Division (NOD).
New iPads will be sent straight to you from the NOD.
If you need to return an iPad, you’ll send it back to the NOD.
Your supervisor and the CAPI Support Team will help you with any shipping needs.
05/23/2025
Apple recently released iPadOS 18.5. This update is now approved to run on your CAPI device. A good cellular connection is required to install this iPadOS update or an adequate Wi-Fi connection. Please fully read these steps before you begin! Run this this ASAP.
Login to your iPad. On the Home Screen:
Make sure you are logged out of CAPI.
Go to Settings/General/Software Update
Click Download and Install. If you have not upgraded to iPadOS 18 yet, click where it says "Upgrade to iPadOS 18".
If a message appears asking if you want to use cellular, click Continue; this option may take more time to complete your install.
WAIT for the update to begin to install. This update will take some time to complete. Please be patient! Do not login to CAPI while the update is processing.
Your iPad will begin the iPadOS download. A progress bar will show.
Click Install when prompted. Your iPad will eventually restart to the Apple logo with a progress bar. Wait for this process to completely finish. You may need to enter your passcode again after this step. If you see a prompt to change your passcode, you must change it. If you don't see the prompt, then you are good to go on your passcode.
Your iPad will return to your Home screen. You may or may not need to cycle through some "new features" screens. You can read through those or page through and return to the Home screen. If you don't see these, you are good to go.
Please Log back into CAPI after the iPadOS has completed to test CAPI login.
Starting with iPadOS 18, a new feature was added with this update that needs to be disabled. It is called the “Rapid Security Response.” To disable this feature, go to “Setting/General/Software Update/Automatic Updates. Once there tap the slider next to “System Responses & System Files” to turn it from green to gray. That will disable the features. Also, double check that “Download iPadOS Updates” is also disabled by taping the slider from green(on) to gray(off)
Lastly, some users with newer devices (iPad Air 5) may see a popup window about Apple Intelligence after updating to iPadOS 18.5. If they do, Select the option that says, “Set Up Now,” to continue on to the home page. We have not received any notification about Apple Intelligence and whether it should be disabled or not. Until then, leave the feature activated and your RFO will notify you of any changes.
05/05/2025
Apple recently released iPadOS 18.4.1. This update is now approved to run on your CAPI device. A good cellular connection is required to install this iPadOS update or an adequate Wi-Fi connection. Please fully read these steps before you begin! Run this this ASAP.
Login to your iPad. On the Home Screen:
Make sure you are logged out of CAPI.
Go to Settings/General/Software Update
Click Download and Install. If you have not upgraded to iPadOS 18 yet, click where it says "Upgrade to iPadOS 18".
If a message appears asking if you want to use cellular, click Continue; this option may take more time to complete your install.
WAIT for the update to begin to install. This update will take some time to complete. Please be patient! Do not login to CAPI while the update is processing.
Your iPad will begin the iPadOS download. A progress bar will show.
Click Install when prompted. Your iPad will eventually restart to the Apple logo with a progress bar. Wait for this process to completely finish. You may need to enter your passcode again after this step. If you see a prompt to change your passcode, you must change it. If you don't see the prompt, then you are good to go on your passcode.
Your iPad will return to your Home screen. You may or may not need to cycle through some "new features" screens. You can read through those or page through and return to the Home screen. If you don't see these, you are good to go.
Please Log back into CAPI after the iPadOS has completed to test CAPI login.
Starting with iPadOS 18, a new feature was added with this update that needs to be disabled. It is called the “Rapid Security Response.” To disable this feature, go to “Setting/General/Software Update/Automatic Updates. Once there tap the slider next to “System Responses & System Files” to turn it from green to gray. That will disable the features. Also, double check that “Download iPadOS Updates” is also disabled by taping the slider from green(on) to gray(off)
Lastly, some users with newer devices (iPad Air 5) may see a popup window about Apple Intelligence after updating to iPadOS 18.4.1. If they do, Select the option that says, “Set Up Now,” to continue on to the home page. We have not received any notification about Apple Intelligence and whether it should be disabled or not. Until then, leave the feature activated and your RFO will notify you of any changes.
04/03/2025
Apple recently released iPadOS 18.4. This update is now approved to run on your CAPI device. A good cellular connection is required to install this iPadOS update or an adequate Wi-Fi connection. Please fully read these steps before you begin! Run this this ASAP.
