Privacy Policy

Privacy Policy

We may collect the following personal data:

• Name

• Mobile number (for OTP-based login)

• Email address (if provided)

• Address/location details

• Profile details (for workers and customers)

2.2 Worker Verification Data

For service providers (workers), we may collect:

• Aadhaar details

• PAN details

• Skill certificates

• Police verification documents

• Profile photo

2.3 Location Data

• We may collect precise or approximate location data to enable service discovery, booking, and tracking.

2.4 Transaction Information

• Payment details (processed securely via integrated payment gateway such as UniPay)

• Booking details and transaction history

2.5 Device & Usage Data

• Device information (model, OS version)

• App usage logs

• Crash reports and analytics

3. How We Use Your Information

We use collected data to:

• Provide and manage services and bookings

• Enable secure login via OTP

• Verify worker identities

• Process payments and generate receipts

• Send notifications (SMS/app alerts)

• Improve app performance and user experience

• Respond to complaints and support requests

• Maintain safety, transparency, and fraud prevention

4. Data Sharing and Disclosure

We do not sell user data. Information may be shared only in the following cases:

• With service providers/workers: To fulfill booking requests

• With payment gateways: For secure transaction processing

• With government authorities: When required by law

• With service partners: For SMS, notifications, or analytics (limited access only)

5. Data Security

We implement appropriate security measures including:

• Secure OTP authentication

• Encrypted data transmission (HTTPS)

• Role-based access control

• Secure storage practices

However, no system is 100% secure, and users are advised to protect their login credentials.

6. Data Retention

• We retain user data only as long as necessary for service delivery and legal compliance.

• Users may request deletion of their data by contacting us.

7. User Rights

Users have the right to:

• Access their personal data

• Update or correct information

• Request data deletion

• Withdraw consent (may affect app functionality)

To exercise these rights, contact: addsec-labour@mp.gov.in

8. Permissions Used

The App may request the following permissions:

• Location: To find nearby workers/services

• Camera: For profile photo or document upload

• Storage: For uploading/downloading documents

• SMS (if applicable): For OTP auto-read (optional)

Permissions are used strictly for app functionality.

9. Third-Party Services

The app may use trusted third-party services such as:

• Payment gateway (UniPay or similar)

• SMS gateway services

• Analytics tools

These services have their own privacy policies.

10. Children’s Privacy

This app is not intended for children under the age of 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App or on the official platform.

12. Contact Us

For any questions or concerns regarding this Privacy Policy:

Labour Department, Government of Madhya Pradesh
Address: 52-C, Ground Floor, Vallabh Bhavan 1, Mantralaya, Bhopal, Madhya Pradesh
Email: addsec-labour@mp.gov.in