Policies
Welcome to Gold Pot Group. We value your business and are committed to providing the best possible service to our customers. To ensure transparency and a smooth experience, we have established the following policies that govern our operations and the use of our services. Please take a moment to review the policies outlined below. By using our services, you agree to comply with these terms.
Shipping Methods and Delivery Times:
We strive to provide timely and reliable delivery for all orders. Currently, we offer USPS Priority Shipping for all domestic orders. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Processing Time: Orders are typically processed within 1 business days.
Shipping Time: USPS Priority Shipping generally takes 1-3 business days for delivery, depending on the destination.
Shipping Costs: Shipping charges are calculated at checkout based on the weight, size, and destination of your order.
International Shipping:
At this time, we are expanding our operations to include international shipping, with plans to offer more global shipping solutions in the future. Please refer to our website for updates on international shipping availability.
Return Eligibility:
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return most items within 14 days of receipt. Items must be unused, in the original packaging, and in resalable condition.
Return Process:
To initiate a return, please contact our customer service team at stores.ecommerce@goldpotgroup.com with your order number and reason for return. Once your return is approved, you will receive instructions on how to send the item back.
Return Shipping Costs: Customers are responsible for return shipping costs unless the product is defective or an error was made on our part.
Refunds: Refunds will be processed to your original payment method once the returned item is received and inspected. Please allow [X] business days for the refund to appear in your account.
Exceptions:
Certain items, such as personalized or perishable goods, are not eligible for return. Please check product descriptions carefully before purchasing.
We are committed to protecting your privacy and ensuring that your personal information is kept safe. This Privacy Policy outlines how we collect, use, and safeguard your data.
Information We Collect:
We collect personal information, such as your name, email address, shipping address, payment information, and other details necessary to complete your transaction.
How We Use Your Information:
Your information is used exclusively to process orders, improve your experience, and communicate important updates regarding your purchases. We do not sell, rent, or share your personal information with third parties unless required by law or necessary to fulfill your order.
Data Security:
We use industry-standard encryption and security protocols to protect your information during transactions and ensure that it remains confidential.
For more details on how we handle your personal information, please read our full Privacy Policy on our website.
By using our website and services, you agree to comply with the following terms:
Account Responsibility: If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
Prohibited Activities: You agree not to engage in any illegal, harmful, or unauthorized activity on our website, including attempting to hack or disrupt our operations.
Intellectual Property: All content, logos, trademarks, and other intellectual property on our website are the property of [Company Name] and are protected by copyright laws. Unauthorized use is prohibited.
For further details, please review our full Terms of Service.
Service Overview:
As part of our ongoing commitment to support eCommerce businesses, we are pleased to offer a distribution service where we accept your products for fulfillment and shipping to your customers. We provide reliable shipping through USPS Priority Mail at competitive rates.
Service Coverage: This service is available for U.S.-based eCommerce businesses. If you are an international seller, please contact us for more information.
Shipping Costs: Shipping fees will be determined based on the size, weight, and destination of the packages. We aim to provide the most affordable rates possible.
Delivery Times: Orders processed through our distribution service will generally be delivered within [X] business days, depending on the destination.
Terms of Service:
Products must be submitted to us in proper condition and ready for shipping.
You are responsible for providing accurate customer shipping information.
Any discrepancies or issues with shipping will be addressed promptly, but we are not responsible for delays caused by postal services or incorrect customer information.
Our team is here to help. If you have any questions regarding our policies or need assistance, please don’t hesitate to reach out to us at [email/contact information]. Our customer support team is available within normal business hours, and we will do our best to resolve any issues promptly.
Changes to Our Policies:
We may update or modify our policies from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically to stay informed about our policies.
Thank you for choosing [Company Name]. We are dedicated to providing you with exceptional service and look forward to working with you.