Login to your iPad. On the Home Screen:
Make sure you are logged out of CAPI.
Go to Settings/General/Software Update
Click Download and Install. If you have not upgraded to iPadOS 18 yet, click where it says "Upgrade to iPadOS 18".
If a message appears asking if you want to use cellular, click Continue; this option may take more time to complete your install.
WAIT for the update to begin to install. This update will take some time to complete. Please be patient! Do not login to CAPI while the update is processing.
Your iPad will begin the iPadOS download. A progress bar will show.
Click Install when prompted. Your iPad will eventually restart to the Apple logo with a progress bar. Wait for this process to completely finish. You may need to enter your passcode again after this step. If you see a prompt to change your passcode, you must change it. If you don't see the prompt, then you are good to go on your passcode.
Your iPad will return to your Home screen. You may or may not need to cycle through some "new features" screens. You can read through those or page through and return to the Home screen. If you don't see these, you are good to go.
Please Log back into CAPI after the iPadOS has completed to test CAPI login.
Starting with iPadOS 18, a new feature was added with this update that needs to be disabled. It is called the “Rapid Security Response.” To disable this feature, go to “Setting/General/Software Update/Automatic Updates. Once there tap the slider next to “System Responses & System Files” to turn it from green to gray. That will disable the features. Also, double check that “Download iPadOS Updates” is also disabled by taping the slider from green(on) to gray(off)
Lastly, some users with newer devices (iPad Air 5) may see a popup window about Apple Intelligence after updating to iPadOS 18.4. If they do, Select the option that says, “Set Up Now,” to continue on to the home page. We have not received any notification about Apple Intelligence and whether it should be disabled or not. Until then, leave the feature activated and your RFO will notify you of any changes.
03/24/2025
Apple recently released iPadOS 18.3.2. This update is now approved to run on your CAPI device. A good cellular connection is required to install this iPadOS update or an adequate Wi-Fi connection. Please fully read these steps before you begin! Run this this ASAP.
Login to your iPad. On the Home Screen:
Make sure you are logged out of CAPI.
Go to Settings/General/Software Update
Click Download and Install. If you have not upgraded to iPadOS 18 yet, click where it says "Upgrade to iPadOS 18".
If a message appears asking if you want to use cellular, click Continue; this option may take more time to complete your install.
WAIT for the update to begin to install. This update will take some time to complete. Please be patient! Do not login to CAPI while the update is processing.
Your iPad will begin the iPadOS download. A progress bar will show.
Click Install when prompted. Your iPad will eventually restart to the Apple logo with a progress bar. Wait for this process to completely finish. You may need to enter your passcode again after this step. If you see a prompt to change your passcode, you must change it. If you don't see the prompt, then you are good to go on your passcode.
Your iPad will return to your Home screen. You may or may not need to cycle through some "new features" screens. You can read through those or page through and return to the Home screen. If you don't see these, you are good to go.
Please Log back into CAPI after the iPadOS has completed to test CAPI login.
Starting with iPadOS 18, a new feature was added with this update that needs to be disabled. It is called the “Rapid Security Response.” To disable this feature, go to “Setting/General/Software Update/Automatic Updates. Once there tap the slider next to “System Responses & System Files” to turn it from green to gray. That will disable the features. Also, double check that “Download iPadOS Updates” is also disabled by taping the slider from green(on) to gray(off)
Lastly, some users with newer devices (iPad Air 5) may see a popup window about Apple Intelligence after updating to iPadOS 18.3.2. If they do, Select the option that says, “Set Up Now,” to continue on to the home page. We have not received any notification about Apple Intelligence and whether it should be disabled or not. Until then, leave the feature activated and your RFO will notify you of any changes.
02/13/2025
ALERT! The CAPI Team has updated the CAPI URL sites with a few minor updates, and a new version. The CAPI Mobile Applications (the CAPI icons on your iPad) will be updated at a later date, but they can still be used as before. The following updates were done only to the CAPI URLs:
Column/grid alignments adjusted.
Mapping of alternate physical addresses is now possible using Best Route. When only PO Box exists for the primary address, CAPI looks for a physical address to map (only if one exists in the system). Note: Best Route only works well if using the CAPI iPad.
Other behind the scenes maintenance items needed for CAPI team.
