If your links are published publicly please make sure to check that you are only granting access to students that are enrolled in the course. Any Stanford student can request access to links that are made public. If your links are not public and students are requesting access to content that lives inside the Panopto Course Videos tool or embedded on your Canvas page, please contact panoptohelp@stanford.edu.

Panopto Admins will become aware of the failure after Panopto tries and fails to import the session three times. If the alert comes within 24 hours Panopto can restore the video for you. After 24 hours we may need to download the asset from Zoom and manually import it into Panopto. Please contact panoptohelp@stanford.edu should you have any questions.


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The person assigned to add captions to your video will first need to be provided with Course Admin access to your Canvas course via the People tab. Check under the Panopto Course Videos tab > Share settings that no one else is added with the Can Publish Panopto role. For further support please contact panoptohelp@stanford.edu.

Yes! Machine-generated captions are included in our Panopto contract. It is also possible to order human-generated captions for a fee. To apply the machine-generated captions to your video, follow this set of instructions. If you are confident that you want machine-generated captions applied to all the videos in your Panopto folder, this can be setup to happen automatically. Contact panopto@jhu.edu . This feature is all-or-nothing and can cause synch issues if you edit before the captions have been fully applied.

Canvas course copy and Panopto is a somewhat complex topic. Canvas and Panopto are integrated, but they don't run on the same servers. If you do a normal course copy in Canvas, the Panopto videos actually stay in the source course, and Panopto grants the new course access to them. For instance, let's say you have a course Art History 101 Fall 2022 with 10 Panopto videos. You copy this course in Canvas to Art History 101 Fall 2023. The Fall 2023 course will have its own Panopto folder, which will be empty. But the students in Fall 2023 will have viewing rights to the videos in Fall 2022. This way, if you had Panopto links inside the content areas in you course, you won't have to change anything and the links should still work. But, you could also add new videos into Fall 2023 that only the Fall 2023 students are able to see. If you copy courses over and over, year to year, this can actually get quite confusing. Depending on your scenarios, it can sometimes be cleaner to just move the videos into the new course when you copy it. If you don't recycle videos (some classes only capture lectures) then this is less of an issue. If you're not sure what's going on with course copy or need help, contact panopto@jhu.edu. 006ab0faaa

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