The new version for the CAPI and CAPI Pooler URL applications will be v2025.02.06. These URLs can be accessed above using the links.
All enumerators must do these tasks before logging in to the CAPI URLs:
Clear website data (cache) on Safari (iPad), OR clear History if using Chrome to access CAPI URL on a desktop.
Do "Clear Preferences" on the CAPI Login before logging in.
If you don't see the new version please call your RFO for assistance.
The version for the iPad mobile application icons is currently v24.10.23.
02/12/2025
Apple recently released iPadOS 18.3.1. This update is now approved to run on your CAPI device. A good cellular connection is required to install this iPadOS update or an adequate Wi-Fi connection. Please fully read these steps before you begin! Run this this ASAP.
Login to your iPad. On the Home Screen:
Make sure you are logged out of CAPI.
Go to Settings/General/Software Update
Click Download and Install. If you have not upgraded to iPadOS 18 yet, click where it says "Upgrade to iPadOS 18".
If a message appears asking if you want to use cellular, click Continue; this option may take more time to complete your install.
WAIT for the update to begin to install. This update will take some time to complete. Please be patient! Do not login to CAPI while the update is processing.
Your iPad will begin the iPadOS download. A progress bar will show.
Click Install when prompted. Your iPad will eventually restart to the Apple logo with a progress bar. Wait for this process to completely finish. You may need to enter your passcode again after this step. If you see a prompt to change your passcode, you must change it. If you don't see the prompt, then you are good to go on your passcode.
Your iPad will return to your Home screen. You may or may not need to cycle through some "new features" screens. You can read through those or page through and return to the Home screen. If you don't see these, you are good to go.
Please Log back into CAPI after the iPadOS has completed to test CAPI login.
Starting with iPadOS 18, a new feature was added with this update that needs to be disabled. It is called the “Rapid Security Response.” To disable this feature, go to “Setting/General/Software Update/Automatic Updates. Once there tap the slider next to “System Responses & System Files” to turn it from green to gray. That will disable the features. Also, double check that “Download iPadOS Updates” is also disabled by taping the slider from green(on) to gray(off)
Lastly, some users with newer devices (iPad Air 5) may see a popup window about Apple Intelligence after updating to iPadOS 18.3.1. If they do, Select the option that says, “Set Up Now,” to continue on to the home page. We have not received any notification about Apple Intelligence and whether it should be disabled or not. Until then, leave the feature activated and your RFO will notify you of any changes.
01/31/2025
Apple recently released iPadOS 18.3. This update is now approved to run on your CAPI device. A good cellular connection is required to install this iPadOS update or an adequate Wi-Fi connection. Please fully read these steps before you begin! Run this this ASAP.
Login to your iPad. On the Home Screen:
Make sure you are logged out of CAPI.
Go to Settings/General/Software Update
Click Download and Install. If you have not upgraded to iPadOS 18 yet, click where it says "Upgrade to iPadOS 18".
If a message appears asking if you want to use cellular, click Continue; this option may take more time to complete your install.
WAIT for the update to begin to install. This update will take some time to complete. Please be patient! Do not login to CAPI while the update is processing.
Your iPad will begin the iPadOS download. A progress bar will show.
Click Install when prompted. Your iPad will eventually restart to the Apple logo with a progress bar. Wait for this process to completely finish. You may need to enter your passcode again after this step. If you see a prompt to change your passcode, you must change it. If you don't see the prompt, then you are good to go on your passcode.
Your iPad will return to your Home screen. You may or may not need to cycle through some "new features" screens. You can read through those or page through and return to the Home screen. If you don't see these, you are good to go.
Please Log back into CAPI after the iPadOS has completed to test CAPI login.
Starting with iPadOS 18, a new feature was added with this update that needs to be disabled. It is called the “Rapid Security Response.” To disable this feature, go to “Setting/General/Software Update/Automatic Updates. Once there tap the slider next to “System Responses & System Files” to turn it from green to gray. That will disable the features. Also, double check that “Download iPadOS Updates” is also disabled by taping the slider from green(on) to gray(off)
Lastly, some users with newer devices (iPad Air 5) may see a popup window about Apple Intelligence after updating to iPadOS 18.3. If they do, Select the option that says, “Set Up Now,” to continue on to the home page. We have not received any notification about Apple Intelligence and whether it should be disabled or not. Until then, leave the feature activated and your RFO will notify you of any changes.
01/2/2025
Apple recently released iPadOS 18.2.1. This update is now approved to run on your CAPI device. A good cellular connection is required to install this iPadOS update or an adequate Wi-Fi connection. Please fully read these steps before you begin! Run this this ASAP.
Login to your iPad. On the Home Screen:
Make sure you are logged out of CAPI.
Go to Settings/General/Software Update
Click Download and Install. If you have not upgraded to iPadOS 18 yet, click where it says "Upgrade to iPadOS 18".
If a message appears asking if you want to use cellular, click Continue; this option may take more time to complete your install.
WAIT for the update to begin to install. This update will take some time to complete. Please be patient! Do not login to CAPI while the update is processing.
Your iPad will begin the iPadOS download. A progress bar will show.
Click Install when prompted. Your iPad will eventually restart to the Apple logo with a progress bar. Wait for this process to completely finish. You may need to enter your passcode again after this step. If you see a prompt to change your passcode, you must change it. If you don't see the prompt, then you are good to go on your passcode.
Your iPad will return to your Home screen. You may or may not need to cycle through some "new features" screens. You can read through those or page through and return to the Home screen. If you don't see these, you are good to go.
Please Log back into CAPI after the iPadOS has completed to test CAPI login.
Lastly, with iPadOS 18.2.1, a new feature was added with this update that needs to be disabled. It is called the “Rapid Security Response.” To disable this feature, go to “Setting/General/Software Update/Automatic Updates. Once there tap the slider next to “System Responses & System Files” to turn it from green to gray. That will disable the features. Also, double check that “Download iPadOS Updates” is also disabled by taping the slider from green(on) to gray(off)
12/12/2024
ALERT! Apple recently released iPadOS 18.2. DO NOT run this iPadOS update on any enumerator iPads until notified here or by your RFO!
11/22/2024
Apple recently released iPadOS 18.1.1. This update is now approved to run on your CAPI device. A good cellular connection is required to install this iPadOS update or an adequate Wi-Fi connection. Please fully read these steps before you begin! Run this this ASAP.
Login to your iPad. On the Home Screen:
Make sure you are logged out of CAPI.
Go to Settings/General/Software Update
Click Download and Install. If you have not upgraded to iPadOS 18 yet, click where it says "Upgrade to iPadOS 18".
If a message appears asking if you want to use cellular, click Continue; this option may take more time to complete your install.
WAIT for the update to begin to install. This update will take some time to complete. Please be patient! Do not login to CAPI while the update is processing.
Your iPad will begin the iPadOS download. A progress bar will show.
Click Install when prompted. Your iPad will eventually restart to the Apple logo with a progress bar. Wait for this process to completely finish. You may need to enter your passcode again after this step. If you see a prompt to change your passcode, you must change it. If you don't see the prompt, then you are good to go on your passcode.
Your iPad will return to your Home screen. You may or may not need to cycle through some "new features" screens. You can read through those or page through and return to the Home screen. If you don't see these, you are good to go.
Please Log back into CAPI after the iPadOS has completed to test CAPI login.
Lastly, with iPadOS 18.1.1, a new feature was added with this update that needs to be disabled. It is called the “Rapid Security Response.” To disable this feature, go to “Setting/General/Software Update/Automatic Updates. Once there tap the slider next to “System Responses & System Files” to turn it from green to gray. That will disable the features. Also, double check that “Download iPadOS Updates” is also disabled by taping the slider from green(on) to gray(off)
11/20/2024
Urgent! New CAPI Mobile Application icons will be pushed to your iPad on Friday, November 22, 2024, beginning at 9:00 am EST. You may remain logged in the CAPI URL Production if needed during this push.
After the new CAPI icons complete their install you must log out of the CAPI URL site before logging in using the CAPI icons. The new CAPI Applications contain these updates:
A required Departmental security fix. This fix will not be seen. It is all behind the scenes.
A change to "Previous" button color to enhance navigation inside the questionniares.
Enumerators should follow these instructions:
Please fully charge your device before the push time and date stated above! It is best to leave your iPad on the charger when an application push is expected. This will ensure best results for the push to be received and downloaded successfully.
You will need a good cellular signal or you must be connected a WIFI.
After the push, enumerators may use CAPI via the icons on their iPad home screen.
If you are still logged into to CAPI Production on the URL site on Safari, you must logout and close all open Safari tabs, swipe Safari closed, then clear Safari website history under “Settings/Safari”.
Please tap “Clear Preferences” on the CAPI login screen before login.
ALERT! The mobile application auto-push can take considerable time to fully download, depending on your connection speed. Please use the CAPI Production URL if your CAPI version is still showing the old one. Check the version to match the one below. Contact your RFO if you have concerns.
The new version number for CAPI mobile applications is v24.10.23 Look in the top right corner after logging into CAPI to find the version number. If you do not have this version please contact your RFO!
10/30/2024
Apple recently released iPadOS 18.1. This update is now approved to run on your CAPI device. A good cellular connection is required to install this iPadOS update or an adequate Wi-Fi connection. Please fully read these steps before you begin! Run this this ASAP.
Login to your iPad. On the Home Screen:
Make sure you are logged out of CAPI.
Go to Settings/General/Software Update
Click Download and Install. If you have not upgraded to iPadOS 18 yet, click where it says "Upgrade to iPadOS 18".
If a message appears asking if you want to use cellular, click Continue; this option may take more time to complete your install.
WAIT for the update to begin to install. This update will take some time to complete. Please be patient! Do not login to CAPI while the update is processing.
Your iPad will begin the iPadOS download. A progress bar will show.
Click Install when prompted. Your iPad will eventually restart to the Apple logo with a progress bar. Wait for this process to completely finish. You may need to enter your passcode again after this step. If you see a prompt to change your passcode, you must change it. If you don't see the prompt, then you are good to go on your passcode.
Your iPad will return to your Home screen. You may or may not need to cycle through some "new features" screens. You can read through those or page through and return to the Home screen. If you don't see these, you are good to go.
Please Log back into CAPI after the iPadOS has completed to test CAPI login.
Lastly, with iPadOS 18.1, a new feature was added with this update that needs to be disabled. It is called the “Rapid Security Response.” To disable this feature, go to “Setting/General/Software Update/Automatic Updates. Once there tap the slider next to “System Responses & System Files” to turn it from green to gray. That will disable the features. Also, double check that “Download iPadOS Updates” is also disabled by taping the slider from green(on) to gray(off)
08/1/2024
ALERT! The CAPI Team has updated the CAPI Pooler URL sites with the following fixes and upgrades:
Summary view not showing due to CAPI stop date = Today, fixed.
Duplicate record checked out causing affected enumerator to not be able to check out more records, fixed.
New column (Save for Review/Comp Enum) added to Supervisor's Submitted and Saved for Review views. Supervisors only!
Added the ability to ascend and descend inside the search results listings.
To see the new updates all enumerators must do two tasks:
Clear website data (cache) on Safari (iPad), or clear History if using Chrome on a desktop.
Do "Clear Preferences" on the CAPI Login before logging in.
The CAPI Pooler updates are not available if using the CAPI mobile application icons on your iPad, only if using the URLs listed above under 'CAPI URLs'.
Regular CAPI is unaffected, and can be used as normal by using the iPad icons.
The new version for both CAPI and CAPI Pooler URL is v24.07.31.
Note: It is recommended that all enumerators using the CAPI Pooler use this new URL, not the App icon on the iPad!
07/31/2024
ALERT! Apple recently released iPadOS 17.6. DO NOT run this iPadOS update on any enumerator iPads until notified here or by your RFO!
07/02/2024
NEW!
CAPI Call Pooler Enumerator Manual has been recently updated.
We have recently created a new QuikStart Guide in cooperation with the Upper Midwest Region. It can be used in conjunction with the CAPI Pooler Manual to quickly bring enumerators up to speed on basic CAPI Pooler functionality.
05/22/2024
NEW! The CAPI Call Pooler New Features webinar recording and slide presentation. Open the links to view either the recording or presentation. Call your RFO if you have any questions.
04/24/2024
NEW! The CAPI Call Pooler Zoom Recorded Training Video for has been uploaded. Call your RFO if you have any questions.
02/13/2024
NEW! The latest CAPI Call Pooler Enumerator Manual is now loaded for all enumerators. This manual has been updated from the previous versions. It is subject to change. Call your RFO if you have any questions.
4/17/2023
Click on the button to the right to access the new 2023 CAPI User Guide for June Area Surveys, containing a full overview of the new June Area CAPI functionality.
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